Dubai, x,
United Arab Emirates
Mashreq Bank Technographics
Mashreq Bank Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Mashreq Bank and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 5400 Mashreq Bank employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Mashreq Bank has purchased the following applications: Oracle Cloud ERP for ERP Financial in 2020, NewgenONE BPM for Business Process Management in 2007, Cisco Webex Meetings for Audio Video and Web Conferencing in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Mashreq Bank is running and its propensity to invest more and deepen its relationship with Oracle , TSYS , Newgen or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Mashreq Bank revenues, which have grown to $1.01 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Mashreq Bank intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Mashreq Bank Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Oracle E-Business Suite | Oracle Cloud ERP | ERP Financial | ERP Financial Management | n/a | 2020 | 2021 |
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Payment Processing | ERP Financial Management |
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2018 | 2018 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Newgen | Legacy | NewgenONE BPM | Business Process Management | ERP Services and Operations | n/a | 2007 | 2008 |
In 2007, Mashreq Bank implemented NewgenONE BPM to introduce cheque imaging, cheque truncation and enterprise document management capabilities across its United Arab Emirates operations. The deployment targeted payments processing and clearing operations and maps to the Business Process Management category.
The implementation leveraged NewgenONE BPM alongside Newgen DMS, OmniFlow and OmniDocs class capabilities to capture, index and store cheque images, and to orchestrate truncation and document lifecycle workflows. NewgenONE BPM was configured to support imaging workflows, indexing and retention policies that enable centralized archival and searchable retrieval of cheque images, consistent with Newgen materials that cite Mashreq as a customer for cheque truncation and ECM solutions.
Operational scope focused on cheque clearing operations and records management within Mashreq Bank in the UAE, affecting operations and documentation teams responsible for payments processing and archival. The platform standardized electronic cheque image handling and centralized access to archived documents to streamline retrieval and support clearing workflows.
Governance and process restructuring emphasized standardizing image capture and truncation procedures, enforcing retention controls through NewgenONE BPM and formalizing workflow ownership within operations and records functions. The initiative aimed specifically to shorten clearing cycles and improve retrieval and archival of cheque images.
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Card Personalization | ERP Services and Operations |
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2019 | 2019 |
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Debt Collection and Recovery | ERP Services and Operations |
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2020 | 2021 |
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Digital Banking | ERP Services and Operations |
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2023 | 2024 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2023 | 2023 |
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Collaboration | Collaboration |
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2016 | 2016 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Document Management | Content Management |
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2018 | 2019 |
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Web Content Management | Content Management |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2018 | 2018 |
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Investment Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Asset and Wealth Management | Investment Management |
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2020 | 2021 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Treasury Management | TRM |
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2023 | 2024 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Robotic Process Automation | PaaS |
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2023 | 2023 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Servers, Storage and Networking | IaaS |
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2007 | 2008 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2023 | 2023 |
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IT Decision Makers and Key Stakeholders at Mashreq Bank
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Mashreq Bank Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||