Muscat, 100,
Oman
Ministry Of Housing And Urban Planning Oman Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Ministry Of Housing And Urban Planning Oman and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 620 Ministry Of Housing And Urban Planning Oman employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Ministry Of Housing And Urban Planning Oman has purchased the following applications: CueTrack for Customer Support in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Ministry Of Housing And Urban Planning Oman is running and its propensity to invest more and deepen its relationship with Bahwan CyberTek or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Ministry Of Housing And Urban Planning Oman revenues, which have grown to $1.21 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Ministry Of Housing And Urban Planning Oman intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Bahwan CyberTek | Legacy | CueTrack | Customer Support | CRM | Bahwan CyberTek | 2020 | 2020 | In 2020, Ministry Of Housing And Urban Planning Oman deployed CueTrack for Customer Support as part of an integrated e services platform delivered by Bahwan CyberTek. Bahwan CyberTek implemented CueTrack to manage citizen complaints, feedback and service requests within a centralized citizen services CRM for the ministry. The CueTrack implementation emphasized case management and service request workflows, including intake, triage, automated routing to ministry business units, feedback tracking and SLA monitoring. Configuration included role based access, dashboarding for operational teams and standardized service catalogs to support the 83 digitized services exposed through the platform. Operational coverage was national, focused on citizen services and CRM across the Ministry of Housing and Urban Planning in Oman, and the deployment handled more than 180,000 successful transactions. The vendor case study reports the program delivered improved processing times and higher citizen satisfaction while consolidating complaint, feedback and service request handling into CueTrack. Governance work established centralized CRM workflows and escalation paths to align ministry functions with the new e services platform, with Bahwan CyberTek responsible for implementation and platform delivery. The narrative centers on Ministry Of Housing And Urban Planning Oman CueTrack Customer Support integration, extending citizen service management and operational visibility across ministry channels. |
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