North Coast Medical
780 Jarvis Dr #100,
Morgan Hill, 95037, CA,
United States
Morgan Hill, 95037, CA,
United States
1 408-776-5000
Manufacturing
North Coast Medical Technographics
North Coast Medical Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by North Coast Medical and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 140 North Coast Medical employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that North Coast Medical has purchased the following applications: Tecsys Elite Distribution ERP for Distribution ERP in 2019, LivePerson Conversational Cloud for Chatbots and Conversational AI in 2011, Microsoft 365 for Collaboration in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems North Coast Medical is running and its propensity to invest more and deepen its relationship with Tecsys , LivePerson , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing North Coast Medical revenues, which have grown to $40.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for North Coast Medical intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
North Coast Medical Tech Stack and Enterprise Applications
North Coast Medical ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tecsys | Legacy | Tecsys Elite Distribution ERP | Distribution ERP | ERP Services and Operations | n/a | 2019 | 2019 |
North Coast Medical implemented Tecsys Elite Distribution ERP in 2019. The Tecsys Elite Distribution ERP deployment supports Distribution ERP functions across the companys manufacturing, fulfillment, and 3PL warehouse relationships and is managed within the IT organization for a 140 employee, United States based operation.
The implementation centers on ERP administration and extensibility, with explicit responsibilities to develop custom ERP enhancements, tune database tables for application performance, manage user and group permissions, and troubleshoot content and transaction issues. Tecsys Elite Distribution ERP is used alongside BI tooling, with ongoing report development and maintenance in Cognos and Tableau, and the environment requires programming skills in PHP, Ruby, Python and Java to support custom modules and automation.
Integrations are focused on electronic data interchange and third-party fulfillment orchestration, the stack explicitly includes Liason ECS as the EDI engine and administration of EDI transactional codes 850, 855, 810, 856, 940, 943, 947 and AS2. The ERP Administrator role is accountable for sending and receiving all EDI transmissions, coordinating onboarding and operational processes with a Third-Party EDI Partner and new trading partners, and administering Amazon Seller Store transmissions through the firms EDI platform.
Governance and operational model positions the ERP Administrator reporting to the IT Manager in a remote role, with occasional travel to the corporate office in Morgan Hill, CA when necessary. Operational requirements include Linux administration and RHEL certification, VPN and high speed video conferencing capacity, and responsibility for permission governance, partner coordination, and cross-functional support for warehousing and fulfillment processes.
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North Coast Medical AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2011 | 2011 |
In 2011 North Coast Medical deployed LivePerson Conversational Cloud on its website. North Coast Medical implemented LivePerson Conversational Cloud as a Chatbots and Conversational AI application to support customer service and sales interactions on its public web properties.
The deployment centers on a web embedded conversational interface, with configured conversational flows, automated messaging triggers, message templates, and rules-based routing to human agents where needed. Technical configuration emphasizes session persistence, canned responses and escalation flows consistent with Chatbots and Conversational AI functional workflows, and the LivePerson Conversational Cloud platform is the primary runtime for those capabilities.
Operational coverage is focused on customer-facing workflows delivered from the company website, supporting customer service and sales teams. The implementation leverages platform agent interfaces for real time conversation handling and preserves web session context to maintain continuity between automated and human-assisted interactions.
Governance and rollout reflect application-centric messaging control, with established content and escalation policies, role based access to conversation handling, and phased activation across site areas to manage voice and message consistency. The narrative captures North Coast Medical LivePerson Conversational Cloud Chatbots and Conversational AI customer service relationship and the core architectural pattern of a cloud hosted conversational platform embedded into the corporate website.
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North Coast Medical Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2016 | 2016 |
In 2016 North Coast Medical implemented Microsoft 365 as its core Collaboration platform. Microsoft 365 is used on the company's public website and across internal productivity workflows, establishing the application as the primary collaboration layer for email, document management, and team communication.
The Microsoft 365 implementation leverages standard Collaboration components such as Exchange Online for enterprise email, SharePoint Online for intranet and document libraries, OneDrive for endpoint file synchronization, and Microsoft Teams for real time communications and meetings. Management is aligned to a centralized Microsoft 365 tenant model with Azure Active Directory identity and access controls to govern user provisioning, mailbox and document lifecycle policies across administrative, production, and commercial business functions. North Coast Medical Microsoft 365 Collaboration supports business functions including internal communications, document centric workflows, and cross department collaboration.
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North Coast Medical eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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eCommerce Fraud Protection | eCommerce |
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2018 | 2018 |
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eCommerce | eCommerce |
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2014 | 2014 |
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North Coast Medical CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2022 | 2022 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2015 | 2015 |
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North Coast Medical ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2013 | 2013 |
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North Coast Medical IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at North Coast Medical
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by North Coast Medical Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from North Coast Medical IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the North Coast Medical digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD North Coast Medical Technographics
North Coast Medical is a Manufacturing organization based in United States,
with around 140 employees and annual revenues of $40.0 million.
North Coast Medical operates a diverse technology stack with applications such as
Tecsys Elite Distribution ERP, LivePerson Conversational Cloud and Microsoft 365,
covering areas like Distribution ERP, Chatbots and Conversational AI and Collaboration.
North Coast Medical has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Tecsys, LivePerson and Microsoft.
North Coast Medical recently adopted applications including
Hotjar in 2022, Cloudflare CDN in 2020 and Tecsys Elite Distribution ERP in 2019,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of North Coast Medical’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates North Coast Medical’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete North Coast Medical technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.