Office Depot Europe B.V. Digital Transformation Initiatives

About the Customer

Office Depot International B.V. manufactures and markets office furnishings and products including whiteboard cleaners. The company is based in Venlo, the Netherlands. Office Depot International B.V. operates as a subsidiary of Office Depot, Inc.

Scope and Challenges

Office Depot was transforming its traditional mail order business into an easy-to-use online webshop. The website until then has already grown to become the central point of sale for their products, from 20% of transactions which took place online, by 2016 that figure has grown to 80%.

Looking to the future, Office Depot wanted to offer a personal approach. The ultimate goal was to achieve a 360-degree view of the customer, a platform that will integrate and link their own back-end systems (including ERP and Order systems).

Around this time, in early 2017, Office Depot Europe decided to disrupt it's HCM Solution by moving away from legacy infrastructure - PeopleSoft by Oracle.

Outcome and Implications

Office Depot Europe having a long partnership with SAP ( the company implemented SAP EEP ECC 6.0 nearly a decade ago ) decided to partner with SAP again. More precisely they adopted SAP C/4HANA solutions to streamline processes, people and technology to an optimal effect. The company operates through 31 different websites in Europe, so every change had to be implemented 31 times. Making a simple change on the website, like adding a new product, easily took 48 hours as a result.

Soon after they quickly operated smoothly with Tacit Knowledge to implement SAP Commerce Cloud for B2B. During the implementation, an agile approach helped to adapt to the rapidly changing digital market. Valuable data was converted into action, making it possible to offer a personalized customer journey, with that said the customer satisfaction scored have improved significantly.

As for the HCM solution, they went with Workday's solution - Workday HCM.

Columbusweg 33 5
Venlo, 928 LA , x
31 77 323 88 88
Industry Employees Revenue
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Enterprise Software and Cloud Applications Purchased by Office Depot Europe B.V.

Vendor Old Product New Product Function Market Users VAR/SI When Live
Cisco Systems Legacy Applications Cisco Customer Journey Platform Omnichannel Cloud Contact Center Solution CRM n/a n/a 2016 2017
Subscribe Subscribe Subscribe eCommerce and Omni-Channel Commerce Solution eCommerce Subscribe Subscribe 2017 2017
Subscribe Subscribe Subscribe Enterprise Resource Planning ERP Financial Management Subscribe Subscribe 2010 2011
Subscribe Subscribe Subscribe Customer Relationship Management CRM Subscribe Subscribe 2017 2017
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IT Decision Makers and Key Stakeholders at Office Depot Europe B.V.

First Name Last Name Title Email Phone
Subscribe Subscribe Chief Digital Officer Subscribe Subscribe
Subscribe Subscribe HR Director Europe Subscribe Subscribe
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Subscribe Subscribe European Marketing Executive Subscribe Subscribe