Sugar Land, 77479, TX,
United States
LabAnswer Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by LabAnswer and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 250 LabAnswer employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that LabAnswer has purchased the following applications: Zoom for Audio Video and Web Conferencing in 2021, Roxr Clicky Web Analytics for Marketing Analytics in 2011, Microsoft Project Online for Project Portfolio Management in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems LabAnswer is running and its propensity to invest more and deepen its relationship with Zoom Video Communications , Microsoft , Roxr Software or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing LabAnswer revenues, which have grown to $30.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for LabAnswer intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2021 | 2021 |
In 2021, LabAnswer implemented Zoom as its Audio Video and Web Conferencing application. LabAnswer is a United States based life sciences company with about 250 employees and uses Zoom on its corporate website to host live customer sessions and staff collaboration.
The Zoom deployment emphasizes core category capabilities including scheduled meetings, webinar broadcasting, screen sharing, cloud recording, and in-session chat, configured to support both external customer engagements and internal team collaboration. Configuration appears focused on web-embedded access points so session scheduling and join flows are surfaced directly from public site pages.
Operational coverage spans commercial, research support, and customer success functions where Zoom is used to conduct demonstrations, remote consultations, and cross-site meetings across the United States. The implementation exposes web-embedded meeting interfaces and link-based session access from public pages to streamline attendee joining.
Governance was oriented around centralized account use, meeting policy controls, and meeting moderation workflows to manage public-facing sessions and internal collaboration. The narrative centers on Zoom instrumented on the LabAnswer website to provide real-time audio video and web conferencing between staff and external stakeholders.
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Collaboration | Collaboration |
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2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Roxr Software | Legacy | Roxr Clicky Web Analytics | Marketing Analytics | CRM | n/a | 2011 | 2011 |
In 2011, LabAnswer implemented Roxr Clicky Web Analytics on its public website. LabAnswer deployed Roxr Clicky Web Analytics from Roxr Software as its Marketing Analytics solution to provide site-level measurement and real-time visitor visibility for its United States web properties.
The implementation focused on embedding Clicky tracking across marketing landing pages and product detail pages, configuring account-level settings, and instrumenting pageview and event tracking to support goal conversion and referral reporting. Functional capabilities implemented included real-time analytics, visitor segmentation, event-based tracking, goal configuration, and campaign parameter capture, aligned to marketing and web operations. Governance established centralized analytics ownership in the marketing group, with tagging governance and a reporting cadence to operationalize insights across marketing, product, and web teams.
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PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Upland Tenrox PPM | Microsoft Project Online | Project Portfolio Management | PPM | QuantumPM | 2016 | 2016 |
In 2016, LabAnswer deployed Microsoft Project Online as its Microsoft O365 Project Portfolio Management solution across North America. QuantumPM executed the implementation, replacing Upland Tenrox PPM and provisioning a cloud Office 365 PPM architecture for the organization.
The deployment configured Microsoft Project Online with role-specific tooling, including Project Pro for Office 365 for project managers and cloud reporting for executives. The implementation established central timesheet management inside Microsoft Project Online and implemented standard Project Portfolio Management workflows such as portfolio oversight, resource allocation, scheduling, and consolidated reporting.
Operational coverage encompassed the entire organization across North America with 230 total users, consisting of 75 Project Managers using Project Pro for Office 365, 143 users acting as Team Members, and 12 Executives accessing reports through the cloud solution. All 230 users complete timesheets in Project Online.
Governance was organized around role based access and a centralized PPM control model, standardizing timesheet submission and executive reporting processes through Microsoft Project Online. QuantumPM led the rollout and configuration, aligning user roles and permissions to established portfolio and resource management practices.
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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DDoS Protection | CyberSecurity |
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2015 | 2015 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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