Mr DIY
Lot 1851-A & 1851-B, Jalan KPB 6, Kawasan Perindustrian Balakong, 43300 Selangor,
Seri Kembangan, 43300,
Malaysia
Seri Kembangan, 43300,
Malaysia
603 8961-1338
Retail
Mr DIY Technographics
Mr DIY Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Mr DIY and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 11600 Mr DIY employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Mr DIY has purchased the following applications: Google Workspace (Formerly Google G-Suite) for Collaboration in 2019, Zendesk Service for Customer Support in 2022, Intuit Mailchimp Mandrill for Transactional Email in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Mr DIY is running and its propensity to invest more and deepen its relationship with Google , Zendesk , Intuit or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Mr DIY revenues, which have grown to $756.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Mr DIY intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Mr DIY Tech Stack and Enterprise Applications
Mr DIY Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2019 | 2019 |
In 2019, Mr DIY implemented Google Workspace (Formerly Google G-Suite) as its primary Collaboration platform. Public page source evidence shows Google Workspace (Formerly Google G-Suite) is referenced in the company website, indicating an active tenant and domain configuration tied to Mr DIY operations.
The deployment centers on core Collaboration modules including Gmail for corporate email, Google Calendar for scheduling, Google Drive and shared Drives for content storage, Google Docs and Sheets for collaborative authoring, and the Google Admin Console for tenant administration. The implementation aligns Google Workspace (Formerly Google G-Suite) with standard collaboration workflows such as centralized mail routing, shared document collaboration, and calendar coordination across teams.
Architecturally the implementation follows a cloud SaaS model provisioned through Google’s management plane, with administration managed via the Google Admin Console and typical role based administration and account provisioning processes. The narrative indicates organization level use, positioning Google Workspace (Formerly Google G-Suite) to support corporate communications, document collaboration, and scheduling across Mr DIY business functions.
Governance emphasis in the deployment is on account lifecycle, domain and email policy control, and administrative segmentation via the Admin Console to enforce collaboration policies. Mr DIY Google Workspace (Formerly Google G-Suite) Collaboration supports business functions including corporate communications, content collaboration, and operational coordination without public information on integration partners or downstream system integrations.
|
Mr DIY CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Service | Customer Support | CRM | n/a | 2022 | 2022 |
In 2022, Mr DIY deployed Zendesk Service to centralize web-based customer support on its public website. The Zendesk Service implementation used an embedded web widget to capture website inquiries and convert them into a centralized ticketing queue, enabling structured case intake from product pages and checkout flows.
The deployment focused on Customer Support capabilities typical of the category, including ticket management, knowledge base driven self-service, automated routing and workflow macros to standardize agent responses, and SLA-aware queuing to prioritize inbound cases. Operational ownership was assigned to customer service and e-commerce teams across Mr DIY Malaysia, with governance centered on ticket assignment rules and web channel configuration to maintain consistent triage and response workflows on the website.
|
|
|
|
|
Customer Support | CRM |
|
2018 | 2018 |
|
|
|
|
|
Marketing Automation | CRM |
|
2020 | 2020 |
|
|
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2022 | 2022 |
|
|
|
|
|
Tag Management | CRM |
|
2020 | 2020 |
|
Mr DIY PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Intuit | Legacy | Intuit Mailchimp Mandrill | Transactional Email | PaaS | n/a | 2021 | 2021 |
In 2021, Mr DIY deployed Intuit Mailchimp Mandrill as its Transactional Email solution on its customer-facing website. The implementation is observable on the company website www.mrdiy.com and aligns with the retailer's online order and customer notification surface.
The Intuit Mailchimp Mandrill implementation is configured to leverage API-driven transactional sends, SMTP relay, template management and event webhooks to orchestrate one-to-one messaging. These functional capabilities support programmatic message generation, template personalization, and delivery event tracking consistent with Transactional Email workflows.
Operational coverage is centered on website-triggered customer communications, including order confirmations, account notifications and password resets, where the website routes transactional payloads to Intuit Mailchimp Mandrill for delivery. This configuration ties the Transactional Email platform directly to the retailer's customer engagement and order communication flows on the web channel.
|
Mr DIY IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Content Delivery Network | IaaS |
|
2022 | 2022 |
|
IT Decision Makers and Key Stakeholders at Mr DIY
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
Digital Marketing Manager | Manager | Marketing | |
|
|
|
Assistant Marketing Manager | Manager | Marketing | |
|
|
|
Head Of Department, eCommerce | Director | Finance | |
|
|
|
Head Of Marketing | Director | Marketing | |
|
Apps Being Evaluated by Mr DIY Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Mr DIY IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Mr DIY digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Mr DIY Technographics
Mr DIY is a Retail organization based in Malaysia,
with around 11600 employees and annual revenues of $756.0 million.
Mr DIY operates a diverse technology stack with applications such as
Google Workspace (Formerly Google G-Suite), Zendesk Service and Intuit Mailchimp Mandrill,
covering areas like Collaboration, Customer Support and Transactional Email.
Mr DIY has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Google, Zendesk and Intuit.
Mr DIY recently adopted applications including
Zendesk Service in 2022, Salesforce Sales Cloud in 2022 and Cloudflare CDN in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Mr DIY’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Mr DIY’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Mr DIY technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.