NSW Ministry of Health
1 Reserve Road St Leonards,
Sydney, 2065, NSW,
Australia
Sydney, 2065, NSW,
Australia
61 2 9391-9000
Government
NSW Ministry of Health Technographics
NSW Ministry of Health Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by NSW Ministry of Health and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 183000 NSW Ministry of Health employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that NSW Ministry of Health has purchased the following applications: Oracle Cloud ERP Accounts Payable for AP Automation in 2015, Oracle Cloud HCM for Core HR in 2022, ServiceNow VAM for Electronic Health Record in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems NSW Ministry of Health is running and its propensity to invest more and deepen its relationship with Oracle , ARM IT Group , Perkbox or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing NSW Ministry of Health revenues, which have grown to $32.28 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for NSW Ministry of Health intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
NSW Ministry of Health Tech Stack and Enterprise Applications
NSW Ministry of Health ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Cloud ERP Accounts Payable | AP Automation | ERP | n/a | 2015 | 2015 |
In 2015 NSW Ministry of Health deployed Oracle Cloud ERP Accounts Payable as an AP Automation solution to centralize and standardize accounts payable workflows across its finance, payroll and HR interfaces. The implementation focused on automating invoice processing and payment orchestration while preserving reconciliation touchpoints that were operationally critical to payroll accounting officers.
Configuration emphasized AP modules and automation capabilities typical of AP Automation, including automated invoice capture and validation, configurable approval workflows, scheduled payment processing, supplier master management and account matching for payroll related transactions. The Oracle Cloud ERP Accounts Payable implementation was configured to support daily emergency payments and routine pay runs, with quality checks and authorisation controls embedded in operational procedures.
Integrations were established with the Stafflink payroll system for reconciliation of weekly payroll exports and third party payments, with Kronos used for roster input flows that inform payroll interfaces. The AP implementation maintained reconciliation processes for monthly superannuation payments, explicitly covering State Authority Super Scheme SASS, ComSuper and First State Super, and operated alongside the existing Oracle R12 accounts payable reconciliation activities described by NSW Health payroll staff.
Governance incorporated formalised escalation paths and cross functional coordination between Finance, Payroll and HR, including supervised handling of rejected wages, creation and maintenance of employee superannuation details and liaison with IT specialists for testing and issue remediation. Training and knowledge transfer were delivered to small and large groups to ensure operational competency in reconciliations and AP controls, preserving continuity of payroll related payable activities.
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AP Automation | ERP |
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2024 | 2024 |
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ERP Financial | ERP |
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2019 | 2019 |
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Expense Management | ERP |
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2021 | 2021 |
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NSW Ministry of Health HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Cloud HCM | Core HR | HCM | n/a | 2022 | 2022 |
In 2022, NSW Ministry of Health implemented Oracle Cloud HCM to centralize Core HR capabilities across its statewide health services. The Oracle Cloud HCM deployment was driven by eHealth NSW within the Corporate Applications HCM team and framed as a major HCM data migration and reporting modernization program supporting workforce records, position management, and HR reporting use cases.
The Oracle Cloud HCM implementation emphasized reporting and analytics, with configuration of native reporting frameworks and reporting product features. Functional workstreams included HCM Cloud reporting development, design and documentation of reporting solutions, testing and validation of OTBI and BI Publisher artifacts, and preparation of data feeds into Fusion Analytics Warehouse and Oracle Analytics Cloud for enterprise analytics.
Operational scope covered multi‑directorate stakeholder engagement across NSW Health, with HCM Reporting Specialists working across program streams to elicit requirements, perform data analysis and translate business needs into report designs. Integrations explicitly focused on Oracle reporting stack components, moving transactional HR data into analytics layers such as the Fusion Analytics Warehouse and Oracle Analytics Cloud to support unified HR reporting and metadata lineage analysis.
Governance practices centered on structured workshops, lifecycle documentation to meet program governance, solution testing, go‑live support and the development of training and change management materials. The implementation narrative highlights ongoing operationalization activities, including vendor issue management, stakeholder negotiation, and embedding live reporting packages into the HCM support model.
