Oeiras, 2740-244,
Portugal
McDonald's Portugal Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by McDonald's Portugal and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 6000 McDonald's Portugal employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that McDonald's Portugal has purchased the following applications: Zone Soft BMS for Business Process Management in 2019, Workplace by Facebook for Collaboration in 2021, Zone Soft Comproo for Order Management in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems McDonald's Portugal is running and its propensity to invest more and deepen its relationship with Zone Soft , Facebook , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing McDonald's Portugal revenues, which have grown to $650.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for McDonald's Portugal intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zone Soft | Legacy | Zone Soft BMS | Business Process Management | ERP Services and Operations | n/a | 2019 | 2019 |
In 2019, McDonald's Portugal implemented Zone Soft BMS in the Business Process Management category to centralize point-of-sale and backoffice operations for its restaurant network in Portugal. Zone Soft was engaged to provide point-of-sale and centralized backoffice management for restaurant operations, addressing transactional processing, reporting, and payments flows.
The implementation centered on point-of-sale functionality integrated with a centralized ZS BMS backoffice module, the latter inferred from vendor materials that list McDonald’s as a Zone Soft customer rather than from a published standalone case study. Functional capabilities included real-time sales reporting, payments integration and operational control, with configuration focused on transaction capture, aggregated reporting feeds and backoffice administrative controls.
Architecture established a centralized backoffice tier that aggregates POS data from restaurants across Portugal to enable consolidated reporting and operational orchestration, while POS endpoints remained at individual restaurant sites. The deployment impacted restaurant operations, finance and payments processing workflows, and introduced standardization of reporting and reconciliation processes across sites.
Governance centered on centralized operational control and backoffice administration provided by Zone Soft BMS, with Zone Soft engaged as the vendor to supply the solution. Reported outcomes include improved real-time sales reporting, payments integration and operational control as stated by vendor materials.
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Workplace by Facebook | Collaboration | Collaboration | n/a | 2021 | 2021 |
|
SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zone Soft | Legacy | Zone Soft Comproo | Order Management | SCM | n/a | 2019 | 2019 |
In 2019, McDonald's Portugal deployed Zone Soft Comproo for Order Management to handle POS-driven order management and supplier ordering workflows. The deployment focused on restaurant order management across McDonald's Portugal restaurants and was designed to centralize purchasing flows while aiming to improve kitchen throughput and order accuracy across sites.
Zone Soft Comproo and POS modules were configured to capture point of sale transactions, aggregate demand signals, and generate centralized purchasing requisitions through the Comproo central purchasing capability. Functional modules implemented included POS transaction capture, demand aggregation, central purchase order orchestration, and supplier ordering workflow management, reflecting typical Order Management application capabilities.
Integrations were organized around synchronizing restaurant POS data with the Zone Soft Comproo central purchasing layer, enabling automated supplier order creation and status feedback to restaurants. Operational coverage targeted kitchen and store operations and procurement teams across the Portugal restaurant estate, aligning front of house sales events with back of house replenishment.
Governance changes established centralized procurement workflows and purchase approval sequencing to align supplier ordering with aggregated restaurant demand, and rollout sequencing was oriented around restaurant order management processes. The implementation positioned Zone Soft Comproo as the coordinating application for POS-driven ordering and supplier workflows with the stated aim of improving kitchen throughput and order accuracy.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Tag Management | CRM |
|
2018 | 2018 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Governance, Risk and Compliance | TRM |
|
2021 | 2021 |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2020 | 2020 |
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