NaviNet
179 Lincoln Street,
Boston, 2111, MA,
United States
Boston, 2111, MA,
United States
1 888-482-8057
Communications
NaviNet Technographics
NaviNet Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by NaviNet and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 370 NaviNet employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that NaviNet has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2014, Hubspot CRM for CRM in 2014, Atlassian Jira Service Desk for IT Service Management in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems NaviNet is running and its propensity to invest more and deepen its relationship with Oracle , HubSpot , Atlassian or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing NaviNet revenues, which have grown to $70.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for NaviNet intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
NaviNet Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP Financial Management | n/a | 2014 | 2014 |
In 2014, NaviNet implemented Oracle NetSuite ERP to consolidate core financial systems. The implementation targeted the company's finance and accounting functions to provide a unified ERP Financial platform for a 370 employee communications firm headquartered in the United States.
The Oracle NetSuite ERP deployment emphasized standard ERP Financial modules including general ledger, accounts payable, accounts receivable, fixed asset management, and financial reporting. Configuration work focused on a centralized chart of accounts, period close sequencing, and automating order to cash and procure to pay workflows consistent with mid market operational scale.
The architecture was executed as a cloud native, SaaS based instance of Oracle NetSuite ERP, with role based access controls and tenant level configuration to segregate business units and secure financial data. The implementation leveraged native configuration and scripting capabilities for transaction routing, approval workflows, and financial period controls to reduce manual reconciliation work.
Governance was organized under a centralized finance program with defined change control, role based approval matrices, and month end close process standardization to support accounting and treasury controls. The rollout prioritized alignment of chart of accounts, financial reporting templates, and audit ready controls across NaviNet's US operations.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HubSpot | Legacy | Hubspot CRM | CRM | CRM | n/a | 2014 | 2014 |
In 2014, NaviNet implemented HubSpot CRM. The deployment focused on CRM capabilities tied to their public website, using HubSpot forms and tracking on navinet.net to capture leads and centralize contact records. The HubSpot CRM instance was provisioned as a cloud SaaS solution to support sales pipeline and marketing contact management for NaviNet's Communications organization. This implementation established HubSpot CRM as the primary system for website-driven customer engagement and lead capture.
Functional scope included contact and company records, deal pipeline management, and web-based lead capture workflows that routed inquiries from the website into the CRM to support sales and marketing activities. Governance emphasized centralized contact data, web-to-CRM routing rules, and assignment automation to ensure website-sourced leads were actionable, with operational coverage across NaviNet's sales and marketing teams in the United States. Integrations are explicitly limited to embedding and instrumenting HubSpot on their website, and configuration work centered on form instrumentation, contact deduplication, pipeline stage configuration, and assignment workflows consistent with the CRM category.
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Marketing Automation | CRM |
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2014 | 2014 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Atlassian | Legacy | Atlassian Jira Service Desk | IT Service Management | ITSM | n/a | 2018 | 2018 |
In 2018, NaviNet implemented Atlassian Jira Service Desk to provide a web-accessible IT Service Management capability via their corporate website. The deployment of Atlassian Jira Service Desk establishes a centralized ticketing and request intake layer for NaviNet, positioning IT Service Management as the core platform for IT support and external customer service interactions at the company level.
The implementation focuses on standard IT Service Management workflows, including incident management, service request fulfillment, a customer self-service portal, ticket routing and queue management, SLA and priority handling, and a searchable knowledge base for end users. Governance was organized around centralized service desk workflows with role-based access and approval routing to formalize request lifecycles and escalate technical triage, aligning NaviNet Atlassian Jira Service Desk IT Service Management with operational support and customer-facing support functions.
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Open-Source Database | PaaS |
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2010 | 2010 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2023 | 2023 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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IT Decision Makers and Key Stakeholders at NaviNet
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by NaviNet Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from NaviNet IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the NaviNet digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD NaviNet Technographics
NaviNet is a Communications organization based in United States,
with around 370 employees and annual revenues of $70.0 million.
NaviNet operates a diverse technology stack with applications such as
Oracle NetSuite ERP, Hubspot CRM and Atlassian Jira Service Desk,
covering areas like ERP Financial, CRM and IT Service Management.
NaviNet has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, HubSpot and Atlassian.
NaviNet recently adopted applications including
Lumen Cloud (ex CenturyLink) in 2023, Lumen CDN in 2023 and Atlassian Jira Service Desk in 2018,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of NaviNet’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates NaviNet’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete NaviNet technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.