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Employee Recognition and Rewards Management | HCM |
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2020 | 2020 |
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Payroll | HCM |
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2019 | 2019 |
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Recruiting, Applicant Tracking System | HCM |
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2012 | 2012 |
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Time and Attendance | HCM |
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2010 | 2010 |
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Time Clock (Hardware) | HCM |
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2015 | 2015 |
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Workforce Management | HCM |
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2015 | 2015 |
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Workforce Scheduling | HCM |
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2017 | 2017 |
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NSW Ministry of Health ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ServiceNow | Legacy | ServiceNow VAM | Electronic Health Record | ERP Services and Operations | n/a | 2021 | 2021 |
In 2021 NSW Ministry of Health deployed ServiceNow VAM as an Electronic Health Record solution to manage the state vaccination program, selecting the platform in May 2021 for scalability and ease of use. ServiceNow VAM is positioned as the unified record and workflow layer for vaccination operations across NSW, consolidating appointment scheduling and clinical documentation into a single platform.
The implementation configured ServiceNow VAM to support end to end vaccination workflows, including booking an appointment, tracking vaccination doses, recording clinical information, clinic configuration and management, and clinician administration activities. The Now Platform was customized to automate handoffs between administrators, clinicians, and patients, and to support rapid provisioning of new clinic instances and a bespoke queue management capability for high throughput mass vaccination sites.
ServiceNow VAM was integrated with Australian Immunisation Register reporting and Medicare validation, and it interfaced with the State Health Emergency Operations Centre and national eligibility routing to streamline patient access. Operational coverage spans more than 400 NSW Health sites, including Liverpool, Royal North Shore, St Vincent’s, and mass vaccination centres at Hunter New England, South Western Sydney, Qudos Bank Arena operated by Western Sydney LHD, and Wollongong, delivering hundreds of thousands of vaccine administrations per month.
Governance and rollout were coordinated across Local Health Districts, the State Health Emergency Operations Centre, local hospital IT and COVID 19 response teams, and ServiceNow, with near daily releases driven by operational feedback. The project included migration of patient records into the ServiceNow VAM platform and ongoing iterative releases to add functionality and respond to emerging priorities such as changing age groups, occupations, and local government area concerns.
Explicit outcomes documented by NSW Ministry of Health include reduced duplication and manual processes, time savings, increased data accuracy, and improved reporting and analytics through a unified view of booking, administration, and delivery stages. ServiceNow VAM provided the ability to add features at speed and rapidly stand up new clinics, enabling clinical and administrative teams to focus on delivering vaccination services across the state.
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Electronic Health Record | ERP Services and Operations |
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2022 | 2022 |
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Travel Management | ERP Services and Operations |
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2016 | 2016 |
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NSW Ministry of Health AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Generative AI Platforms | AI Development |
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2021 | 2021 |
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NSW Ministry of Health Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Analytics and BI | Analytics and BI |
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2013 | 2013 |
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Analytics and BI | Analytics and BI |
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2022 | 2022 |
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NSW Ministry of Health Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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NSW Ministry of Health Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Enterprise Content Management | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2016 | 2016 |
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NSW Ministry of Health eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2020 | 2020 |
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NSW Ministry of Health EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2022 | 2022 |
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Financial Consolidation and Close | EPM |
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2020 | 2020 |
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Financial Consolidation and Close | EPM |
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2020 | 2020 |
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NSW Ministry of Health PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2010 | 2010 |
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Project Portfolio Management | PPM |
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2014 | 2014 |
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NSW Ministry of Health Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2022 | 2022 |
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NSW Ministry of Health PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2021 | 2021 |
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NSW Ministry of Health IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Data Warehouse Appliance | IaaS |
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2013 | 2013 |
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Network Management and Monitoring | IaaS |
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2018 | 2018 |
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NSW Ministry of Health CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at NSW Ministry of Health
| First Name | Last Name | Title | Function | Department | Phone | |
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Senior HR Business Partner/ Workforce | Manager | HR | |
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Deputy Secretary, Finance and Asset Management and Chief Financial Officer | CXO | Investment | |
