Kin Insurance
55 W Monroe St. Suite 2200,
Chicago, 60603, IL,
United States
Chicago, 60603, IL,
United States
1 855-717-0022
Insurance
Kin Insurance Technographics
Kin Insurance Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Kin Insurance and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 200 Kin Insurance employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Kin Insurance has purchased the following applications: Hubspot Live Chat for Chatbots and Conversational AI in 2019, Adobe Connect for Audio Video and Web Conferencing in 2018, Twilio Segment for Customer Data Platform in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Kin Insurance is running and its propensity to invest more and deepen its relationship with HubSpot , Adobe Systems , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Kin Insurance revenues, which have grown to $23.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Kin Insurance intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Kin Insurance Tech Stack and Enterprise Applications
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HubSpot | Legacy | Hubspot Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, Kin Insurance implemented Hubspot Live Chat on their website kin.com. The Hubspot Live Chat deployment aligns with Chatbots and Conversational AI to support customer support and lead capture workflows for the digital insurance storefront.
The implementation centered on the Hubspot Live Chat real-time widget embedded across key site pages, configured with automated welcome messaging, canned responses, and persistent conversation transcripts captured in HubSpot. Configuration work focused on conversation tagging, routing rules to assign chats to designated queues, and capturing contact metadata to enable timely follow up.
Integration surface was primarily the kin.com web channel, with chat conversation data surfaced to marketing, sales, and customer experience stakeholders for lead qualification and policy inquiry handling. The Hubspot Live Chat application was used to handle inbound customer queries including quote requests and policy assistance, and to feed conversation context into broader digital engagement workflows.
Operational governance assigned messaging ownership and chat queue management to customer support and marketing teams, with ongoing review of transcript data to refine response templates and routing logic. The deployment emphasized standard conversational AI workflows for insurance use cases, including real-time engagement, queueing, and CRM-aligned contact capture within HubSpot.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Connect | Audio Video and Web Conferencing | Collaboration | n/a | 2018 | 2018 |
In 2018, Kin Insurance implemented Adobe Connect to provide Audio Video and Web Conferencing capabilities embedded on its public website. Adobe Connect is used to deliver web meetings and customer-facing sessions directly from the site, positioning Kin Insurance Adobe Connect Audio Video and Web Conferencing for both external client engagement and internal collaboration workflows.
The deployment of Adobe Connect included standard web conferencing modules such as persistent virtual meeting rooms, screen sharing, in-session chat, session recording, attendee management, and breakout room style facilitation, configured for browser-based access via the company website. The Adobe Connect application was provisioned to support scheduled webinars and on-demand meeting rooms, with configuration focused on web embedment, recording storage, and participant access controls.
Operational ownership appears centralized to internal IT and communications functions, using role based administration and meeting template governance to standardize session setup and participant permissions. The implementation emphasized web delivered conferencing for customer outreach and internal team coordination, with governance centered on access control and session administration rather than external integration work.
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2017 | 2017 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Twilio | Legacy | Twilio Segment | Customer Data Platform | CRM | n/a | 2017 | 2017 |
In 2017, Kin Insurance implemented Twilio Segment as its Customer Data Platform on its corporate website to centralize collection of web behavioral signals and unify anonymous and known visitor identities. The deployment focused on client-side instrumentation to capture page views, form submissions, and conversion events, and it used Twilio Segment to stitch those events into persistent customer profiles for marketing and product analytics. Twilio Segment served as a single ingestion layer and normalized event schema to reduce fragmentation of site-origin data.
Functional configuration emphasized event tracking, identity resolution, profile enrichment, and real-time data routing to downstream analytics and marketing systems. Operational ownership rested with product and marketing teams, and the implementation introduced governance controls around an event naming taxonomy and consent-aware collection to standardize data for segmentation and reporting workflows. The architecture prioritized centralized capture on the website, consistent profile generation through Twilio Segment, and streamlined delivery of curated event streams for activation across Kin Insurance systems.
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Customer Engagement | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Support | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Partner Relationship Management | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2019 | 2019 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2022 | 2022 |
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Apps Development | PaaS |
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2022 | 2022 |
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Transactional Email | PaaS |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Cloud Storage | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Kin Insurance
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Kin Insurance Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Kin Insurance IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Kin Insurance digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Kin Insurance Technographics
Kin Insurance is a Insurance organization based in United States,
with around 200 employees and annual revenues of $23.0 million.
Kin Insurance operates a diverse technology stack with applications such as
Hubspot Live Chat, Adobe Connect and Twilio Segment,
covering areas like Chatbots and Conversational AI, Audio Video and Web Conferencing and Customer Data Platform.
Kin Insurance has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as HubSpot, Adobe Systems and Twilio.
Kin Insurance recently adopted applications including
Split in 2022, Bubble Platform in 2022 and Salesforce Sales Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Kin Insurance’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Kin Insurance’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Kin Insurance technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.