Kimball International
1600 Royal St.,
Jasper, 47549, IN,
United States
Jasper, 47549, IN,
United States
1 800-482-1717
Manufacturing
Kimball International Technographics
Kimball International Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Kimball International and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 600 Kimball International employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Kimball International has purchased the following applications: Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2017, Adobe Connect for Audio Video and Web Conferencing in 2017, DocuSign eSignature for Digital Signing in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Kimball International is running and its propensity to invest more and deepen its relationship with Salesforce , Adobe Systems , DocuSign or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Kimball International revenues, which have grown to $250.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Kimball International intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Kimball International Tech Stack and Enterprise Applications
Kimball International AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017 Kimball International implemented Salesforce Chat (formerly Salesforce Live Agent) as an embedded web conversational interface on its public website. The deployment aligns with the Chatbots and Conversational AI category and centers on live web chat sessions routed to internal agents for real-time customer engagement.
Salesforce Chat was configured as a site-embedded widget, using standard chat features such as pre-chat qualification forms, session routing to an agent console, presence and queueing controls, and canned response templates to support consistent interactions. The implementation emphasized conversational workflows and agent-side scripting to standardize responses and capture chat transcripts for downstream processing.
Operational coverage focused on web channel interactions supporting customer service and sales support use cases, with agent access provisioned through a centralized console. The architecture is consistent with a cloud-hosted conversational layer fronting the corporate website, with session state managed at the chat platform and agent handling via a unified agent interface.
Governance included defining chat handling procedures, queue assignment rules, and role-based access for agents and supervisors to manage conversations and escalate when necessary. Salesforce Chat (formerly Salesforce Live Agent) was restated in configuration and training documentation to ensure clarity across support teams.
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Kimball International Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Connect | Audio Video and Web Conferencing | Collaboration | n/a | 2017 | 2017 |
In 2017, Kimball International deployed Adobe Connect on its corporate website to deliver web conferencing and webinar capabilities. The deployment uses Adobe Connect, categorized as Audio Video and Web Conferencing, to publish embedded meeting rooms and public webinar pages on kimball.com.
The implementation focused on core Adobe Connect modules such as persistent virtual meeting rooms, webinar pods, content sharing and recording, and session cataloging to support scheduled external events and on demand session playback. Configuration work emphasized branded meeting templates and centralized scheduling to standardize event delivery and content presentation.
Operational scope spans external customer engagement and internal training use cases across corporate communications, sales enablement, and product marketing, with sessions provisioned and surfaced through the company website. Governance centered on centralized administration of meeting access and published session content, and on content publishing workflows to present live and recorded Adobe Connect sessions to site visitors.
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Kimball International Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| DocuSign | Legacy | DocuSign eSignature | Digital Signing | Content Management | n/a | 2022 | 2022 |
In 2022, Kimball International implemented DocuSign eSignature as a Digital Signing solution embedded on its public website. The deployment focuses on web-based signature capture for customer-facing transactions and contract acceptance, with DocuSign eSignature positioned to collect electronic consent and binding signatures through online forms. This configuration links Kimball International, DocuSign eSignature, Digital Signing and customer engagement workflows within a single web-accessible signing flow.
The technical footprint is a website-hosted integration using embedded signing flows and server-side envelope initiation consistent with Digital Signing architectures, enabling documents to be presented, signed, and returned without forcing users into a separate portal. Functional capabilities implemented include document presentation, signature capture, and envelope lifecycle orchestration delivered by DocuSign eSignature. Operational scope is concentrated on the public website and associated online transaction workflows, with governance implications for signature policy and retention aligned to the companys compliance and commercial processes.
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Digital Signing | Content Management |
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2022 | 2022 |
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Web Content Management | Content Management |
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2017 | 2017 |
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Web Content Management | Content Management |
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2020 | 2020 |
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Kimball International CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2020 | 2020 |
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Kimball International IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Kimball International CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Web Gateways (SWG) | CyberSecurity |
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2011 | 2011 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Kimball International
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Kimball International Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Kimball International IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Kimball International digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Kimball International Technographics
Kimball International is a Manufacturing organization based in United States,
with around 600 employees and annual revenues of $250.0 million.
Kimball International operates a diverse technology stack with applications such as
Salesforce Chat (formerly Salesforce Live Agent), Adobe Connect and DocuSign eSignature,
covering areas like Chatbots and Conversational AI, Audio Video and Web Conferencing and Digital Signing.
Kimball International has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Salesforce, Adobe Systems and DocuSign.
Kimball International recently adopted applications including
DocuSign eSignature in 2022, Salesforce Marketing Cloud in 2020 and Salesforce Sales Cloud in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Kimball International’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Kimball International’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Kimball International technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.