Lindt & Sprungli (USA)
One Fine Chocolate Place,
Stratham, 03885, NH,
United States
Stratham, 03885, NH,
United States
1 877-695-4638
Consumer Packaged Goods
Lindt & Sprungli (USA) Technographics
Lindt & Sprungli (USA) Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Lindt & Sprungli (USA) and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2000 Lindt & Sprungli (USA) employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Lindt & Sprungli (USA) has purchased the following applications: SAP S/4 HANA for ERP Financial in 2020, UKG Great Place to Work Emprising for Employee Experience, Employee Engagement in 2022, LiveChat for Chatbots and Conversational AI in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Lindt & Sprungli (USA) is running and its propensity to invest more and deepen its relationship with SAP , UKG , ADP or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Lindt & Sprungli (USA) revenues, which have grown to $804.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Lindt & Sprungli (USA) intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Lindt & Sprungli (USA) Tech Stack and Enterprise Applications
Lindt & Sprungli (USA) ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| SAP | Legacy | SAP S/4 HANA | ERP Financial | ERP | n/a | 2020 | 2022 |
In 2020, Lindt & Sprungli (USA) began a multi-year SAP S/4 HANA implementation program inside its Information Technology group to centralize warehouse and inventory capabilities under an ERP Financial platform. The initiative is focused on delivering SAP S/4 HANA solutions to support warehouse and inventory management processes across North America, with a multi-phase delivery horizon of three to seven years and ongoing post-implementation support responsibilities for the newly formed SAP team.
The implementation scope centers on SAP S/4 HANA modules and configurations including Extended Warehouse Management EWM, Material Management MM, Procurement, and Inventory Management. Functional work streams include RF scan gun framework and RF configuration, inbound and outbound delivery document management, pick pack and ship processes, cycle counting, batch management, stock transport orders, goods movement and goods issues. The program emphasizes configuration and customization of S/4 HANA Inventory, Material and Warehouse management functions, with efforts to leverage core S/4 capabilities to minimize bespoke code, and expects basic ABAP and SAP BI familiarity on the delivery team.
Integration and operational coverage are defined by explicit dependencies between inventory and warehouse management functions and other SAP modules, primarily FICO, SD and PP, and by connections from procurement to accounts payable. Operational deployment targets warehouse sites and inventory operations, with the SAP team responsible for end to end process alignment across procurement, supply chain and logistics functions. The role specification includes 30 percent travel tied to project and business needs, reflecting on-site configuration, cutover and stabilization activities in warehouse environments.
Governance and delivery practices outlined include defining technical and functional standards, leading requirements definition and converting requirements into program specifications and system documentation, and executing unit and integration testing. Post-go-live responsibilities include application support, ticket response, facilitating changes, end-user training, and aiding in the management of third-party vendors, while providing input to strategy and roadmap planning for SAP S/4 HANA. Lindt & Sprungli (USA) SAP S/4 HANA ERP Financial implementation therefore combines module-level configuration, cross-module integration, and formal testing and support governance under a consolidated IT delivery team.
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Lindt & Sprungli (USA) HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UKG | Legacy | UKG Great Place to Work Emprising | Employee Experience, Employee Engagement | HCM | n/a | 2022 | 2024 |
In 2022, Lindt & Sprungli (USA) deployed UKG Great Place to Work Emprising on their website to instrument employee listening and centralized engagement measurement for its U.S. operations. The deployment is explicitly associated with the Employee Experience,Employee Engagement category and was positioned to consolidate survey delivery and public-facing engagement reporting via the corporate site.
The UKG Great Place to Work Emprising implementation emphasizes core engagement modules typical of the platform, including structured survey administration, pulse survey cadence, engagement scoring, analytics and reporting, and action-planning workflows. Configuration work focused on embedding survey access and results visibility through the website and on standardizing engagement questions and reporting templates for HR and People teams.
