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Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Matthews International Tech Stack and Enterprise Applications

Matthews International ERP
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
SAP Legacy SAP ERP ECC 6.0 ERP Financial ERP n/a 2015 2015
In 2015, Matthews International implemented SAP ERP ECC 6.0 to establish a centralized ERP Financial foundation across MATW Corporate and Matthews International, Costa Rica S.R.L. SAP ERP ECC 6.0 was configured to support core financial workflows and to serve as the primary system for corporate finance and operations reporting within the MATW Corporate line of business. The implementation emphasized ERP Financial modules including core general ledger, accounts payable, accounts receivable, asset accounting, and financial close and reporting capabilities, with configuration and prototyping led by the internal Lead Analyst – SAP Business Systems. Design activities included complex business process redesign, functional specification development, configuration, unit and integration testing, and staged cutover planning consistent with enterprise change controls. Workstreams reflected alignment and interoperability planning with SAP BW/BObj for reporting, SAP BPC for planning and consolidation, SAP Process Orchestration for workflow and interface orchestration, SuccessFactors for HR-related data flows, and Concur for travel and expense processes. These integrations were treated as coordinated interfaces to maintain transactional integrity and to synchronize master data across finance and adjacent functions. Governance was formalized through IT Applications change management processes, with tracking and confirmation of landscape changes and review by the SAP Enterprise Architect and SAP Basis stakeholders. The Lead Analyst role provided liaison services between business owners and IT, led design sessions, authored specifications and system models, and coached local and distributed teams to operationalize the SAP ERP ECC 6.0 deployment.
Matthews International HCM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
SAP Legacy SAP SuccessFactors Recruiting Marketing Candidate Relationship Management HCM n/a 2015 2015
In 2015, Matthews International implemented SAP SuccessFactors Recruiting Marketing for Candidate Relationship Management to centralize talent attraction and candidate engagement across its HR organization. The deployment established a dedicated recruiting marketing layer within the SuccessFactors suite to support enterprise recruiting workflows and to align sourcing activities with global HR teams. The implementation covered core modules including recruiting, recruiting marketing, onboarding, and position management, with ongoing configuration and functionality updates to refine talent pools and candidate nurturing. SAP SuccessFactors Recruiting Marketing was configured to link job requisitions to position records and to orchestrate candidate engagement campaigns and onboarding tasking, consistent with Candidate Relationship Management functional patterns. Operational ownership included centralized HRIS support and talent acquisition teams, with a named Sr. HRIS Analyst providing system administration from 2019 to 2024. That HRIS support role conducted training for recruiters and hiring managers, delivered customer support to hiring managers to align hiring needs to business units, and maintained the SuccessFactors configuration for Recruiting, Recruiting Marketing, Onboarding and Position Management. Governance and reporting were formalized through weekly Talent Acquisition dashboards and monthly reports to the VP of Human Resources and the Executive Leadership Team. The program tracked key performance indicators including time to fill, open positions, and hires, and incorporated those KPIs into team goals while maintaining incident resolution processes to sustain recruiting performance.
Core HR HCM 2015 2015
Learning and Development HCM 2015 2015
Onboarding HCM 2015 2015
Payroll HCM 2013 2013
Payroll HCM 2015 2015
Performance and Goal Management HCM 2015 2015
Recruiting, Applicant Tracking System HCM 2015 2015
Succession and Leadership Planning HCM 2015 2015
Talent Management HCM 2015 2015
Time and Attendance HCM 2015 2015
Workforce Management HCM 2008 2008
Matthews International Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft 365 Collaboration Collaboration n/a 2017 2017
In 2017, Matthews International implemented Microsoft 365 as its Collaboration platform. The Microsoft 365 deployment was used to support enterprise collaboration and productivity across Matthews International's United States operations and a workforce of approximately 12,000 employees, and Microsoft 365 is used on their website. The configuration emphasizes core Microsoft 365 workloads such as Exchange Online for corporate email, SharePoint Online for intranets and document management, Microsoft Teams for meetings and chat, and OneDrive for personal file synchronization, reflecting typical Collaboration category capabilities. Operational governance centers on a centralized tenant model with identity and access management, conditional access and compliance policy enforcement, and standardized user provisioning to span corporate and manufacturing business functions. The implementation impacts communications, document management and collaboration workflows across IT operations, human resources, sales and operations.
Matthews International CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Customer Experience CRM 2018 2018
Customer Support CRM 2018 2018
Marketing Automation CRM 2017 2017
Marketing Automation CRM 2017 2017
Marketing Automation CRM 2018 2018
Sales Automation, CRM, Sales Engagement CRM 2021 2021
Matthews International PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Transactional Email PaaS 2017 2017
Matthews International IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2020 2020
Application Hosting and Computing Services IaaS 2021 2021
Application Hosting and Computing Services IaaS 2016 2016
Application Hosting and Computing Services IaaS 2021 2021
Content Delivery Network IaaS 2019 2019
Content Delivery Network IaaS 2019 2019
Content Delivery Network IaaS 2020 2020
Content Delivery Network IaaS 2021 2021

IT Decision Makers and Key Stakeholders at Matthews International

First Name Last Name Title Function Department Email Phone
Senior Human Resource Business Partner Manager HR
Head of IT and CIO Director IT
Global Human Resources Manager Manager HR
SVP HR VP HR
CFO CXO Finance
SVP Operation VP Operations
Head of Customer Solutions Director Customer Service
Director, Change Management Director Finance
Senior Vice President, HR VP HR
Director HR Director HR
Senior Director - Global HR Operations Director HR
HRIS Analyst Manager HR
Payroll Manager Manager HR
Director of HR Director HR

Apps Being Evaluated by Matthews International Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Matthews International IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Matthews International digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Matthews International Technographics
Matthews International is a Manufacturing organization based in United States, with around 12000 employees and annual revenues of $1.83 billion.
Matthews International operates a diverse technology stack with applications such as SAP ERP ECC 6.0, SAP SuccessFactors Recruiting Marketing and Microsoft 365, covering areas like ERP Financial, Candidate Relationship Management and Collaboration.
Matthews International has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as SAP and Microsoft.
Matthews International recently adopted applications including Salesforce Sales Cloud in 2021, Lumen Cloud (ex CenturyLink) in 2021 and Amazon EC2 in 2021, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Matthews International’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates Matthews International’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
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