Liquor Control Board of Ontario
100 Queens Quay East, 9th Floor,
Toronto, M5E 0C7, ON,
Canada
Toronto, M5E 0C7, ON,
Canada
1 416-864-2462
Retail
Liquor Control Board of Ontario Technographics
Liquor Control Board of Ontario Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Liquor Control Board of Ontario and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 11000 Liquor Control Board of Ontario employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Liquor Control Board of Ontario has purchased the following applications: ServiceNow HR for HR Service Delivery in 2023, MicroStrategy ONE Analytics for Analytics and BI in 2014, Adobe Connect for Audio Video and Web Conferencing in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Liquor Control Board of Ontario is running and its propensity to invest more and deepen its relationship with ServiceNow , Njoyn , MicroStrategy or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Liquor Control Board of Ontario revenues, which have grown to $5.50 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Liquor Control Board of Ontario intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Liquor Control Board of Ontario Data, Technology Stack, and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ServiceNow | Legacy | ServiceNow HR | HR Service Delivery | HCM | n/a | 2023 | 2023 |
In 2023, the Liquor Control Board of Ontario implemented ServiceNow HR to extend its Now Platform rollout and create LCBO Now, a mobile-first employee service portal. The deployment targeted retail and warehouse staff across Ontario and expanded an existing IT service management catalog into HR and Finance as part of an enterprisewide digitalization agenda.
ServiceNow HR was configured to deliver HR Service Delivery capabilities including a centralized service catalog, case management, and an extensive knowledge base. The implementation emphasized mobile-first self-service through Now Mobile, and knowledge-driven workflows that surface articles as the primary resolution path while routing unresolved items into structured HR cases.
The solution is architected on the Now Platform with LCBO Now as the employee-facing portal and Now Mobile providing secure device access for frontline staff. Operational dashboards and case tracking were built into the platform to give HR visibility and day-to-day prioritization, and LCBO has planned integration between ServiceNow and Workday as its HRIS while consolidating homegrown applications onto the platform.
Governance and process changes accompanied the technical rollout, with standardized knowledge article publishing, operational dashboards for workload management, and redefined HR workflows to operationalize case handling and self-service escalation. These controls reduced reliance on email and phone support by steering employees to self-service and established a repeatable model for extending services from IT into HR and Finance.
Early adoption metrics demonstrate the implementation outcomes tied to ServiceNow HR and the HR Service Delivery model, with nearly 14,000 HR knowledge article views in the first month after going live for retail and warehouse staff, 2,500 HR cases in the same month which is less than 20 percent of article views, HR responding with a knowledge base article more than half the time, 600 mobile app downloads within the first week, and reported case deflection exceeding 50 percent.
|
|
|
|
|
Recruiting, Applicant Tracking System | HCM |
|
2013 | 2013 |
|
Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| MicroStrategy | Legacy | MicroStrategy ONE Analytics | Analytics and BI | Analytics and BI | n/a | 2014 | 2018 |
In 2014, Liquor Control Board of Ontario implemented MicroStrategy ONE Analytics as its Analytics and BI platform. The initial deployment emphasized mobile first interactive dashboards and a corporate mobile landing page, delivering store planning reports and inventory reports to support LCBO operational teams.
The implementation leveraged MicroStrategy Mobile App alongside MicroStrategy 9 components including MicroStrategy Desktop, MicroStrategy Web, the SDK, and Command Manager for authoring, publishing, and administration. MicroStrategy ONE Analytics was configured using MicroStrategy Architect to create schema objects such as tables, attributes, and facts, as well as logical tables and look up tables, and to publish public objects including filters, prompts and ad hoc grid and graph reports.
Functional scope covered interactive dashboards, cooperative dashboards, store planning and inventory reporting modules, and the LCBO official mobile landing page. Delivery activities included presentation and proof of concept work, structured JAD sessions to collect user requirements, and end user training on mobile dashboards to drive adoption among business stakeholders.
Operational governance combined requirements workshops with technical configuration practices, using Command Manager and the SDK to script administrative and publishing tasks while MicroStrategy Architect enforced logical schema consistency. This established centralized analytic object management across MicroStrategy Desktop and MicroStrategy Web interfaces and formalized training and POC driven rollout practices.
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Connect | Audio Video and Web Conferencing | Collaboration | n/a | 2017 | 2017 |
In 2017, the Liquor Control Board of Ontario implemented Adobe Connect, deploying Adobe Connect as a web-embedded conferencing layer on the LCBO website. The deployment provided Audio Video and Web Conferencing capabilities to support scheduled webinars, live broadcasts and on-demand recorded sessions accessible through the corporate site for public-facing events and internal communications.
Adobe Connect was configured to leverage core functional modules typical of the category, including webinar and virtual classroom delivery, multi-user audio and video streams, screen sharing, session recording and playback, registration workflows and role-based attendee controls. Operational coverage focused on communications, learning and customer engagement functions across the organization, with governance oriented around user role provisioning, session scheduling and content moderation to manage public-facing events on the website.
|
|
|
|
|
Audio Video and Web Conferencing | Collaboration |
|
2017 | 2017 |
|
|
|
|
|
Collaboration | Collaboration |
|
2018 | 2018 |
|
Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Digital Asset Management | Content Management |
|
2020 | 2020 |
|
|
|
|
|
Digital Signing | Content Management |
|
2021 | 2021 |
|
eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
eCommerce | eCommerce |
|
2014 | 2014 |
|
|
|
|
|
Shipping Management | eCommerce |
|
2017 | 2017 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Customer Experience | CRM |
|
2020 | 2020 |
|
|
|
|
|
Marketing Automation | CRM |
|
2016 | 2016 |
|
|
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2021 | 2021 |
|
EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Environmental, Social, and Governance (ESG) | EPM |
|
2020 | 2020 |
|
ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
IT Service Management | ITSM |
|
2018 | 2018 |
|
|
|
|
|
IT Service Management | ITSM |
|
2022 | 2022 |
|
Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Procurement | Procurement |
|
2010 | 2011 |
|
|
|
|
|
Sourcing | Procurement |
|
2010 | 2010 |
|
PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Data Replication | PaaS |
|
2025 | 2025 |
|
|
|
|
|
Master Data Management | PaaS |
|
2025 | 2025 |
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2016 | 2016 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2016 | 2016 |
|
IT Decision Makers and Key Stakeholders at Liquor Control Board of Ontario
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Liquor Control Board of Ontario Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Liquor Control Board of Ontario Technographics
Liquor Control Board of Ontario is a Retail organization based in Canada,
with around 11000 employees and annual revenues of $5.50 billion.
Liquor Control Board of Ontario operates a diverse technology stack with applications such as
ServiceNow HR, MicroStrategy ONE Analytics and Adobe Connect,
covering areas like HR Service Delivery, Analytics and BI and Audio Video and Web Conferencing.
Liquor Control Board of Ontario has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as ServiceNow, MicroStrategy and Adobe Systems.
Liquor Control Board of Ontario recently adopted applications including
Syniti Replicate in 2025, Syniti Knowledge Platform in 2025 and ServiceNow HR in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Liquor Control Board of Ontario’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Liquor Control Board of Ontario’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Liquor Control Board of Ontario technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.