Maintenance Assistant
19 Mercer Street, Suite 202,
Toronto, M5V 3C6, ON,
Canada
Toronto, M5V 3C6, ON,
Canada
1 855-884-5619
Media
Maintenance Assistant Technographics
Maintenance Assistant Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Maintenance Assistant and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 40 Maintenance Assistant employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Maintenance Assistant has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2007, Google Workspace (Formerly Google G-Suite) for Collaboration in 2011, Zendesk Service for Customer Support in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Maintenance Assistant is running and its propensity to invest more and deepen its relationship with Oracle , Google , Zendesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Maintenance Assistant revenues, which have grown to $4.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Maintenance Assistant intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Maintenance Assistant Tech Stack and Enterprise Applications
Maintenance Assistant ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP | n/a | 2007 | 2007 |
In 2007, Maintenance Assistant implemented Oracle NetSuite ERP to centralize its finance and billing operations. The deployment focused on ERP Financial capabilities, configuring Oracle NetSuite ERP as a cloud based system of record for general ledger, accounts receivable, accounts payable, billing, fixed asset tracking and financial reporting. Configuration work emphasized chart of accounts standardization, period close workflows and role based access controls to reflect segregation of duties appropriate for a 40 person media firm.
Deployment covered corporate finance and operational billing within the companys Canadian operations, bringing invoicing and revenue processes into a unified financial platform. Integrations were addressed at the application layer using Oracle NetSuite ERP native integration and API capabilities to exchange transactional data with existing operational tools, and governance was organized around standardized month end procedures and centralized user provisioning. The implementation positioned Oracle NetSuite ERP to serve as the primary financial backbone for accounting and billing in Maintenance Assistant.
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Maintenance Assistant Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2011 | 2011 |
In 2011, Maintenance Assistant deployed Google Workspace (Formerly Google G-Suite) for Collaboration. The cloud-native Google Workspace implementation was provisioned to support core office workflows for the Canada-based media company with approximately 40 employees and $4,000,000 in revenue, indicating organization-wide adoption across editorial, marketing, and administrative functions.
The deployment centers on Google Workspace capabilities including Gmail for corporate email, Google Drive for cloud storage and file sharing, Google Docs, Sheets and Slides for simultaneous document collaboration, Google Calendar for scheduling, and Google Meet for virtual meetings. The implementation includes use of the Google Admin console for user provisioning, access control and basic device policy configuration, aligning with standard Collaboration category administration and identity workflows.
Evidence of Google Workspace (Formerly Google G-Suite) appears on the company website, reflecting its role in corporate communications and public contact points. Governance is organized through centralized admin controls and role-based access to support collaboration across business functions, while operational scope emphasizes cloud-hosted productivity, document versioning and real-time collaboration for small team media operations.
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Maintenance Assistant CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Service | Customer Support | CRM | n/a | 2014 | 2014 |
In 2014, Maintenance Assistant implemented Zendesk Service as its Customer Support platform and embedded Zendesk Service on its public website to capture incoming customer inquiries. The deployment is web-centric, routing website-submitted requests into a centralized ticketing queue for the support team at the Canada-based media company Maintenance Assistant.
Configuration centered on core Customer Support capabilities, including ticket management, a web support widget, email channel capture, agent workspaces, canned responses and macros, and automated triggers for basic workflow orchestration. The implementation included a searchable knowledge base for self-service and built-in reporting and views to prioritize incoming issues and manage agent workload.
Operational coverage focused on customer-facing support and operations teams, with the website integration providing the primary intake channel for customers. The Zendesk Service deployment standardized request intake into a single system of record for support, consolidating web-originated tickets and email inquiries into the platform.
Governance and process adjustments emphasized agent onboarding, role-based access within Zendesk Service, and the establishment of routing rules and SLA awareness through ticket views and automation. Administrative controls were configured to manage ticket ownership and escalation workflows while maintaining a compact operational footprint appropriate for a 40-person media firm.
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Maintenance Assistant IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Maintenance Assistant
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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CEO | CXO | Finance | |
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Chief Operating Officer | CXO | Finance | |
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CTO, Co-founder | CXO | Finance | |
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Apps Being Evaluated by Maintenance Assistant Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Maintenance Assistant IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Maintenance Assistant digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Maintenance Assistant Technographics
Maintenance Assistant is a Media organization based in Canada,
with around 40 employees and annual revenues of $4.0 million.
Maintenance Assistant operates a diverse technology stack with applications such as
Oracle NetSuite ERP, Google Workspace (Formerly Google G-Suite) and Zendesk Service,
covering areas like ERP Financial, Collaboration and Customer Support.
Maintenance Assistant has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Google and Zendesk.
Maintenance Assistant recently adopted applications including
Amazon CloudFront in 2019, Zendesk Service in 2014 and Amazon EC2 in 2014,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Maintenance Assistant’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Maintenance Assistant’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Maintenance Assistant technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.