Koko Black Chocolate
Level 1, 110 Gaffney Street,
Coburg, 3058, VIC,
Australia
Coburg, 3058, VIC,
Australia
61 3 9958-7400
Consumer Packaged Goods
Koko Black Chocolate Technographics
Koko Black Chocolate Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Koko Black Chocolate and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 250 Koko Black Chocolate employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Koko Black Chocolate has purchased the following applications: Google Pay for Payment Processing in 2020, Fedelta POS for Point Of Sale in 2015, Microsoft 365 for Collaboration in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Koko Black Chocolate is running and its propensity to invest more and deepen its relationship with Google , Apple , Fedelta or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Koko Black Chocolate revenues, which have grown to $20.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Koko Black Chocolate intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Koko Black Chocolate Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Legacy | Google Pay | Payment Processing | ERP Financial Management | n/a | 2020 | 2020 |
In 2020, Koko Black Chocolate implemented Google Pay on their website to provide wallet based checkout for online orders. The deployment focuses on Payment Processing for e-commerce, enabling customers to select Google Pay during checkout on both desktop and mobile browsers. Implementation integrated the Google Pay button into cart and payment pages to streamline authorization and reduce direct handling of card data at the point of entry.
The integration uses the Google Pay web SDK and client side tokenization to collect payment credentials and pass payment tokens into Koko Black Chocolate's payment backend for authorization and settlement. Operational coverage is limited to the public online retail site and impacts commerce, payments, order management, and finance reconciliation activities within the business. Governance emphasized payment acceptance configuration and checkout behavior, with Google Pay configured to present wallet options and supported card networks across the site.
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Payment Processing | ERP Financial Management |
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2020 | 2020 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Fedelta | Legacy | Fedelta POS | Point Of Sale | ERP Services and Operations | n/a | 2015 | 2015 |
In 2015, Koko Black Chocolate implemented Fedelta POS as its Point Of Sale system to support retail transaction processing and inventory management. Fedelta POS was adopted as a primary operational system alongside NetSuite, reflecting a dual-system core architecture for front‑line sales and back office finance and inventory control.
The Fedelta POS deployment focused on standard Point Of Sale capabilities including sales transaction processing, tender and payment capture, receipt issuance, retail pricing and promotions configuration, and transactional reporting. The implementation included retail inventory control features to maintain stock visibility at point of sale and to support replenishment workflows.
Fedelta POS was integrated with NetSuite to synchronize inventory levels and to post sales and revenue transactions into the company finance system, enabling order to cash continuity between retail operations and accounting. Operational coverage targeted retail operations and central finance and operations teams, positioning the two systems as the primary platform pair for commerce and back office processing.
Governance and ongoing development were managed internally through the team responsible for core business systems, with configuration control, role based access for store and finance users, and iterative updates to support evolving retail processes. Fedelta POS remains explicitly identified as the company Point Of Sale application in Koko Black Chocolates technology stack.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2020 | 2020 |
In 2020, Koko Black Chocolate implemented Microsoft 365. Microsoft 365 is classified in the Collaboration category and is deployed as a cloud-hosted tenant supporting the company’s approximately 250 employees. The implementation is surfaced on the company website, indicating public-facing usage of Microsoft 365 for at least some content or authentication flows tied to their e-commerce presence.
The Microsoft 365 deployment provisioned core Collaboration capabilities including Exchange Online email, Microsoft Teams for synchronous communication, SharePoint for intranet and content management, and OneDrive for file synchronization and mobility. Governance is implemented through tenant-level administration with role-based access controls and centralized permission policies to align marketing, operations, and e-commerce teams on content and collaboration standards. Operational scope covers corporate collaboration across the business, with the website integration signaling configured public integration points between the Microsoft 365 tenant and the company’s e-commerce platform. The narrative restates Microsoft 365 and Collaboration to clarify the relationship between Koko Black Chocolate, Microsoft 365, Collaboration, and impacted business functions.
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Collaboration | Collaboration |
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2020 | 2020 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application, Web and Enterprise Search | Content Management |
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2020 | 2020 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Koko Black Chocolate
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Apps Being Evaluated by Koko Black Chocolate Executives
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FAQ - APPS RUN THE WORLD Koko Black Chocolate Technographics
Koko Black Chocolate is a Consumer Packaged Goods organization based in Australia,
with around 250 employees and annual revenues of $20.0 million.
Koko Black Chocolate operates a diverse technology stack with applications such as
Google Pay, Fedelta POS and Microsoft 365,
covering areas like Payment Processing, Point Of Sale and Collaboration.
Koko Black Chocolate has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Google, Fedelta and Microsoft.
Koko Black Chocolate recently adopted applications including
Shopify in 2021, Hotjar in 2021 and Newfold Digital Hostopia Australia in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Koko Black Chocolate’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Koko Black Chocolate’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Koko Black Chocolate technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.