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HR Business Partner | Manager | HR | |
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Executive Director Finance, Workforce, Corporate & Strategic Improvement | Director | HR | |
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Executive Director Workforce Planning and Development | Director | HR | |
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Director, People and Performance | Director | HR | |
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Director; Workforce Planning & Performance | Director | HR | |
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Director - People & Culture | Director | HR | |
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Director People and Culture | Director | HR | |
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Payroll officer | Manager | Finance | |
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Assistant Payroll Divisional Manager | Manager | HR | |
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Director Human Resources | Director | HR | |
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Director of Analytics | Director | Finance | |
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Executive Director, Financial Data Analytics, Reporting and Governance | Director | IT | |
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Health Manager - Business Intelligence and Analytics | Manager | IT | |
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Chief Digital Health Officer and CIO | CXO | IT | |
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Business Intelligence Manager | Manager | IT | |
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Director Finance | Director | Finance | |
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Director Financial Planning and Analysis | Director | Finance | |
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Deputy Secretary, Financial Services and Asset Management and Chief Financial Officer | Non Manager | Finance | |
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Director of Information Technology | Director | IT | |
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CEO | CXO | Operations | |
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Executive Director Financial Sustainability, Procurement and Investment | Director | Finance | |
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Chief Technology Officer/Executive Director | CXO | IT | |
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Finance Manager | Manager | Finance | |
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Deputy Director of Finance | Director | Finance | |
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Application, Integration and Reporting Manager | Manager | IT | |
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Chief Procurement Officer | CXO | Procurement | |
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Executive Director Corporate Services & Business Improvement | Director | IT | |
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Program Manager| Technology and Digital Transformation | Manager | IT | |
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Oracle Cloud Business Analyst | Non Manager | IT | |
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Telecoms Expense Management Analyst | Non Manager | Finance | |
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Finance Manager | Manager | Finance | |
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Change Management Lead | Manager | IT | |
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Capital Accountant | Non Manager | Finance | |
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Business and Finance Manager | Manager | Finance | |
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Senior Applications Support Analyst | Non Manager | IT | |
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Senior Business Partner People & Culture at Ministry of Health | Manager | HR | |
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Associate Director Workplace Relations | Director | HR | |
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Benefits Realisation Lead | Manager | HR | |
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Benefits Realisation Manager | Manager | HR | |
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Program Management Office, Manager (PMO Manager) | Manager | Operations | |
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Senior Project Officer - Strategy & PMO | Manager | Operations | |
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Director, Program Delivery Office | Director | Operations | |
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Senior Project Officer | Manager | Operations | |
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Apps Being Evaluated by NSW Ministry of Health Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from NSW Ministry of Health IT executives and key decision makers. This section highlights NSW Ministry of Health's latest recorded technology evaluations, including DXC i.PM for Patient Management on 2026-03-31, Perforce Akana Enterprise API Platform for API Management on 2025-12-01, and UltraData Ultracs for Core Banking on 2025-07-25. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the NSW Ministry of Health digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| 2026-03-31 | NSW Ministry of Health | Evaluated | DXC Technology | DXC i.PM | Patient Management | ERP Services and Operations |
| 2025-12-01 | NSW Ministry of Health | Evaluated | Perforce | Perforce Akana Enterprise API Platform | API Management | PaaS |
| 2025-07-25 | NSW Ministry of Health | Evaluated | UltraData | UltraData Ultracs | Core Banking | ERP Services and Operations |
| 2025-05-14 | NSW Ministry of Health | Evaluated |
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Legacy System | Legacy |
| 2025-04-10 | NSW Ministry of Health | Evaluated |
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Quality Management | PLM and Engineering |
| 2024-08-05 | NSW Ministry of Health | Evaluated |
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Payroll | HCM |
FAQ - APPS RUN THE WORLD NSW Ministry of Health Technographics
NSW Ministry of Health is a Government organization based in Australia,
with around 183000 employees and annual revenues of $32.28 billion.
NSW Ministry of Health operates a diverse technology stack with applications such as
Oracle Cloud ERP Accounts Payable, Oracle Cloud HCM and ServiceNow VAM,
covering areas like AP Automation, Core HR and Electronic Health Record.
NSW Ministry of Health has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle and ServiceNow.
NSW Ministry of Health recently adopted applications including
ARM IT APValet AP in 2024, Oracle Cloud HCM in 2022 and Oracle Cerner PowerChart in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of NSW Ministry of Health’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates NSW Ministry of Health’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete NSW Ministry of Health technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.