Kumang Technographics
Kumang Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Kumang and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 Kumang employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Kumang has purchased the following applications: Novochat for Chatbots and Conversational AI in 2023, Zoho Mail for Collaboration in 2017, EasyStore eCommerce for eCommerce in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Kumang is running and its propensity to invest more and deepen its relationship with Novochat , Zoho Corp. , EasyStore or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Kumang revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Kumang intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Kumang Tech Stack and Enterprise Applications
Kumang AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Novochat | Legacy | Novochat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2023 | 2023 |
In 2023, Kumang deployed Novochat on their website. The deployment uses Novochat as the customer-facing conversational layer and is categorized under Chatbots and Conversational AI, providing an always-on channel for web visitors to interact with Kumang, a Malaysia-based consumer packaged goods company.
The implementation centers on an embedded web chat widget, conversational flows for product FAQs, order inquiries and basic lead capture, and intent routing to escalate conversations to human staff when needed. Novochat is configured for scripted response libraries and lightweight natural language understanding, with content and dialogue flows managed through the application administration interface.
Operational coverage is limited to the public website and is intended to support customer service and e-commerce touchpoints, with a small internal team responsible for ongoing conversation tuning, content updates and bot training. Rollout was executed as a site-embedded chat interface on commerce-related pages, and operational workflows include session handoff to manual follow-up by staff for unresolved queries.
|
Kumang Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoho Corp. | Legacy | Zoho Mail | Collaboration | Collaboration | n/a | 2017 | 2017 |
|
Kumang eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| EasyStore | Legacy | EasyStore eCommerce | eCommerce | eCommerce | n/a | 2021 | 2021 |
|
Kumang CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Marketing Automation | CRM |
|
2019 | 2019 |
|
Kumang IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Content Delivery Network | IaaS |
|
2022 | 2022 |
|
IT Decision Makers and Key Stakeholders at Kumang
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Kumang Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||