Lookout
275 Battery St., Suite 200,
San Francisco, 94111, CA,
United States
San Francisco, 94111, CA,
United States
1 415-281-2820
Professional Services
Lookout Technographics
Lookout Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Lookout and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 850 Lookout employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Lookout has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2018, Workday HCM for Core HR in 2019, Drift AI Chatbot for Chatbots and Conversational AI in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Lookout is running and its propensity to invest more and deepen its relationship with Oracle , Workday , Drift or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Lookout revenues, which have grown to $150.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Lookout intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Lookout Tech Stack and Enterprise Applications
Lookout ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP | n/a | 2018 | 2018 |
In 2018 Lookout implemented Oracle NetSuite ERP as its centralized ERP Financial ledger to consolidate core accounting and revenue processes. Oracle NetSuite ERP was provisioned to serve as the authoritative system for financial records and transactional posting across the company.
The deployment focused on standard ERP Financial capabilities, including general ledger consolidation, accounts payable and receivable workflows, revenue management and financial reporting configuration. The implementation emphasized a configurable chart of accounts and automated journal approval workflow to support month end close and statutory reporting processes.
NetSuite was integrated into Lookout’s broader application landscape, serving as the source ledger for downstream FP&A and reporting tools, alongside explicit connections to Salesforce for CRM and Workday for HRIS. NetSuite’s journal entries were surfaced nightly into the FP&A tool Vena, and billing data from Salesforce and HR data from Workday were consolidated to provide unified financials and operational views for finance, accounting and FP&A teams.
Governance centered on approved journal workflows and a single source of truth for financials, enabling tighter version control and faster iterative scenario modeling when paired with Vena. When combined with Vena’s native integration to NetSuite, Lookout achieved materially faster reporting cycles, with financial statement delivery moving from the third week of the month to midway through the first and scenario-driven rebudgeting completed in a single day during a major cost reduction exercise.
|
Lookout HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday HCM | Core HR | HCM | n/a | 2019 | 2019 |
In 2019 Lookout implemented Workday HCM as its Core HR system to centralize workforce records and provide a canonical HR dataset for HR and finance workflows. The Workday HCM deployment at Lookout supports the companys HRIS needs for an approximately 850 person professional services and cybersecurity organization based in the United States, positioning Workday HCM as the authoritative source for employee, org and compensation data.
Workday HCM was configured to deliver standard Core HR capabilities including employee master records, organizational management, workforce attributes, benefits and HR reporting, with HR data provisioning enabled to downstream financial planning and analysis processes. The implementation emphasized data hygiene and structured HR reporting to support scenario modeling and consolidated reporting by the finance team.
Workday HCM was integrated into Lookouts existing application landscape, supplying HR data into Vena for FP&A alongside NetSuite for ERP and Salesforce for CRM as part of a multi-system data model. Headcount, compensation and organizational structure from Workday HCM fed Vena so that NetSuite journal entries and Salesforce billing data could be modeled together, enabling a unified cross-functional view for finance and HR stakeholders.
Governance focused on aligning HR and finance workflows to a single source of truth from Workday HCM, enabling the finance team to accelerate reporting and scenario planning. That integrated data flow supported Venas outcomes cited by Lookout, including financial statement delivery times that are 66 percent faster and monthly reporting that shifted from the third week of the month to midway through the first, and it materially improved the teams ability to perform rapid rebudgeting and KPI scenario modeling during stress events.
|
Lookout AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Drift | Legacy | Drift AI Chatbot | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Lookout deployed Drift AI Chatbot on its public website. Drift AI Chatbot is a Chatbots and Conversational AI application that Lookout uses to provide on-site conversational engagement, supporting marketing-driven visitor qualification and customer success interactions. The implementation surfaces contextual greetings and scripted conversational flows to channel visitors toward self-service answers or live agent engagement, centralizing web interaction patterns under a single conversational layer.
The deployment emphasizes configuration of conversation playbooks and automated qualification logic, with content and flow ownership aligned to marketing and customer success teams. Typical functional capabilities implemented include conversational routing, automated lead capture fields, and escalation to human handoff workflows, reflecting standard Chatbots and Conversational AI patterns for enterprise web engagement. Governance is oriented around iterative content updates and playbook tuning to preserve message consistency across marketing and support touchpoints.
|
Lookout Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Audio Video and Web Conferencing | Collaboration |
|
2018 | 2018 |
|
|
|
|
|
Collaboration | Collaboration |
|
2013 | 2013 |
|
Lookout Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Digital Signing | Content Management |
|
2021 | 2021 |
|
Lookout CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Account Based Marketing | CRM |
|
2022 | 2022 |
|
|
|
|
|
Account Based Marketing | CRM |
|
2024 | 2024 |
|
|
|
|
|
Customer Experience | CRM |
|
2018 | 2018 |
|
|
|
|
|
Customer Support | CRM |
|
2012 | 2012 |
|
|
|
|
|
Customer Support | CRM |
|
2018 | 2018 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2013 | 2013 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2016 | 2016 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2013 | 2013 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2021 | 2021 |
|
|
|
|
|
Marketing Automation | CRM |
|
2020 | 2020 |
|
|
|
|
|
Marketing Automation | CRM |
|
2016 | 2016 |
|
|
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2020 | 2020 |
|
|
|
|
|
Sales Engagement | CRM |
|
2020 | 2020 |
|
Lookout EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
EPM | EPM |
|
2019 | 2019 |
|
Lookout ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
IT Service Management | ITSM |
|
2020 | 2020 |
|
Lookout TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Governance, Risk and Compliance | TRM |
|
2020 | 2020 |
|
|
|
|
|
Governance, Risk and Compliance | TRM |
|
2020 | 2020 |
|
|
|
|
|
Governance, Risk and Compliance | TRM |
|
2020 | 2020 |
|
Lookout PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2012 | 2012 |
|
Lookout IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2015 | 2015 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2016 | 2016 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
Lookout CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Identity and Access Management (IAM) | CyberSecurity |
|
2020 | 2020 |
|
IT Decision Makers and Key Stakeholders at Lookout
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
CEO | CXO | Finance | |
|
|
|
CFO | CXO | Finance | |
|
|
|
Co-Founder and CTO | CXO | Finance | |
|
|
|
Head of Finance | Director | Finance | |
|
|
|
Chief Operating Officer / Chief Financial Officer | CXO | Finance | |
|
|
|
Director of Financial Planning and Analysis | Director | Finance | |
|
|
|
Director of Customer Support | Director | Customer Service | |
|
|
|
Senior Director, Global Customer Success | Director | Customer Service | |
|
|
|
Senior Director, WW Customer Support | Director | Customer Service | |
|
|
|
Customer Success Manager | Manager | Customer Service | |
|
Apps Being Evaluated by Lookout Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Lookout IT executives and key decision makers. This section highlights Lookout 's latest recorded technology evaluations, including Genesys Cloud CX for Call Center on 2025-09-09. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Lookout digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-09-09 | Lookout | Evaluated | Genesys | Genesys Cloud CX | Call Center | CRM |
FAQ - APPS RUN THE WORLD Lookout Technographics
Lookout is a Professional Services organization based in United States,
with around 850 employees and annual revenues of $150.0 million.
Lookout operates a diverse technology stack with applications such as
Oracle NetSuite ERP, Workday HCM and Drift AI Chatbot,
covering areas like ERP Financial, Core HR and Chatbots and Conversational AI.
Lookout has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Workday and Drift.
Lookout recently adopted applications including
6sense Account Engagement Platform in 2024, Zoominfo Platform in 2022 and Drift AI Chatbot in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Lookout ’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Lookout ’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Lookout technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.