Phoenix, 85018, AZ,
United States
Kudelski Security Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Kudelski Security and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3900 Kudelski Security employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Kudelski Security has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2018, Clearstar ESR Check for BackGround Screening in 2017, Hubspot Live Chat for Chatbots and Conversational AI in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Kudelski Security is running and its propensity to invest more and deepen its relationship with Oracle , Avalara , Clearstar or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Kudelski Security revenues, which have grown to $950.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Kudelski Security intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP Financial Management | n/a | 2018 | 2018 |
In 2018, Kudelski Security implemented Oracle NetSuite ERP to consolidate core ERP Financial processes within its finance organization. Oracle NetSuite ERP was configured to support cash applications, customer billing and invoicing, credit review, collections, and returns processing.
The implementation included cash application workflows for accessing bank transaction reports for ACH and EFT deposit data, posting payments to customer accounts, and receiving, processing, and remotely depositing checks. Billing and invoicing configuration covered hardware and software customer invoicing and submission of invoices via email or customer online portals, while credit operations standardized review of new customer credit applications, running credit reports, and verifying credit references.
Collections and receivables governance established monitoring and review of delinquent accounts, outbound collection calls, and correspondence to encourage payment. Returns merchandise authorizations, credits, and tax adjustments were processed through the accounting ledger and integrated tax handling, with Oracle NetSuite ERP connected to Avalara Tax online for tax adjustments, aligning finance, accounts receivable, billing, credit, and collections functions under centralized ERP Financial workflows.
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Tax Management | ERP Financial Management |
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2018 | 2018 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Clearstar | Legacy | Clearstar ESR Check | BackGround Screening | HCM | n/a | 2017 | 2017 |
In 2017, Kudelski Security implemented Clearstar ESR Check to centralize and standardize US pre-employment screening workflows. The deployment focused on BackGround Screening capabilities across the HR and talent acquisition function, aligning screening with the company’s recruitment and onboarding cadence.
Clearstar ESR Check was configured to deliver core BackGround Screening capabilities including comprehensive background and reference checks, automated screening order initiation, consent capture, and status reporting to improve candidate experience and operational efficiency. Configuration emphasized screening package definitions, result disposition workflows, and automated notifications to hiring teams, aligning Clearstar ESR Check with existing recruiting procedures for offers and pre-boarding.
Integration work explicitly included connecting Clearstar ESR Check with the company’s onboarding platform HR Cloud to enable candidate record handoff and screening status propagation into pre-boarding and onboarding workflows. Governance and process changes were driven by internal vendor contract negotiations and the institution of standardized recruiting, interview, feedback, offer, and pre-boarding procedures, with oversight for compliance with EEO and OFCCP requirements and centralized control through the HR organization.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| HubSpot | Legacy | Hubspot Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, Kudelski Security implemented Hubspot Live Chat on its public website. Hubspot Live Chat is deployed as a Chatbots and Conversational AI solution to provide conversational engagement for marketing led lead capture and initial customer inquiries.
The implementation centers on embedding the Hubspot Live Chat widget to support real time messaging, bot driven qualification flows, canned responses, and human handoff. Chat transcripts and contact data are captured into HubSpot records to feed marketing and sales workflows, and routing rules are configured to direct inquiries to security services, sales, or support queues.
Operational scope covers marketing managed site engagement and pre sales interactions across Kudelski Security web properties, with configuration and conversation handling administered by marketing operations and sales engineering stakeholders. Governance emphasizes routing rules, lead qualification logic, and standardized conversation handling guidelines to align chat interactions with sales and customer engagement processes.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2017 | 2017 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2021 | 2021 |
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CRM | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2018 | 2018 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2024 | 2024 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2019 | 2019 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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