Metro
11011 Maurice-Duplessis Boulevard,
Montreal, H1C 1V6, QC,
Canada
Montreal, H1C 1V6, QC,
Canada
1 514-643-1000
Retail
Metro Technographics
Metro Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Metro and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 97870 Metro employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Metro has purchased the following applications: SAP ERP ECC 6.0 for ERP Financial in 2011, SAP HCM (HR) for Core HR in 2014, ClearRisk for Insurance Claims Management in 2013 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Metro is running and its propensity to invest more and deepen its relationship with SAP , UKG , ClearRisk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Metro revenues, which have grown to $15.36 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Metro intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Metro Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP ERP ECC 6.0 | ERP Financial | ERP Financial Management | n/a | 2011 | 2012 |
In 2011, Metro implemented SAP ERP ECC 6.0 as its core ERP Financial application. The deployment centralized financial accounting and controlling capabilities across corporate finance and store-level reporting, aligning SAP ERP ECC 6.0 with Metro's retail operational needs. The environment was instrumented to support high-volume inventory and transaction tasks common to a national grocery retailer.
Configuration emphasized SAP Financial Accounting and Controlling modules, including general ledger, accounts payable, accounts receivable, and financial reporting, with tailored margin matching and transaction reconciliation workflows to support inventory and pricing integrity. Margin matching processes referenced in operational notes were operationalized through SAP data structures and exported datasets for advanced analysis. Finance and analytics teams routinely used Excel techniques such as VLOOKUP and array formulas to structure, manipulate, and validate large extracts for reporting and audit purposes.
SAP ERP ECC 6.0 was integrated with IBM iSeries AS400 systems to synchronize store transactions and inventory records, supporting interactions with over 100 retail locations. Integration enabled structured data exchange and reconciliation between store systems and central finance, while operational issue resolution relied on coordinated channels including email and conference calls. The technical architecture emphasized interoperability between SAP and store-level platforms to maintain transactional accuracy and support daily settlement workflows.
Governance centered on finance and accounting ownership of master data, reconciliation workflows, and escalation procedures, with cross-functional processes established to address high-priority operational bottlenecks. The implementation contributed to streamlined financial and operational processes that enhanced operational efficiency and business integrity, and cross-functional response protocols supported business continuity during events such as the LCBO strike. Ongoing operations combined SAP ERP ECC 6.0, IBM iSeries connectivity, and spreadsheet-driven analysis to sustain financial control and margin matching governance.
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP HCM (HR) | Core HR | HCM | n/a | 2014 | 2015 |
In 2014 Metro implemented SAP HCM (HR) across its franchised grocery stores in Quebec and initiated configuration and rollout activities extending into Ontario. The deployment positioned SAP HCM (HR) as the Core HR system supporting centralized HR administration for store-level and corporate HR teams.
Configuration work emphasized Time, Payroll, Personnel Administration and Remuneration. Specific configuration tasks included SAP HR time setup of banks, schedules, calendars and time indicators, and SAP HR compensation configuration for pay scales, salary progression and salary increases. The project included development workshops, unit testing and user training led by internal SAP HR and Kronos Timekeeper configuration specialists.
Integrations were implemented with Kronos Timekeeping for time capture and accruals across more than 400 franchised stores, and with Concur for expense flows into the SAP HR module. The Kronos Timekeeping work covered complex conditions spanning more than 200 collective agreements, with configuration, unit and integrated tests and post-project support. User training and go-live support addressed both store-level managers and HR payroll teams.
Program governance incorporated annual SAP support pack implementations with recurring unit and integrated testing and collective agreement analysis to maintain payroll and timekeeping compliance. Operational coverage included HR, payroll and store operations across Quebec and Ontario, with ongoing post-project support and configuration stewardship.
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Time and Attendance | HCM |
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2015 | 2015 |
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Workforce Management | HCM |
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2016 | 2017 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ClearRisk | Legacy | ClearRisk | Insurance Claims Management | ERP Services and Operations | n/a | 2013 | 2013 |
In 2013, Metro centralized claims and risk reporting with ClearRisk as its Insurance Claims Management solution across Canadian retail operations. ClearRisk was provisioned to deliver claims management and reporting modules and risk analytics to consolidate incident intake, case tracking, and standardized reporting.
The deployment established a single instance servicing store networks and corporate risk teams across Canada, configuring functional modules for claims management, structured reporting, and risk analytics to support claims intake, adjudication workflows, and aggregated risk dashboards. Implementation emphasized centralized data capture, standardized reporting formats, and incident lifecycle management to align loss prevention and claims administration processes.
Governance changes created centralized reporting ownership with standardized workflows for case escalation and audit trails to improve accountability across departments. Metro reported over $1,000,000 in potential new claims avoided and a dramatic reduction in reporting time following the ClearRisk Insurance Claims Management deployment.
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Retail Management | ERP Services and Operations |
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2007 | 2007 |
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Retail Management | ERP Services and Operations |
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2014 | 2014 |
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AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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AI Model Deployment and Monitoring | AI Development |
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2023 | 2023 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Analytics and BI | Analytics and BI |
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2012 | 2018 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2015 | 2015 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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eCommerce | eCommerce |
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2016 | 2017 |
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Advanced Planning and Scheduling | SCM |
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2020 | 2020 |
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Transportation Management | SCM |
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2018 | 2018 |
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Warehouse Management | SCM |
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2016 | 2016 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Loyalty, Trade Promotion Management | CRM |
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2015 | 2016 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Digital Advertising Platform | CRM |
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2023 | 2023 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2021 | 2021 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Treasury Management | TRM |
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2009 | 2009 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Operating System (OS) | PaaS |
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2011 | 2012 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2013 | 2014 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2017 | 2017 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Metro
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Metro Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Metro IT executives and key decision makers. This section highlights Metro's latest recorded technology evaluations, including Blue Yonder Transportation Management ( ex JDA TMS ) for Transportation Management on 2025-08-22, OneStream XF for EPM on 2025-05-09, and Witron WMS for Warehouse Management on 2024-06-21. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Metro digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Metro Technographics
Metro is a Retail organization based in Canada,
with around 97870 employees and annual revenues of $15.36 billion.
Metro operates a diverse technology stack with applications such as
SAP ERP ECC 6.0, SAP HCM (HR) and ClearRisk,
covering areas like ERP Financial, Core HR and Insurance Claims Management.
Metro has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP and ClearRisk.
Metro recently adopted applications including
Snitch AI in 2023, Criteo Commerce Media Platform in 2023 and Cisco Webex Meetings in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Metro’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Metro’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Metro technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.