Metro
11011 Maurice-Duplessis Boulevard,
Montreal, H1C 1V6, QC,
Canada
Montreal, H1C 1V6, QC,
Canada
1 514-643-1000
Retail
Metro Technographics
Metro Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Metro and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 97870 Metro employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Metro has purchased the following applications: SAP Forecasting and Replenishment for Advanced Planning and Scheduling in 2020, Snitch AI for AI Model Deployment and Monitoring in 2023, Microsoft BI (SSRS, SSAS, SSIS, SQL Server Reporting) for Analytics and BI in 2012 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Metro is running and its propensity to invest more and deepen its relationship with SAP , Snitch AI , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Metro revenues, which have grown to $15.36 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Metro intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Metro Data, Technology Stack, and Enterprise Applications
SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Forecasting and Replenishment | Advanced Planning and Scheduling | SCM | n/a | 2020 | 2020 | In 2020 Metro implemented SAP Forecasting and Replenishment to centralize demand planning and replenishment workflows across its Procurement organization. The initiative is categorized under Advanced Planning and Scheduling and is positioned to assure store in-stock levels, minimize waste, and provide production requirements to plant operations. Metro configured SAP Forecasting and Replenishment around core replenishment capabilities, maintaining ordering criteria such as consumption parameters, MRP profiles, and forecasting profiles within the SAP Replenishment module. The application is used to prepare purchase orders, generate replenishment department reports, and apply consumption based planning to support inventory turns, service level management, and product freshness requirements. Operational coverage includes Replenishment Analysts based in Toronto, Inventory Managers, the merchandising team, and store contacts, with daily fulfillment of store requirements and vendor communications documented as part of the process. Metro integrates SAP Forecasting and Replenishment with EXE and BW systems to analyze sales trends, promotions, inventory and purchasing data, feeding planning inputs and reporting back into the replenishment workflows. Governance and workflow changes are reflected in role level responsibilities, including maintaining SAP ordering criteria, completing replenishment reporting, liaising with stores and vendors, and coordinating contingency deliveries when necessary. Replenishment Analysts provide results to and receive direction from the Manager of Category Replenishment and the Director, embedding just in time inventory practices and cross functional coordination into procurement operations. | |
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Transportation Management | SCM |
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2018 | 2018 |
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Warehouse Management | SCM |
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2016 | 2016 |
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AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Snitch AI | Legacy | Snitch AI | AI Model Deployment and Monitoring | AI Development | n/a | 2023 | 2023 | In 2023 Metro deployed Snitch AI as part of an AI Model Deployment and Monitoring capability to validate and monitor production demand-forecasting and workforce decision models that support Canadian retail inventory and operations. Moov AI developed the underlying demand-forecasting and workforce decision tools and leveraged Snitch AI for model validation and continuous observability of those production models. Snitch AI was used to instrument model outputs and establish performance baselines for operational consumption. Deployment focused on functional modules aligned to model validation, performance monitoring, concept drift detection, and alerting, with dashboards and observability feeds directed at inventory planning and labour scheduling stakeholders. The implementation covered Canadian retail inventory and operations teams, embedding model monitoring into operational workflows so forecasts and workforce recommendations could be surfaced for daily decision making. Moov AI reports outcomes that include improved inventory management, reduced waste potential, and improved labour planning. |
Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft BI (SSRS, SSAS, SSIS, SQL Server Reporting) | Analytics and BI | Analytics and BI | n/a | 2012 | 2018 |
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2013 | 2014 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Application Performance Management | ITSM |
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2021 | 2021 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2015 | 2015 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Core HR | HCM |
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2014 | 2015 |
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Time and Attendance | HCM |
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2015 | 2015 |
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Workforce Management | HCM |
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2016 | 2017 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Loyalty, Trade Promotion Management | CRM |
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2015 | 2016 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Digital Advertising Platform | CRM |
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2023 | 2023 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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eCommerce | eCommerce |
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2016 | 2017 |
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ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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ERP Financial | ERP Financial Management |
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2011 | 2012 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Insurance Claims Management | ERP Services and Operations |
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2013 | 2013 |
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Retail Management | ERP Services and Operations |
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2007 | 2007 |
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Retail Management | ERP Services and Operations |
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2014 | 2014 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Operating System (OS) | PaaS |
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2011 | 2012 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2017 | 2017 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Treasury Management | TRM |
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2009 | 2009 |
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IT Decision Makers and Key Stakeholders at Metro
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Metro Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Metro Technographics
Metro is a Retail organization based in Canada,
with around 97870 employees and annual revenues of $15.36 billion.
Metro operates a diverse technology stack with applications such as
SAP Forecasting and Replenishment, Snitch AI and Microsoft BI (SSRS, SSAS, SSIS, SQL Server Reporting),
covering areas like Advanced Planning and Scheduling, AI Model Deployment and Monitoring and Analytics and BI.
Metro has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Snitch AI and Microsoft.
Metro recently adopted applications including
Snitch AI in 2023, Criteo Commerce Media Platform in 2023 and Cloudflare CDN in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Metro’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Metro’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Metro technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.