MedCare MSO
150 Washington Ave Suite 201,
Santa Fe, 87501, NM,
United States
Santa Fe, 87501, NM,
United States
1 800-640-6409
Professional Services
MedCare MSO Technographics
MedCare MSO Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by MedCare MSO and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 500 MedCare MSO employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that MedCare MSO has purchased the following applications: Ruby Live Chat for Chatbots and Conversational AI in 2017, Microsoft 365 for Collaboration in 2021, ZoomInfo Chorus for Marketing Analytics in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems MedCare MSO is running and its propensity to invest more and deepen its relationship with Ruby , JivoChat , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing MedCare MSO revenues, which have grown to $100.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for MedCare MSO intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
MedCare MSO Tech Stack and Enterprise Applications
MedCare MSO AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Ruby | Legacy | Ruby Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017, MedCare MSO implemented Ruby Live Chat on their website. Ruby Live Chat is deployed as the company's Chatbots and Conversational AI solution for customer facing engagement and live support.
The deployment uses an embedded Ruby Live Chat widget and the vendor admin console to deliver live chat sessions, an agent console, canned responses, transcript capture, and scripted conversational flows. Configuration aligns with common Chatbots and Conversational AI functional modules such as session routing, presence management, and message templating to standardize responses. The implementation follows a hosted, web based model with configuration and agent management performed through the application interface.
Operational scope is concentrated on the public website and digital visitor touchpoints, with MedCare MSO service teams operating the Ruby Live Chat console to manage concurrent sessions and retain chat histories. The deployment supports front line customer engagement workflows including real time inquiry handling and lead capture at the point of web contact.
Governance is administered through the Ruby Live Chat settings for agent provisioning, chat routing rules, and transcript retention. Process changes focus on standardizing agent workflows, scripted handoffs within the chat experience, and administrative oversight of staffing and availability.
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Chatbots and Conversational AI | AI-Powered Application |
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2021 | 2021 |
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MedCare MSO Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2021 | 2021 |
In 2021 MedCare MSO implemented Microsoft 365 as its Collaboration platform. The deployment is organization wide for the 500 employee professional services firm headquartered in the United States, and Microsoft 365 usage is surfaced on the company website.
The implementation leverages core Microsoft 365 Collaboration capabilities including Exchange Online for corporate email, Microsoft Teams for synchronous collaboration and meetings, SharePoint for intranet and team sites, and OneDrive for user file storage and versioned document sharing. Configuration emphasis is on centralized document management, team channel structures for client service teams, calendaring and presence for scheduling, and standard productivity applications for employee workflows.
Operational governance is organized through a centralized Microsoft 365 tenant model with role based access controls and policy driven document governance to align with professional services controls. The rollout targeted key business functions including IT administration, client service delivery teams, HR for internal communications, and finance for shared calendars and document approvals, with tenant level settings enforcing retention and sharing policies.
Adoption practices described on the public site indicate an enterprise posture toward managed collaboration, with tenant visibility on the corporate web presence. Microsoft 365 is used as the primary Collaboration application supporting internal communication, file collaboration and meeting orchestration across MedCare MSO.
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Collaboration | Collaboration |
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2022 | 2022 |
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MedCare MSO CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoominfo | Legacy | ZoomInfo Chorus | Marketing Analytics | CRM | n/a | 2021 | 2021 |
In 2021, MedCare MSO implemented ZoomInfo Chorus as a Marketing Analytics solution and instrumented ZoomInfo Chorus on its website. The deployment captures conversational and engagement signals from web-driven meetings and demo requests, supporting marketing and sales enablement functions. MedCare MSO uses ZoomInfo Chorus to associate website interaction patterns with conversational analytics for demand generation and pipeline development.
Configuration emphasized conversation capture, automated transcription, keyword and topic extraction, and engagement scoring consistent with Marketing Analytics capabilities. The implementation used a site-level embed and centralized ingestion to consolidate transcripts and conversation records, with configurable tagging to align transcripts to campaign and lead constructs. Searchable transcript libraries and analytics views were provisioned to support marketing operations and content teams in message and campaign refinement.
Operational ownership is assigned to marketing operations and revenue teams, with user access controls and transcript governance configured to meet internal data handling expectations. Rollout focused on web channels and teams responsible for lead nurture and sales enablement across the United States. Integrations and workflow design were organized around marketing processes and contact engagement flows so conversational signals could be consumed by campaign execution and outreach sequencing.
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MedCare MSO IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at MedCare MSO
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by MedCare MSO Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from MedCare MSO IT executives and key decision makers. This section highlights MedCare MSO's latest recorded technology evaluations, including CoinPayments for Payment Processing on 2026-02-24, Bonusly for Employee Recognition and Rewards Management on 2026-02-16, and Global Reward Solutions Reward Cloud for Employee Recognition and Rewards Management on 2026-02-02. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the MedCare MSO digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-02-24 | MedCare MSO | Evaluated | CoinPayments | CoinPayments | Payment Processing | ERP |
| 2026-02-16 | MedCare MSO | Evaluated | Bonusly | Bonusly | Employee Recognition and Rewards Management | HCM |
| 2026-02-02 | MedCare MSO | Evaluated | Global Reward Solutions | Global Reward Solutions Reward Cloud | Employee Recognition and Rewards Management | HCM |
FAQ - APPS RUN THE WORLD MedCare MSO Technographics
MedCare MSO is a Professional Services organization based in United States,
with around 500 employees and annual revenues of $100.0 million.
MedCare MSO operates a diverse technology stack with applications such as
Ruby Live Chat, Microsoft 365 and ZoomInfo Chorus,
covering areas like Chatbots and Conversational AI, Collaboration and Marketing Analytics.
MedCare MSO has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Ruby, Microsoft and Zoominfo.
MedCare MSO recently adopted applications including
Slack Connect in 2022, GoDaddy in 2022 and JivoChat in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of MedCare MSO’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates MedCare MSO’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete MedCare MSO technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.