Office Depot Mexico
Juan Salvador Agraz 101, Contadero, Cuajimalpa de Morelos,
Mexico City, 5348,
Mexico
Mexico City, 5348,
Mexico
52 55 5292 7970
Retail
Office Depot Mexico Technographics
Office Depot Mexico Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Office Depot Mexico and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 12500 Office Depot Mexico employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Office Depot Mexico has purchased the following applications: Oracle Retail Xstore Point-of-Service for Point Of Sale in 2019, Tawk.to for Chatbots and Conversational AI in 2016, Vonage Video API (ex TokBox OpenTok) for Audio Video and Web Conferencing in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Office Depot Mexico is running and its propensity to invest more and deepen its relationship with Oracle , Tawk.to , Vonage or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Office Depot Mexico revenues, which have grown to $2.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Office Depot Mexico intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Office Depot Mexico Tech Stack and Enterprise Applications
Office Depot Mexico ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Retail Xstore Point-of-Service | Point Of Sale | ERP Services and Operations | n/a | 2019 | 2019 |
In 2019 Office Depot Mexico implemented Oracle Retail Xstore Point-of-Service to modernize in-store checkout capabilities and improve customer engagement and experience. The Oracle Retail Xstore Point-of-Service deployment is categorized as Point Of Sale and was positioned as a core retail system alongside Oracle Retail Merchandising System and Oracle Retail Store Inventory Management.
The implementation focused on standard Point Of Sale functional workflows, including transaction processing, checkout orchestration, payment acceptance and receipt handling, plus in-store inventory lookup and promotions/price execution to support sales floor interactions. Configuration emphasized centralized catalog and pricing controls, cashier workstation configuration, and retail client responsiveness to support peak store traffic and omnichannel fulfillment touchpoints.
Operationally the rollout targeted Office Depot Mexico stores and store operations teams, integrating Oracle Retail Xstore Point-of-Service with Oracle Retail Merchandising System and Oracle Retail Store Inventory Management to unify merchandising, inventory visibility and point of sale transactions. Governance centered on consolidated configuration management and coordinated promotion and pricing workflows across merchandising and POS, with operational process updates to align store staff, customer service and inventory management with the new systems.
|
|
|
|
|
Retail Management | ERP Services and Operations |
|
2019 | 2019 |
|
Office Depot Mexico AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tawk.to | Legacy | Tawk.to | Chatbots and Conversational AI | AI-Powered Application | n/a | 2016 | 2016 |
In 2016, Office Depot Mexico implemented Tawk.to on its public ecommerce site. The deployment uses Tawk.to in the Chatbots and Conversational AI category to deliver customer-facing web chat and real-time messaging for shoppers on officedepot.com.mx.
The implementation centers on a website-embedded chat widget provisioned by Tawk.to, employing standard Chatbots and Conversational AI capabilities such as real-time messaging, visitor presence detection, agent queueing, and templated responses for customer service workflows. Operational coverage is the corporate ecommerce site and the rollout was managed through site-level configuration and web asset administration, with ongoing governance and day to day administration assigned to the ecommerce and customer service teams.
|
Office Depot Mexico Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Vonage | Legacy | Vonage Video API (ex TokBox OpenTok) | Audio Video and Web Conferencing | Collaboration | n/a | 2021 | 2021 |
In 2021 Office Depot Mexico deployed Vonage Video API (ex TokBox OpenTok) on its public website, establishing a web-embedded real-time media layer consistent with the Audio Video and Web Conferencing category. The implementation is present in the site source and centers on delivering browser-based audio and video sessions directly from the storefront.
The implementation likely uses Vonage Video API client SDKs and WebRTC media flows to instantiate sessions, manage signaling, and handle token-based session orchestration, aligning with common Audio Video and Web Conferencing functional patterns. Typical configuration patterns for this integration would include client-side session initialization from the browser, server-side token generation for secure session admission, and media stream handling for live one-to-one or small group interactions.
Operationally the Vonage Video API deployment is scoped to the website channel and is positioned to support customer-facing scenarios such as remote assistance, virtual consultations, or enhanced e-commerce engagement, reflecting standard business functions served by Audio Video and Web Conferencing solutions. Governance and rollout considerations implied by the integration include front-end developer ownership, server-side token management tied into existing web authentication, and monitoring of session availability and media quality within the web application.
|
|
|
|
|
Collaboration | Collaboration |
|
2019 | 2019 |
|
Office Depot Mexico eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
eCommerce | eCommerce |
|
2015 | 2015 |
|
|
|
|
|
Personalization and Product Recommendations | eCommerce |
|
2015 | 2015 |
|
Office Depot Mexico SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Inventory Management | SCM |
|
2019 | 2019 |
|
Office Depot Mexico CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Customer Engagement | CRM |
|
2019 | 2019 |
|
|
|
|
|
Customer Engagement | CRM |
|
2021 | 2021 |
|
|
|
|
|
Customer Experience | CRM |
|
2021 | 2021 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2021 | 2021 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2022 | 2022 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2021 | 2021 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2020 | 2020 |
|
Office Depot Mexico ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
|
2017 | 2017 |
|
Office Depot Mexico IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
Office Depot Mexico CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Identity and Access Management (IAM) | CyberSecurity |
|
2021 | 2021 |
|
IT Decision Makers and Key Stakeholders at Office Depot Mexico
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
CIO | CXO | Finance | |
|
|
|
Director Systems Applications | Director | IT | |
|
|
|
Director IT | Director | Finance | |
|
|
|
IT Manager | Manager | IT | |
|
Apps Being Evaluated by Office Depot Mexico Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Office Depot Mexico IT executives and key decision makers. This section highlights Office Depot Mexico's latest recorded technology evaluations, including Oracle Retail Store Inventory Management for Inventory Management on 2026-01-08. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Office Depot Mexico digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-01-08 | Office Depot Mexico | Evaluated | Oracle | Oracle Retail Store Inventory Management | Inventory Management | SCM |
FAQ - APPS RUN THE WORLD Office Depot Mexico Technographics
Office Depot Mexico is a Retail organization based in Mexico,
with around 12500 employees and annual revenues of $2.00 billion.
Office Depot Mexico operates a diverse technology stack with applications such as
Oracle Retail Xstore Point-of-Service, Tawk.to and Vonage Video API (ex TokBox OpenTok),
covering areas like Point Of Sale, Chatbots and Conversational AI and Audio Video and Web Conferencing.
Office Depot Mexico has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Tawk.to and Vonage.
Office Depot Mexico recently adopted applications including
Magnite (ex Rubicon Project) in 2022, Vonage Video API (ex TokBox OpenTok) in 2021 and SAP Emarsys in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Office Depot Mexico’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Office Depot Mexico’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Office Depot Mexico technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.