Lumos Networks
One Lumos Plaza,
Waynesboro, 22980, VA,
United States
Waynesboro, 22980, VA,
United States
1 800-320-6144
Retail
Lumos Networks Technographics
Lumos Networks Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Lumos Networks and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 602 Lumos Networks employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Lumos Networks has purchased the following applications: LiveChat for Chatbots and Conversational AI in 2019, Google Workspace (Formerly Google G-Suite) for Collaboration in 2018, Five9 Cloud for Call Center in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Lumos Networks is running and its propensity to invest more and deepen its relationship with LiveChat, Inc. , Google , Five9 or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Lumos Networks revenues, which have grown to $202.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Lumos Networks intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Lumos Networks Tech Stack and Enterprise Applications
Lumos Networks AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, Lumos Networks implemented LiveChat on its public website, adopting a cloud hosted conversational layer to capture real time customer inquiries. The deployment uses LiveChat as an embedded web chat widget, positioning the company within the Chatbots and Conversational AI category to support customer engagement and online sales qualification.
Configuration work emphasized the LiveChat agent console, canned responses and chat routing rules, offline contact capture forms, transcript logging, and session level analytics. Operational coverage centers on customer service and sales teams using the embedded LiveChat widget and agent interface, with governance focused on chat handling workflows, agent availability rules, and transcript retention for operational review. The architecture is consistent with a SaaS embedded model, using site level script injection and cloud hosted message processing while preserving session records for downstream operational use.
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Lumos Networks Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2018 | 2018 |
In 2018, Lumos Networks implemented Google Workspace (Formerly Google G-Suite) to standardize enterprise collaboration across the company, and the deployment is referenced as being used on their website. The deployment aligns with the Collaboration category, and Google Workspace (Formerly Google G-Suite) serves as the primary platform for corporate email and document collaboration for Lumos Networks.
The implementation includes core Collaboration capabilities, with Gmail for enterprise email, Google Calendar for scheduling, Google Drive for file storage, Google Docs, Sheets, and Slides for document creation, and Google Meet for video conferencing. Administrative controls are managed via the Google Admin console and Google Groups for access control, with standard workspace features such as device and mobile management, admin role assignment, and retention policy configuration commonly applied.
Operational coverage for Google Workspace (Formerly Google G-Suite) at Lumos Networks is enterprise-wide, supporting business functions including sales, marketing, customer support, and IT, while the website-level usage indicates Google Workspace is also integrated into outward-facing contact and email routing workflows. Governance was centralized through the Admin console to enforce account provisioning, authentication policies, and data governance settings, with a phased rollout approach implied by typical organizational adoption patterns in similarly sized firms.
The narrative centers on the structural deployment and configuration of Google Workspace within Lumos Networks, emphasizing Collaboration platform modules, centralized administration, and operational scope across corporate functions.
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Lumos Networks CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Five9 | Legacy | Five9 Cloud | Call Center | CRM | n/a | 2020 | 2020 |
In 2020, Lumos Networks implemented Five9 Cloud as its Call Center application to handle web-originated customer contacts on its public website. Five9 Cloud is embedded on the website to provide cloud telephony, automated contact routing, and web-based call initiation for customer service interactions. The implementation emphasizes Call Center capabilities such as IVR-led routing, automatic call distribution, and cloud-based agent workflows that are standard in hosted contact center platforms.
Deployment architecture centers on a cloud-hosted contact platform integrated into the site’s contact flows and agent interfaces, enabling centralized queue management and real-time call handling across customer service functions. Operational scope aligns with Lumos Networks retail customer support, consolidating inbound voice and web channels under the Five9 Cloud application. Governance addressed standardizing contact handling processes and configuring cloud agent workflows to align with existing service procedures.
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CRM | CRM |
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2011 | 2011 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Lumos Networks IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Lumos Networks
| First Name | Last Name | Title | Function | Department | Phone | |
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President and Chief Executive Officer | CXO | Finance | |
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Chief Financial Officer | CXO | Finance | |
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Chief Technology Officer | CXO | IT | |
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VP & Corporate Controller | VP | Finance | |
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Manager of Budget & Corporate Finance | Manager | Finance | |
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Vice President of Information Technology | VP | IT | |
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SR IT Project Manager | Manager | IT | |
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Vice President of Finance and FP&A | VP | Finance | |
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Senior Director Business Systems | Director | IT | |
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Director, Controller NC | Director | Finance | |
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Carrier Expense Administrator | Manager | Finance | |
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Procurement Manager | Manager | Procurement | |
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Apps Being Evaluated by Lumos Networks Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Lumos Networks IT executives and key decision makers. This section highlights Lumos Networks's latest recorded technology evaluations, including Jack Henry Banking SilverLake for Core Banking on 2024-07-06. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Lumos Networks digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2024-07-06 | Lumos Networks | Evaluated | Jack Henry & Associates | Jack Henry Banking SilverLake | Core Banking | ERP Services and Operations |
FAQ - APPS RUN THE WORLD Lumos Networks Technographics
Lumos Networks is a Retail organization based in United States,
with around 602 employees and annual revenues of $202.0 million.
Lumos Networks operates a diverse technology stack with applications such as
LiveChat, Google Workspace (Formerly Google G-Suite) and Five9 Cloud,
covering areas like Chatbots and Conversational AI, Collaboration and Call Center.
Lumos Networks has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as LiveChat, Inc., Google and Five9.
Lumos Networks recently adopted applications including
Fastly in 2021, Five9 Cloud in 2020 and Cloudflare CDN in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Lumos Networks’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Lumos Networks’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Lumos Networks technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.