Apps Run The World

Office Depot Europe B.V. Digital Transformation Initiatives

Apps Run The World

About the Customer

Office Depot International B.V. manufactures and markets office furnishings and products including whiteboard cleaners. The company is based in Venlo, the Netherlands. Office Depot International B.V. operates as a subsidiary of Office Depot, Inc.

Scope and Challenges

Office Depot was transforming its traditional mail order business into an easy-to-use online webshop. The website until then has already grown to become the central point of sale for their products, from 20% of transactions which took place online, by 2016 that figure has grown to 80%.

Looking to the future, Office Depot wanted to offer a personal approach. The ultimate goal was to achieve a 360-degree view of the customer, a platform that will integrate and link their own back-end systems (including ERP and Order systems).

Around this time, in early 2017, Office Depot Europe decided to disrupt it's HCM Solution by moving away from legacy infrastructure - PeopleSoft by Oracle.

Outcome and Implications

Office Depot Europe having a long partnership with SAP ( the company implemented SAP EEP ECC 6.0 nearly a decade ago ) decided to partner with SAP again. More precisely they adopted SAP C/4HANA solutions to streamline processes, people and technology to an optimal effect. The company operates through 31 different websites in Europe, so every change had to be implemented 31 times. Making a simple change on the website, like adding a new product, easily took 48 hours as a result.

Soon after they quickly operated smoothly with Tacit Knowledge to implement SAP Commerce Cloud for B2B. During the implementation, an agile approach helped to adapt to the rapidly changing digital market. Valuable data was converted into action, making it possible to offer a personalized customer journey, with that said the customer satisfaction scored have improved significantly.

As for the HCM solution, they went with Workday's solution - Workday HCM.


Columbusweg 33 5
Venlo, 928 LA , x
Netherlands
31 77 323 88 88
https://www.officedepot.eu/
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Enterprise Software & Cloud Applications Purchased by Office Depot Europe B.V.


Vendor Old Product New Product Function Market Users VAR/SI When Live
Adobe Systems Legacy Applications Adobe Campaign Campaign Management, eMail and Cross-Channel Marketing CRM n/a n/a 2012 2012
Subscribe Subscribe Subscribe Cloud Contact Center CRM Subscribe Subscribe 2011 2011
Subscribe Subscribe Subscribe Omnichannel Cloud Contact Center Solution CRM Subscribe Subscribe 2016 2017
Subscribe Subscribe Subscribe eCommerce Integration Platform eCommerce Subscribe Subscribe 2012 2012
Subscribe Subscribe Subscribe eCommerce eCommerce Subscribe Subscribe 2012 2012
Subscribe Subscribe Subscribe Customer Experience CRM Subscribe Subscribe 2011 2011
Subscribe Subscribe Subscribe eCommerce eCommerce Subscribe Subscribe 2013 2013
Subscribe Subscribe Subscribe Customer Relationship Management CRM Subscribe Subscribe 2014 2014
Subscribe Subscribe Subscribe eCommerce and Omni-Channel Commerce Solution eCommerce Subscribe Subscribe 2017 2017
Subscribe Subscribe Subscribe Enterprise Resource Planning ERP Financial Management Subscribe Subscribe 2010 2011
Subscribe Subscribe Subscribe Customer Relationship Management CRM Subscribe Subscribe 2017 2017
Subscribe Subscribe Subscribe Customer Relationship Management CRM Subscribe Subscribe 2011 2011
Subscribe Subscribe Subscribe Travel and Expense ERP Financial Management Subscribe Subscribe 2012 2012
Subscribe Subscribe Subscribe Master Data Management Content Management Subscribe Subscribe 2014 2014
Subscribe Subscribe Subscribe Human Capital Management HCM Subscribe Subscribe 2017 2017

IT Decision Makers and Key Stakeholders at Office Depot Europe B.V.


First Name Last Name Title Email Phone
Subscribe Subscribe Sr. Director, Group Controller International Subscribe Subscribe
Subscribe Subscribe Sr. Director of Information Technology Subscribe Subscribe
Subscribe Subscribe Director Internal Procurement Subscribe Subscribe
Subscribe Subscribe CFO Subscribe Subscribe
Subscribe Subscribe Senior Finance Manager Subscribe Subscribe
Subscribe Subscribe Director of Financial Services Subscribe Subscribe
Subscribe Subscribe Chief Digital Officer Subscribe Subscribe
Subscribe Subscribe SVP - Controller and Chief Accounting Officer Subscribe Subscribe
Subscribe Subscribe Category and Procurement Manager - Europe (Inkoop Purchasing Sourcing) Subscribe Subscribe
Subscribe Subscribe Senior Vice President Contract Division Europe Subscribe Subscribe
Subscribe Subscribe VP Merchandising & Procurement Europe Subscribe Subscribe
Subscribe Subscribe HR Director Europe Subscribe Subscribe
Subscribe Subscribe Senior Product Owner eCommerce Delivery Subscribe Subscribe
Subscribe Subscribe European Marketing Executive Subscribe Subscribe
Subscribe Subscribe Vice President - Corporate Financial Planning and Analysis Subscribe Subscribe