Mattressman
Old Stoke Rd, Arminghall,
Norwich, NR14 8SQ,
United Kingdom
Norwich, NR14 8SQ,
United Kingdom
443335775773
Retail
Mattressman Technographics
Mattressman Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Mattressman and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 107 Mattressman employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Mattressman has purchased the following applications: Sage 200 for ERP Financial in 2016, LiveChat for Chatbots and Conversational AI in 2021, Google Workspace (Formerly Google G-Suite) for Collaboration in 2012 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Mattressman is running and its propensity to invest more and deepen its relationship with Sage , Klarna , LiveChat, Inc. or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Mattressman revenues, which have grown to $19.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Mattressman intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Mattressman Tech Stack and Enterprise Applications
Mattressman ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sage | Legacy | Sage 200 | ERP Financial | ERP | n/a | 2016 | 2016 |
In 2016, Mattressman implemented Sage 200 to manage core financial operations across its retail estate and Norwich office. The deployment positioned the Sage 200 application as the primary ERP Financial system for the company, centralizing accounting workflows that support finance, credit control, and retail store accounting functions.
The configuration focused on finance modules and operational controls common to ERP Financial deployments, including sales ledger, purchase ledger, accounts payable and receivable processes, reconciliation, monthly management accounts preparation, expense claim processing, and data entry controls. Day to day activities recorded and managed in Sage 200 included reconciliation of all retail store accounts, processing supplier invoices and credit notes, monitoring customer accounts for non-payment and delayed payment, assisting external auditors with queries, and supporting the office accountant with accounting queries.
Governance and process changes around the implementation emphasized staff training and workflow ownership, with responsibilities such as training new staff and organising internal activities tied into the system rollout. Operational controls extended to fraud screening and security checking of online transactions to protect against chargebacks, credit control workflows, and routine management of supplier and freight carrier transactions, aligning Mattressman finance operations with the Sage 200 ERP Financial environment.
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Payment Processing | ERP |
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2021 | 2021 |
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Mattressman AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021 Mattressman deployed LiveChat on its website to provide real-time conversational support. LiveChat is a Chatbots and Conversational AI application embedded on Mattressman's UK ecommerce storefront to surface live messaging to shoppers and customer service agents.
Configuration emphasized the LiveChat web chat widget, proactive chat invitations, quick replies and canned responses, routing to agent queues, session transcripts and offline messaging. The implementation leveraged Chatbots and Conversational AI capabilities for visitor context capture, scripted workflows and template responses to standardize handling of common support and sales inquiries.
Operational coverage is focused on the Mattressman website and supports online customer service and ecommerce sales assist functions, with agents using the LiveChat console to accept sessions and review transcript history. Deployment architecture centered on a vendor delivered web widget and cloud hosted administration for agent management rather than on-premise infrastructure.
Governance established chat queue ownership within customer service, escalation workflows and standard response templates to align conversational handling with merchandising and support processes. The relationship is Mattressman, LiveChat, Chatbots and Conversational AI, supporting customer service and ecommerce business functions.
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Mattressman Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2012 | 2012 |
In 2012, Mattressman implemented Google Workspace (Formerly Google G-Suite) as its Collaboration platform. Google Workspace (Formerly Google G-Suite) is referenced in the Mattressman website source, indicating the retailer leverages Google Workspace for corporate email and collaboration functions tied into its web presence. The implementation positions Google Workspace as the company wide Collaboration hub for staff communications and content sharing.
Deployment follows a cloud native SaaS architecture using Google’s centralized admin console, with domain management and user provisioning configured for Mattressman employees. Functional modules in use are aligned with standard Collaboration capabilities, including Gmail, Google Drive, Google Calendar, Google Docs, and Google Meet, alongside administrative controls for account and group management. Operational coverage spans corporate teams and retail facing staff in the United Kingdom, supporting email, schedule coordination, document collaboration, and remote meetings. Governance relies on the Google Workspace admin console with group and role based access controls and policy configurations to manage accounts and corporate content workflows.
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Mattressman CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Mattressman IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Mattressman
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Mattressman Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Mattressman IT executives and key decision makers. This section highlights Mattressman's latest recorded technology evaluations, including Cisco Webex Meetings for Audio Video and Web Conferencing on 2026-04-15. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Mattressman digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-04-15 | Mattressman | Evaluated | Cisco Systems | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration |
FAQ - APPS RUN THE WORLD Mattressman Technographics
Mattressman is a Retail organization based in United Kingdom,
with around 107 employees and annual revenues of $19.0 million.
Mattressman operates a diverse technology stack with applications such as
Sage 200, LiveChat and Google Workspace (Formerly Google G-Suite),
covering areas like ERP Financial, Chatbots and Conversational AI and Collaboration.
Mattressman has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Sage, LiveChat, Inc. and Google.
Mattressman recently adopted applications including
Microsoft Clarity in 2022, Klarna Payments in 2021 and LiveChat in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Mattressman’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Mattressman’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Mattressman technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.