National Express
Birmingham Coach Station, Mill Lane,
Birmingham, B5 6DD,
United Kingdom
Birmingham, B5 6DD,
United Kingdom
44 87 1781-8181
Transportation
National Express Technographics
National Express Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by National Express and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 46200 National Express employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that National Express has purchased the following applications: Slack Connect for Collaboration in 2022, Infinity Call Tracking for Call Tracking and Recording in 2022, Diligent Platform for Governance, Risk and Compliance in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems National Express is running and its propensity to invest more and deepen its relationship with Salesforce , Google , Infinity Tracking or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing National Express revenues, which have grown to $2.81 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for National Express intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
National Express Tech Stack and Enterprise Applications
National Express Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Slack Connect | Collaboration | Collaboration | n/a | 2022 | 2022 |
In 2022, National Express deployed Slack Connect as its collaboration platform and surfaced Slack functionality on its public website. Slack Connect is used to extend channel based messaging to external partners and to provide persistent channels, direct messaging, file sharing, and threaded conversations that support cross team communication. The implementation is cataloged under the Collaboration category and the full application name Slack Connect appears in both internal workspaces and the company web presence.
Operational scope targeted corporate communications and operational teams within the transport business, aligning day to day coordination, incident response, and project communication inside Slack Connect. Governance was organized around channel access controls, external channel approval workflows, and workspace administration to manage external collaboration and compliance. The deployment embeds Slack on the website to surface team presence and to extend collaboration pathways to external stakeholders while consolidating messaging under a single Collaboration platform.
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Collaboration | Collaboration |
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2014 | 2014 |
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National Express CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Infinity Tracking | Legacy | Infinity Call Tracking | Call Tracking and Recording | CRM | n/a | 2022 | 2022 |
In 2022, National Express implemented Infinity Call Tracking. Infinity Call Tracking, a Call Tracking and Recording solution, was deployed on National Express's public website to capture inbound phone interactions tied to digital journeys.
The implementation leveraged core Call Tracking and Recording capabilities including dynamic number insertion to associate website sessions with phone leads, call recording for quality and compliance, and session level attribution to marketing channels. Configuration focused on campaign and landing page tagging, real time dashboards for call volume and source analytics, and automated call logging to support contact handling workflows.
Operationally Infinity Call Tracking supplies caller metadata and session context into National Express's customer contact workflows so agents handling bookings and enquiries have web session visibility during voice interactions. Governance measures included recorded call retention controls and role based access to recordings to align with contact centre processes and compliance requirements. The deployment centers on web to voice conversion tracking and marketing attribution while integrating into existing contact centre operational practices.
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Customer Analytics | CRM |
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2013 | 2013 |
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Customer Data Platform | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2013 | 2013 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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National Express TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Diligent Corporation | Legacy | Diligent Platform | Governance, Risk and Compliance | TRM | n/a | 2018 | 2018 |
In 2018, National Express deployed Diligent Platform on its corporate website to support Governance, Risk and Compliance processes. The implementation established Diligent Platform as the primary application for board secretariat, legal and corporate risk teams within National Express.
The Diligent Platform implementation emphasized web-facing governance capabilities, including secure board portal functionality, document and records management, policy lifecycle controls, audit logging and risk register workflows. Configuration work focused on role based access control, permissioned document distribution, meeting materials distribution and automated compliance task tracking to align routine governance operations with formal compliance workflows.
Architecturally the solution was provisioned as a web integrated platform accessible via the National Express website, enabling centralized governance operations and electronic distribution of board materials. Operational governance included defined user roles, approval workflows and audit trails to consolidate board, compliance and legal processes under the Governance, Risk and Compliance application footprint.
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Treasury Management | TRM |
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2010 | 2010 |
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National Express IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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National Express CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Application Firewalls (WAF) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at National Express
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by National Express Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from National Express IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the National Express digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD National Express Technographics
National Express is a Transportation organization based in United Kingdom,
with around 46200 employees and annual revenues of $2.81 billion.
National Express operates a diverse technology stack with applications such as
Slack Connect, Infinity Call Tracking and Diligent Platform,
covering areas like Collaboration, Call Tracking and Recording and Governance, Risk and Compliance.
National Express has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Salesforce, Infinity Tracking and Diligent Corporation.
National Express recently adopted applications including
Slack Connect in 2022, Infinity Call Tracking in 2022 and Microsoft Clarity in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of National Express’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates National Express’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete National Express technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.