National Railway Company of Belgium
Rue de France 56,
Brussels, 1060,
Belgium
Brussels, 1060,
Belgium
32 2-526-37-70
Transportation
National Railway Company of Belgium Technographics
National Railway Company of Belgium Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by National Railway Company of Belgium and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 19000 National Railway Company of Belgium employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that National Railway Company of Belgium has purchased the following applications: SAP HCM Benefits for Benefits Administration in 2015, Microsoft 365 for Collaboration in 2018, Hotjar for Customer Experience in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems National Railway Company of Belgium is running and its propensity to invest more and deepen its relationship with SAP , Microsoft , Contentsquare or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing National Railway Company of Belgium revenues, which have grown to $3.40 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for National Railway Company of Belgium intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
National Railway Company of Belgium Tech Stack and Enterprise Applications
National Railway Company of Belgium HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP HCM Benefits | Benefits Administration | HCM | n/a | 2015 | 2016 |
In 2015, National Railway Company of Belgium implemented SAP HCM Benefits to centralize Benefits Administration across HR Rail, the legal employer for the Belgian rail workforce. SAP HCM Benefits was deployed to support the Compensation & Benefits team in formalizing wage and fringe benefits policy that underpins the employer relationship with NMBS and Infrabel.
The implementation focused on benefits configuration and rule based eligibility, fringe benefits administration, and embedded wage simulation capabilities to support policy design and payroll decisioning. SAP HCM Benefits was configured to handle regulatory parameters, bilingual process requirements, and the preparation and updating of pedagogical materials used for stakeholder training.
Operationally the SAP HCM Benefits deployment was integrated with HR Rail workflows for payroll and recruitment, supporting coordination between compensation policy owners and transactional payroll and hiring processes. The application served Belgian operations and the HR functions responsible for selection and recruitment, career mobility, training, legal and social services, aligning benefits administration with those functional processes.
Governance was retained within the Compensation & Benefits team, with a documented process for updating remuneration frameworks in consultation with the rail customers, delivering training and benchmark driven policy adjustments. The rollout emphasized process ownership, cross functional collaboration with payroll and recruitment, and the use of SAP HCM Benefits to instrument simulations and policy updates that support the organization objectives to attract, motivate and retain employees.
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Compensation Management | HCM |
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2015 | 2016 |
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Core HR | HCM |
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2013 | 2014 |
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Onboarding | HCM |
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2017 | 2018 |
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Payroll | HCM |
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2013 | 2014 |
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Performance and Goal Management | HCM |
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2020 | 2020 |
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Recruiting, Applicant Tracking System | HCM |
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2022 | 2022 |
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Time and Attendance | HCM |
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2013 | 2014 |
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National Railway Company of Belgium Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2018 | 2018 |
In 2018, National Railway Company of Belgium implemented Microsoft 365 as its Collaboration platform. The deployment is visible on the belgiantrain.be website and serves as the primary cloud collaboration suite for the organization.
Microsoft 365 was provisioned to deliver core Collaboration capabilities, including email and calendaring, document collaboration and intranet functions, file sync and sharing, and real time chat and meeting capabilities. The implementation leverages Microsoft 365 application components such as Exchange Online for messaging, SharePoint Online for team sites and content management, OneDrive for personal file storage, and Microsoft Teams for persistent chat and meetings, alongside the Office productivity apps for authoring and co authoring.
Operational coverage centers on corporate communications, office productivity, and operational collaboration across back office and field support functions, with the platform surface extended to the public website. The deployment includes cloud identity and access management, tenant level administration, and standard Collaboration workflows for content lifecycle and meeting orchestration.
Governance was organized around centralized tenant administration, role based access controls, and policy driven content management to align Collaboration usage with organizational change and compliance needs. Microsoft 365 is stated as in use on the company website, and the implementation narrative emphasizes platform level configuration, user provisioning workflows, and collaboration governance rather than specific third party integrations or outcomes.
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National Railway Company of Belgium CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2018 | 2018 |
In 2018, the National Railway Company of Belgium implemented Hotjar on its public website. Hotjar is deployed as a Customer Experience tool to capture session recordings, heatmaps, conversion funnel visualization, and on site feedback collection for web UX analysis.
The implementation uses client side JavaScript instrumentation embedded in site pages to collect behavioral data and aggregate heatmap metrics, consistent with browser based analytics architectures. Functional capabilities observed include session replay, click and scroll heatmaps, funnel tracking, and feedback widgets, which support iterative UX testing and content optimization workflows. The deployment is focused on the company public website and aligns with standard Customer Experience use cases for web behavior analytics.
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2019 | 2019 |
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National Railway Company of Belgium ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2018 | 2018 |
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Application Performance Management | ITSM |
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2020 | 2020 |
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IT Service Management | ITSM |
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2021 | 2021 |
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IT Service Management | ITSM |
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2022 | 2022 |
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National Railway Company of Belgium Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2022 | 2024 |
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National Railway Company of Belgium PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2022 | 2022 |
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Apps Development | PaaS |
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2016 | 2016 |
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National Railway Company of Belgium IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at National Railway Company of Belgium
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| No data found | ||||||
Apps Being Evaluated by National Railway Company of Belgium Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from National Railway Company of Belgium IT executives and key decision makers. This section highlights National Railway Company of Belgium's latest recorded technology evaluations, including Microsoft Dynamics 365 Field Service for Field Service Management on 2025-02-17 and ServiceNow ITSM for IT Service Management on 2024-10-25. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the National Railway Company of Belgium digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD National Railway Company of Belgium Technographics
National Railway Company of Belgium is a Transportation organization based in Belgium,
with around 19000 employees and annual revenues of $3.40 billion.
National Railway Company of Belgium operates a diverse technology stack with applications such as
SAP HCM Benefits, Microsoft 365 and Hotjar,
covering areas like Benefits Administration, Collaboration and Customer Experience.
National Railway Company of Belgium has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Microsoft and Contentsquare.
National Railway Company of Belgium recently adopted applications including
SAP SuccessFactors Recruiting in 2022, ServiceNow ITSM in 2022 and SAP Ariba in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of National Railway Company of Belgium’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates National Railway Company of Belgium’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete National Railway Company of Belgium technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.