Charlotte, 28208, NC,
United States
Nova Credit Union Technographics
Nova Credit Union Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Nova Credit Union and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 100 Nova Credit Union employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Nova Credit Union has purchased the following applications: Fiserv Wisdom for ERP Financial in 2008, LiveChat for Chatbots and Conversational AI in 2020, Xandr Invest (ex AppNexus DSP) for Digital Advertising Platform in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Nova Credit Union is running and its propensity to invest more and deepen its relationship with Fiserv , LiveChat, Inc. , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Nova Credit Union revenues, which have grown to $8.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Nova Credit Union intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Nova Credit Union Tech Stack and Enterprise Applications
Nova Credit Union ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Fiserv | Legacy | Fiserv Wisdom | ERP Financial | ERP | n/a | 2008 | 2008 |
In 2008 Nova Credit Union implemented Fiserv Wisdom as its ERP Financial system to consolidate core finance and accounting operations. Fiserv Wisdom was provisioned to serve finance, accounting, and back office business functions and is referenced in the context of Fiserv’s Wisdom Financial Management Suite offerings for credit unions.
The implementation focused on standard ERP Financial capabilities, including general ledger centralization, accounts payable automation, accounts receivable processing, cash management and financial reporting. Configuration work emphasized chart of accounts alignment, period close workflow automation and reconciliations, consistent with Wisdom Financial Management Suite functional patterns for regulated financial institutions.
Operational ownership rested with the finance organization, with governance introduced to standardize accounting processes and approval workflows across branch operations. Rollout was structured to prioritize core accounting modules first, followed by broader back-office harmonization, and included staff process changes to support centralized financial control and regulatory reporting.
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Nova Credit Union AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020 Nova Credit Union implemented LiveChat on their website as a customer engagement layer, deploying the LiveChat application within a Chatbots and Conversational AI context to support real time visitor interactions. The implementation emphasizes a web based chat interface embedded across public site pages, positioning LiveChat as the primary conversational channel for retail banking inquiries and digital service support.
The deployment centers on standard LiveChat capabilities, including the web chat widget, agent console for live conversations, canned responses and automated greetings, visitor monitoring and chat transcript capture. Operational ownership sits with customer service and digital channels teams, with configuration focused on business hours routing, conversation assignment and transcript retention to support ongoing service workflows and compliance needs.
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Nova Credit Union CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Xandr Invest (ex AppNexus DSP) | Digital Advertising Platform | CRM | n/a | 2020 | 2020 |
In 2020, Nova Credit Union deployed Xandr Invest (ex AppNexus DSP) on its website. The deployment uses Xandr Invest (ex AppNexus DSP) as a Digital Advertising Platform to run programmatic media and audience targeting for the credit union's digital channels. Implementation scope centered on the corporate website as the primary delivery surface supporting campaign activation for marketing.
Configuration emphasized demand-side platform capabilities such as real-time bidding, campaign management, creative delivery, audience segmentation, and reporting. Xandr Invest (ex AppNexus DSP) was instrumented to manage bid strategies, frequency controls, and campaign-level measurement consistent with Digital Advertising Platform functional workflows.
Operational coverage focused on the marketing and digital channels teams, centralizing programmatic media buying on the website. Governance included tag management, campaign approval workflows, and data collection processes to feed analytics and campaign reporting. The implementation leverages site-level ad integration to execute real-time ad calls and collect performance data for marketing operations.
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Marketing Automation | CRM |
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2019 | 2019 |
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Nova Credit Union IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Nova Credit Union CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Nova Credit Union
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Nova Credit Union Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||