Apps Run The World

Mohegan Sun Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Mohegan Sun and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 11000 Mohegan Sun employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Mohegan Sun has purchased the following applications: Symphony Talent X-Cloud for Recruiting,Applicant Tracking System,Candidate Relationship Management in 2018, Resonate Ignite Platform for Data Management Platform in 2018, AuthSMTP for Transactional Email in 2018 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Mohegan Sun is running and its propensity to invest more and deepen its relationship with Symphony Talent , Resonate , AuthSMTP or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Mohegan Sun revenues, which have grown to $1.11 billions in 2019, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Mohegan Sun intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

About the Customer

Mohegan Sun, created in 1996 by the Mohegan Tribe of Connecticut, is one of the world's most incredible destinations with some of New England's finest dining, hotel accommodations, retail shopping, live entertainment, and sporting events. Boasting three world-class casinos, Mohegan Sun is also host to the Kids Quest/Cyber Quest family entertainment facility, a luxurious day spa, convention center and meeting facility, a state-of-the-art Poker Room as well as three major entertainment venues with seating from 350 to 10,000. People from across the globe come to see live concerts with some of today's top headliners, along with major sporting events including Mohegan Sun's very own WNBA team, the Connecticut Sun.

Scope and Challenges

Mohegan Sun, the 2nd largest casino in America and a 24/7 organization, needed 24/7 HR Service Delivery which will help the company reduce administrative costs associated with manual tasks and routine calls to its help desk. Mohegan's challenges were numerous - Diverse employee base, multiple language considerations, reduce manual and paper processes, minimize visits and calls to HR by giving employees 24/7 access to consistent, accurate data on HR policies, benefit plans, and government regulations.

Mohegan Sun developed a business case, communications plan, project plan, training and then rolled out their HR portal to wide acclaim. Some of the considerations they took into account to make their HR portal launch such as big success for their company and employees include: eliminate time and waste associated with tedious paperwork, provide information in multiple languages, such as Chinese & Portuguese, offer manager and employee self-service, accessible 24/7 from anywhere with an internet connection.

Outcome and Implications

With the implementation of Infor Enwisen HR Service Delivery and Infinium Self Service, Mohegan eliminated paper and reduced manual processes with their inherent errors, providing concise, accurate, and consistent information to employees via a 24/7 portal that they can access from anywhere.

  • Reduced the HR administrative workload and costs, allowing staff to focus on more strategic activities.
  • Gained 90% positive feedback from employees after a fast implementation, resulting in an accelerated timetable to implement manager self-service capabilities as the next phase.
  •  Demonstrated to senior management that financial gains result from not only process improvement, but from happier front-line employees who deliver better customer service to business patrons.

Quotes

“We’ve transformed our HR Service Delivery, eliminating paper and ensuring data accuracy with a standard process. We offer 24/7 employee service, and we’ve become a better team with improved process flows, reducing department silos and duplicated efforts. After that success, we’ve accelerated the manager self-service implementation.” 

“We needed to get HR out of the paper-pushing business, and back to doing what HR does best: planning the resources we need to succeed and grow. We wanted all employees to have easy access to consistent information, whenever they needed it.” —Jeffrey R. Hamilton, Mohegan Sun


1 Mohegan Sun Blvd
Uncasville, 06382 , CT
United States
1 888-226-7711
https://www.mohegansun.com/
Industry Employees Revenue
Government 11000 $1.11B