Operational coverage centered on HR, Talent and Employee Experience functions within Lindt & Sprungli (USA), with the implementation scoped to serve the companys U.S. employee population and to expose selected engagement content through the public web experience. No system integrator or partner is listed for this engagement, and no external system integrations are documented in the source material.
Governance and process changes were oriented around centralized survey governance, recurring survey cadence, and leadership reporting workflows managed by People Ops and HR analytics. The narrative and configuration choices reflect a focus on using UKG Great Place to Work Emprising to operationalize employee feedback loops and to provide standardized engagement intelligence to HR stakeholders.
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Time and Attendance | HCM |
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2013 | 2013 |
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Lindt & Sprungli (USA) AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, Lindt & Sprungli (USA) deployed LiveChat on its public website. The deployment implements LiveChat within a Chatbots and Conversational AI context to support customer service and e-commerce engagement, positioning LiveChat as the primary conversational interface on the site.
The implementation uses LiveChat web widget and agent console capabilities, including real time chat handling, canned responses, visitor session tracking, and routing to support teams. Configuration focused on site level embedding and integration with existing support workflows to capture chat transcripts and route inquiries to customer support agents. This LiveChat implementation centralizes conversational touchpoints on the website and aligns with standard Chatbots and Conversational AI operational modules such as chat routing, agent dashboards, and basic analytics.
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Lindt & Sprungli (USA) eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2013 | 2013 |
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Personalization and Product Recommendations | eCommerce |
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2020 | 2020 |
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Lindt & Sprungli (USA) SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Advanced Planning and Scheduling | SCM |
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2020 | 2022 |
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Demand Forecasting and Planning, Advanced Planning and Scheduling | SCM |
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2020 | 2022 |
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Inventory Management | SCM |
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2020 | 2022 |
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Inventory Management | SCM |
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2020 | 2022 |
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Transportation Management | SCM |
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2018 | 2018 |
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Warehouse Management | SCM |
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2020 | 2022 |
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Lindt & Sprungli (USA) CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Data Platform | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2022 | 2022 |
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Sales Automation, CRM | CRM |
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2022 | 2022 |
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Lindt & Sprungli (USA) PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2017 | 2017 |
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Transactional Email | PaaS |
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2017 | 2017 |
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Lindt & Sprungli (USA) IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Lindt & Sprungli (USA)
| First Name | Last Name | Title | Function | Department | Phone | |
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Corporate Human Resources Manager | Manager | HR | |
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Finance Director | Director | Finance | |
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VP of Operations | VP | Operations | |
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Vice President, Human Resources | VP | HR | |
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Head of IT | Director | IT | |
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Human Resources Business Partner | Manager | HR | |
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Vice President of Marketing | VP | Marketing | |
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Marketing Director | Director | Marketing | |
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Director of Retail Marketing | Director | Marketing | |
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Visual Marketing & Merchandising Manager | Manager | Marketing | |
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Manager of Talent Management, Employee Surveys | Manager | HR | |
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HRIS Manager | Manager | HR | |
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Compensation Manager | Manager | HR | |
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Apps Being Evaluated by Lindt & Sprungli (USA) Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Lindt & Sprungli (USA) IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Lindt & Sprungli (USA) digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Lindt & Sprungli (USA) Technographics
Lindt & Sprungli (USA) is a Consumer Packaged Goods organization based in United States,
with around 2000 employees and annual revenues of $804.0 million.
Lindt & Sprungli (USA) operates a diverse technology stack with applications such as
SAP S/4 HANA, UKG Great Place to Work Emprising and LiveChat,
covering areas like ERP Financial, Employee Experience, Employee Engagement and Chatbots and Conversational AI.
Lindt & Sprungli (USA) has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, UKG and LiveChat, Inc..
Lindt & Sprungli (USA) recently adopted applications including
UKG Great Place to Work Emprising in 2022, Oracle CX Cloud in 2022 and Oracle Marketing Cloud (Eloqua) in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Lindt & Sprungli (USA)’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Lindt & Sprungli (USA)’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Lindt & Sprungli (USA) technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.