Hong Kong, n/a,
Hong Kong
Ligowave Technographics
Ligowave Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Ligowave and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 Ligowave employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Ligowave has purchased the following applications: Slack Connect for Collaboration in 2022, Hotjar for Customer Experience in 2015, Twilio Sendgrid for Transactional Email in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Ligowave is running and its propensity to invest more and deepen its relationship with Salesforce , Contentsquare , Trakdesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Ligowave revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Ligowave intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Ligowave Tech Stack and Enterprise Applications
Ligowave Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Slack Connect | Collaboration | Collaboration | n/a | 2022 | 2022 |
In 2022, Ligowave implemented Slack Connect as its primary Collaboration platform. The deployment targeted the entire 10 person organization, provisioning a Slack workspace configured for internal channels and Slack Connect external channels to enable partner and customer conversations, and the implementation is visible through a Slack presence embedded on the company website.
Slack Connect was configured to support real time messaging, channel-based collaboration, and external partner threads consistent with Collaboration application capabilities. Operational scope focused on core business functions including customer engagement routed from the website and day to day operations, with workspace administration and channel governance instituted to control access, naming conventions, and message workflows.
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Ligowave CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2015 | 2015 |
In 2015, Ligowave implemented Hotjar to support Customer Experience on its public website. The deployment uses a site-level client-side JavaScript snippet to instrument pageviews and user interactions and to transmit behavioral and qualitative data to Hotjar for analysis. This configuration emphasizes web behavioral analytics and on-page feedback capture rather than server-side telemetry.
Hotjar in this implementation is leveraged for Customer Experience capabilities common to the category, including session recordings, heatmaps, conversion funnel visualization, and on-page feedback widgets, with insights surfaced through Hotjar dashboards. Operational scope is limited to the corporate website and is governed by web and marketing stakeholders for UX optimization, product feedback, and customer engagement workflows, reflecting the companys small operational footprint. No system integrator or named integrations are recorded for this implementation.
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Customer Support | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Tag Management | CRM |
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2015 | 2015 |
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Ligowave PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Twilio | Legacy | Twilio Sendgrid | Transactional Email | PaaS | n/a | 2017 | 2017 |
In 2017, Ligowave deployed Twilio SendGrid to manage Transactional Email for website-driven customer communications. Ligowave uses Twilio SendGrid on its website to handle transactional messaging such as account notifications, password resets, and system alerts, aligning application-level email delivery with the company web properties.
The implementation leverages Twilio SendGrid SMTP relay and Web API integration to route messages from the website backend, with template management and dynamic substitution used for message personalization. Deliverability controls including suppression lists, bounce and complaint handling, and event webhooks are configured to feed delivery events back to the website for operational monitoring. Operational ownership is concentrated on website and customer-facing functions within the professional services organization, and governance focuses on template versioning and suppression policy, making Twilio SendGrid the primary Transactional Email layer for Ligowave website communications.
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Transactional Email | PaaS |
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2020 | 2020 |
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Ligowave IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Ligowave
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Ligowave Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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