Bourne End, SL8 5AU,
United Kingdom
Kottermann Technographics
Kottermann Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Kottermann and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 12 Kottermann employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Kottermann has purchased the following applications: Microsoft 365 for Collaboration in 2021, FreshDesk Customer Support for Customer Support in 2015, Hetzner for Application Hosting and Computing Services in 2013 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Kottermann is running and its propensity to invest more and deepen its relationship with Microsoft , Freshworks , Hetzner or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Kottermann revenues, which have grown to $33.4 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Kottermann intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Kottermann Tech Stack and Enterprise Applications
Kottermann Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2021 | 2021 |
In 2021, Kottermann implemented Microsoft 365 to support Collaboration across its United Kingdom operations. Kottermann uses Microsoft 365 on their website, indicating a cloud-hosted tenant and publicly surfaced services tied to its corporate presence.
The Microsoft 365 deployment for the 12-employee manufacturing company centers on core collaboration capabilities such as Exchange Online email, Microsoft Teams for real-time communication, SharePoint for document collaboration, and OneDrive for file synchronization. Administration is organized through a centralized Microsoft 365 tenant model with role-based account provisioning and basic governance workflows appropriate for a small team, supporting business functions including operations, engineering, and administration. This Kottermann Microsoft 365 Collaboration configuration is oriented toward internal communications, document workflows, and secure file sharing across the organization.
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Kottermann CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freshworks | Legacy | FreshDesk Customer Support | Customer Support | CRM | n/a | 2015 | 2015 |
In 2015, Kottermann implemented FreshDesk Customer Support to centralize incoming customer enquiries driven by activity on its website. Kottermann is a United Kingdom manufacturing business with 12 employees, and the FreshDesk Customer Support deployment is surfaced directly through the corporate website to capture web tickets and contact form submissions.
The implementation leverages core Customer Support capabilities, including a ticketing system for inbound cases, an email channel for routed enquiries, a knowledge base to enable self-service, and automated routing and assignment rules to standardize first response. Configurations emphasize ticket triage workflows, role based access for a small support team, canned responses and basic SLA handling typical of Customer Support platforms.
Operational coverage centers on the company customer service and commercial touchpoints, with the application embedded on the website to ensure web ledgers of customer interactions. Governance was implemented through standardized ticket handling procedures, escalation rules and team inbox management to bring consistency to customer enquiries without external implementation partners.
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Kottermann IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Hetzner | Legacy | Hetzner | Application Hosting and Computing Services | IaaS | n/a | 2013 | 2013 |
In 2013, Kottermann provisioned Hetzner for Application Hosting and Computing Services to host its corporate website. The implementation established Hetzner as the primary web hosting and compute layer for the site, providing web server capacity, storage for site assets, and DNS management associated with the corporate domain.
The deployment footprint reflects a small business hosting model appropriate for a 12 employee manufacturing company, with Hetzner supplying compute and networking surfaces that support customer-facing content and sales and marketing functions. Configuration and operational ownership remained with Kottermann staff for site updates and maintenance, using standard hosting capabilities such as virtual server provisioning, storage allocation, and network routing to sustain the website on Hetzner.
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Kottermann CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Kottermann
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Apps Being Evaluated by Kottermann Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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