Enterprise Software and Cloud Applications being used by Mohegan Sun


Vendor Old Product New Product Category Market Users VAR/SI When Live
Microsoft Legacy Applications Microsoft Exchange Online Collaboration Collaboration n/a n/a 2011 2011
Subscribe Subscribe Subscribe Collaboration Collaboration Subscribe Subscribe 2015 2015
Subscribe Subscribe Subscribe Digital Asset Management Content Management Subscribe Subscribe 2016 2016
Subscribe Subscribe Subscribe Customer Engagement CRM Subscribe Subscribe 2015 2015
Subscribe Subscribe Subscribe CRM CRM Subscribe Subscribe 2012 2012
Subscribe Subscribe Subscribe Data Management Platform CRM Subscribe Subscribe 2015 2015
Subscribe Subscribe Subscribe Data Management Platform CRM Subscribe Subscribe 2017 2017
Subscribe Subscribe Subscribe Marketing Automation CRM Subscribe Subscribe 2016 2016
Subscribe Subscribe Subscribe Marketing Analytics CRM Subscribe Subscribe 2017 2017
Subscribe Subscribe Subscribe Data Management Platform CRM Subscribe Subscribe 2018 2018
Subscribe Subscribe Subscribe Marketing Automation CRM Subscribe Subscribe 2016 2016
Subscribe Subscribe Subscribe Marketing Analytics CRM Subscribe Subscribe 2017 2017
Subscribe Subscribe Subscribe ERP Financial ERP Financial Management Subscribe Subscribe 1999 2000
Subscribe Subscribe Subscribe Property Management ERP Services and Operations Subscribe Subscribe 2011 2011
Subscribe Subscribe Subscribe HR Service Delivery HCM Subscribe Subscribe 2011 2011
Subscribe Subscribe Subscribe Recruiting,Applicant Tracking System,Candidate Relationship Management HCM Subscribe Subscribe 2018 2018
Subscribe Subscribe Subscribe Payroll,Core HR HCM Subscribe Subscribe 2011 2011
Subscribe Subscribe Subscribe Benefits Administration HCM Subscribe Subscribe 2015 2015
Subscribe Subscribe Subscribe Core HR HCM Subscribe Subscribe 2015 2015
Subscribe Subscribe Subscribe Payroll HCM Subscribe Subscribe 2015 2015
Subscribe Subscribe Subscribe Application Hosting and Computing Services IaaS Subscribe Subscribe 2013 2013
Subscribe Subscribe Subscribe Apps Development PaaS Subscribe Subscribe 2016 2016
Subscribe Subscribe Subscribe Transactional Email PaaS Subscribe Subscribe 2018 2018
Vendor Old Product New Product Category Market Users VAR/SI When Live
Microsoft Legacy Applications Microsoft Exchange Online Collaboration Collaboration n/a n/a 2011 2011
Subscribe Subscribe Subscribe Collaboration Collaboration Subscribe Subscribe 2015 2015
Subscribe Subscribe Subscribe Digital Asset Management Content Management Subscribe Subscribe 2016 2016
Subscribe Subscribe Subscribe Customer Engagement CRM Subscribe Subscribe 2015 2015
Subscribe Subscribe Subscribe CRM CRM Subscribe Subscribe 2012 2012
Subscribe Subscribe Subscribe Data Management Platform CRM Subscribe Subscribe 2015 2015
Subscribe Subscribe Subscribe Data Management Platform CRM Subscribe Subscribe 2017 2017
Subscribe Subscribe Subscribe Marketing Automation CRM Subscribe Subscribe 2016 2016
Subscribe Subscribe Subscribe Marketing Analytics CRM Subscribe Subscribe 2017 2017
Subscribe Subscribe Subscribe Data Management Platform CRM Subscribe Subscribe 2018 2018
Subscribe Subscribe Subscribe Marketing Automation CRM Subscribe Subscribe 2016 2016
Subscribe Subscribe Subscribe Marketing Analytics CRM Subscribe Subscribe 2017 2017
Subscribe Subscribe Subscribe ERP Financial ERP Financial Management Subscribe Subscribe 1999 2000
Subscribe Subscribe Subscribe Property Management ERP Services and Operations Subscribe Subscribe 2011 2011
Subscribe Subscribe Subscribe HR Service Delivery HCM Subscribe Subscribe 2011 2011
Subscribe Subscribe Subscribe Recruiting,Applicant Tracking System,Candidate Relationship Management HCM Subscribe Subscribe 2018 2018
Subscribe Subscribe Subscribe Payroll,Core HR HCM Subscribe Subscribe 2011 2011
Subscribe Subscribe Subscribe Benefits Administration HCM Subscribe Subscribe 2015 2015
Subscribe Subscribe Subscribe Core HR HCM Subscribe Subscribe 2015 2015
Subscribe Subscribe Subscribe Payroll HCM Subscribe Subscribe 2015 2015
Vendor Old Product New Product Category Market Users VAR/SI When Live
Red Hat Legacy Applications Red Hat Enterprise Linux Apps Development PaaS n/a n/a 2016 2016
Subscribe Subscribe Subscribe Transactional Email PaaS Subscribe Subscribe 2018 2018
Vendor Old Product New Product Category Market Users VAR/SI When Live
AT&T Legacy Applications AT&T Personal Cloud Application Hosting and Computing Services IaaS n/a n/a 2013 2013
Vendor Old Product New Product Category Market Users VAR/SI When Live

IT Decision Makers and Key Stakeholders at Mohegan Sun


First Name Last Name Title Email Phone
Subscribe Subscribe Chief of Staff, Operations & Administration Subscribe Subscribe
Subscribe Subscribe Payroll Manager Subscribe Subscribe
Subscribe Subscribe Vice President Human Resources Subscribe Subscribe
Subscribe Subscribe President and General Manager Subscribe Subscribe
Subscribe Subscribe Vice President, HR Management Subscribe Subscribe
Subscribe Subscribe Director of Human Resources Subscribe Subscribe
Subscribe Subscribe Corporate Human Resources Manager Subscribe Subscribe
Subscribe Subscribe SVP - Chief Information Officer Subscribe Subscribe
Subscribe Subscribe CHRO, VP of HR Subscribe Subscribe