Michael Aram India
A-41, Sector -80 Noida Phase Ii,
Noida, 201305,
India
Noida, 201305,
India
91 11 2384 3955
Retail
Michael Aram India Technographics
Michael Aram India Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Michael Aram India and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 200 Michael Aram India employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Michael Aram India has purchased the following applications: Microsoft Dynamics NAV for ERP Financial in 2016, Zendesk Chat for Chatbots and Conversational AI in 2022, Microsoft 365 for Collaboration in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Michael Aram India is running and its propensity to invest more and deepen its relationship with Microsoft , Apple , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Michael Aram India revenues, which have grown to $52.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Michael Aram India intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Michael Aram India Tech Stack and Enterprise Applications
Michael Aram India ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics NAV | ERP Financial | ERP | n/a | 2016 | 2016 |
In 2016 Michael Aram India implemented Microsoft Dynamics NAV as its ERP Financial platform to centralize purchasing, replenishment, shipment tracking and management information reporting. The deployment established Microsoft Dynamics NAV as the transactional backbone for procurement and financial record keeping across the retailer's Noida operations.
Implementation focused on procurement and inventory workflows, with purchase order entry into the Microsoft Dynamics NAV portal, monthly order replenishment planning to reduce stock outs, and shipment information updates for India and non India vendors. Functional capabilities configured include vendor invoice review and matching against actual shipped quantity and unit cost, vendor payment planning coordination with the U.S accounts team, historic costing trend tracking for items and packing materials, and a QA result dashboard for defect analysis and vendor process expertise.
Operational coverage extended across planning and MIS, merchandising, sales and QA teams in Noida while maintaining synchronous communication with the U.S support team and New York stakeholders for ETA and payment follow up. The implementation used the Navision portal for transactional entry and reporting, and the Microsoft Dynamics NAV application provided integrated transactional data used for vendor scorecards and production meeting agendas.
Governance and process changes included a monthly vendor planning cadence, weekly QA planning and backlog reporting to merchants, quarterly vendor scorecard preparation using system data augmented by manual ratings, and production meeting agendas driven by NAV sourced MIS reports. These process instruments positioned Microsoft Dynamics NAV to support procurement to pay workflows, inventory replenishment cycles, QA governance and cross border operational coordination for Michael Aram India.
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Payment Processing | ERP |
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2020 | 2020 |
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Payment Processing | ERP |
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2020 | 2020 |
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Michael Aram India AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2022 | 2022 |
In 2022 Michael Aram India implemented Zendesk Chat on its public website. Zendesk Chat is deployed as the Chatbots and Conversational AI application to provide live web chat and conversational support for online retail customers visiting michaelaram.com/in.
The deployment is delivered as an embedded web chat widget using Zendesk Chat, configured to surface proactive greetings, capture visitor context, and route conversations to an internal agent console. Functional capabilities applied follow Chatbots and Conversational AI patterns, including real time messaging, canned responses for standardized answers, and session transcripts to support customer service workflows.
Operational coverage centers on customer support and online sales teams within Michael Aram India, with agents managing inbound conversations through the Zendesk Chat interface. Governance and workflow adjustments focused on defining chat handling processes, standardizing response templates, and establishing escalation paths from chat to internal teams.
The implementation is scoped to the India e commerce site and instrumented for ongoing conversational support and lead capture on the website. No additional third party integrations were specified beyond embedding Zendesk Chat on the public site.
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Michael Aram India Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2020 | 2020 |
In 2020, Michael Aram India implemented Microsoft 365 in the Collaboration category. The cloud hosted Microsoft 365 deployment serves the 200 employee retail organization in India and is used to support internal communication and content workflows that connect to the company website.
Configuration centers on core Microsoft 365 capabilities such as Exchange Online for corporate email, Microsoft Teams for synchronous communication and meetings, SharePoint Online for content management and intranet functions, OneDrive for individual file synchronization, and Office desktop and web applications for productivity. Tenant level administration is used to provision user accounts, manage licenses, and enforce baseline security and access controls.
Operational coverage includes marketing and e commerce teams that manage product pages and site content, corporate operations including finance and HR for internal workflows, and store operations for coordination across retail sites. Governance uses centralized policy controls for sharing, retention, and multifactor authentication, and rollout was organized through staged user onboarding and role based administration to align site content processes with collaboration tooling.
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Michael Aram India eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2022 | 2022 |
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Product Review Management | eCommerce |
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2021 | 2021 |
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Michael Aram India CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2022 | 2022 |
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Customer Support | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Michael Aram India IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Michael Aram India
| First Name | Last Name | Title | Function | Department | Phone | |
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Apps Being Evaluated by Michael Aram India Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Michael Aram India IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Michael Aram India digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Michael Aram India Technographics
Michael Aram India is a Retail organization based in India,
with around 200 employees and annual revenues of $52.0 million.
Michael Aram India operates a diverse technology stack with applications such as
Microsoft Dynamics NAV, Zendesk Chat and Microsoft 365,
covering areas like ERP Financial, Chatbots and Conversational AI and Collaboration.
Michael Aram India has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft and Zendesk.
Michael Aram India recently adopted applications including
Zendesk Chat in 2022, Shopify in 2022 and Hotjar in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Michael Aram India’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Michael Aram India’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Michael Aram India technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.