
Venlo, 928 LA,
Netherlands
Office Depot Europe B.V. Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Office Depot Europe B.V. and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 6500 Office Depot Europe B.V. employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Office Depot Europe B.V. has purchased the following applications: Microsoft Azure Cloud Services for Application Hosting and Computing Services in 2020, Cisco Webex Meetings for Audio Video and Web Conferencing in 2020, Cisco Customer Journey Platform for Call Center in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Office Depot Europe B.V. is running and its propensity to invest more and deepen its relationship with Microsoft , Rackspace Technology , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Office Depot Europe B.V. revenues, which have grown to $11.60 billion in 2023, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Office Depot Europe B.V. intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
About the Customer
Office Depot International B.V. manufactures and markets office furnishings and products including whiteboard cleaners. The company is based in Venlo, the Netherlands. Office Depot International B.V. operates as a subsidiary of Office Depot, Inc.
Scope and Challenges
Office Depot was transforming its traditional mail order business into an easy-to-use online webshop. The website until then has already grown to become the central point of sale for their products, from 20% of transactions which took place online, by 2016 that figure has grown to 80%.
Looking to the future, Office Depot wanted to offer a personal approach. The ultimate goal was to achieve a 360-degree view of the customer, a platform that will integrate and link their own back-end systems (including ERP and Order systems).
Around this time, in early 2017, Office Depot Europe decided to disrupt it's HCM Solution by moving away from legacy infrastructure - PeopleSoft by Oracle.
Outcome and Implications
Office Depot Europe having a long partnership with SAP ( the company implemented SAP EEP ECC 6.0 nearly a decade ago ) decided to partner with SAP again. More precisely they adopted SAP C/4HANA solutions to streamline processes, people and technology to an optimal effect. The company operates through 31 different websites in Europe, so every change had to be implemented 31 times. Making a simple change on the website, like adding a new product, easily took 48 hours as a result.
Soon after they quickly operated smoothly with Tacit Knowledge to implement SAP Commerce Cloud for B2B. During the implementation, an agile approach helped to adapt to the rapidly changing digital market. Valuable data was converted into action, making it possible to offer a personalized customer journey, with that said the customer satisfaction scored have improved significantly.
As for the HCM solution, they went with Workday's solution - Workday HCM.
IaaS
Vendor |
Old Product |
New Product |
Category |
Market |
VAR/SI |
When |
Live |
---|---|---|---|---|---|---|---|
Microsoft | Legacy | Microsoft Azure Cloud Services | Application Hosting and Computing Services | IaaS | n/a | 2020 | 2020 |
|
|
|
Application Hosting and Computing Services | IaaS |
|
2018 | 2018 |
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
Collaboration
Vendor |
Old Product |
New Product |
Category |
Market |
VAR/SI |
When |
Live |
---|---|---|---|---|---|---|---|
Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
CRM
Vendor |
Old Product |
New Product |
Category |
Market |
VAR/SI |
When |
Live |
---|---|---|---|---|---|---|---|
Cisco Systems | Legacy | Cisco Customer Journey Platform | Call Center | CRM | n/a | 2016 | 2017 |
|
|
|
Call Center | CRM |
|
2011 | 2011 |
|
|
|
CRM | CRM |
|
2017 | 2017 |
|
|
|
CRM | CRM |
|
2011 | 2011 |
|
|
|
Customer Experience | CRM |
|
2011 | 2011 |
|
|
|
Marketing Automation | CRM |
|
2012 | 2012 |
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2014 | 2014 |
eCommerce
Vendor |
Old Product |
New Product |
Category |
Market |
VAR/SI |
When |
Live |
---|---|---|---|---|---|---|---|
|
|
|
eCommerce | eCommerce |
|
2017 | 2017 |
|
|
|
eCommerce | eCommerce |
|
2012 | 2012 |
|
|
|
eCommerce | eCommerce |
|
2012 | 2012 |
|
|
|
eCommerce | eCommerce |
|
2013 | 2013 |
ERP Financial Management
Vendor |
Old Product |
New Product |
Category |
Market |
VAR/SI |
When |
Live |
---|---|---|---|---|---|---|---|
|
|
|
ERP Financial | ERP Financial Management |
|
2010 | 2011 |
|
|
|
ERP Financial | ERP Financial Management |
|
2019 | 2020 |
|
|
|
Expense Management | ERP Financial Management |
|
2012 | 2012 |
TRM
Vendor |
Old Product |
New Product |
Category |
Market |
VAR/SI |
When |
Live |
---|---|---|---|---|---|---|---|
|
|
|
Governance, Risk and Compliance | TRM |
|
2020 | 2020 |
|
|
|
Governance, Risk and Compliance | TRM |
|
2021 | 2021 |
ITSM
Vendor |
Old Product |
New Product |
Category |
Market |
VAR/SI |
When |
Live |
---|---|---|---|---|---|---|---|
|
|
|
IT Service Management | ITSM |
|
2018 | 2018 |
PaaS
Vendor |
Old Product |
New Product |
Category |
Market |
VAR/SI |
When |
Live |
---|---|---|---|---|---|---|---|
|
|
|
Master Data Management | PaaS |
|
2014 | 2014 |
SCM
Vendor |
Old Product |
New Product |
Category |
Market |
VAR/SI |
When |
Live |
---|---|---|---|---|---|---|---|
|
|
|
Supply Chain Management | SCM |
|
2021 | 2021 |
First Name | Last Name | Title | Function | Department | Phone | |
---|---|---|---|---|---|---|
Senior Product Owner eCommerce Delivery | Director | Sales | ||||
HR Director Europe | Director | HR | ||||
European Marketing Executive | CXO | Marketing | ||||
Chief Digital Officer | CXO | IT | ||||
VP Merchandising & Procurement Europe | VP | Procurement | ||||
Category and Procurement Manager - Europe (Inkoop Purchasing Sourcing) | Manager | Procurement | ||||
SVP Contract Division Europe | VP | Operations | ||||
Senior Director of Information Technology | Director | IT | ||||
CFO | CXO | Finance | ||||
SVP - Controller and Chief Accounting Officer | CXO | Finance | ||||
Vice President - Corporate Financial Planning and Analysis | VP | Finance | ||||
Senior Finance Manager | Manager | Finance | ||||
Senior Director, Group Controller International | Director | Finance |
Date | Company | Status | Vendor | Product | Category | Market |
---|---|---|---|---|---|---|
No data found |