Omni Hotels & Resorts
4001 Maple Avenue, Suite 600,
Dallas, 75219, TX,
United States
Dallas, 75219, TX,
United States
1 800-809-6664
Leisure and Hospitality
Omni Hotels & Resorts Technographics
Omni Hotels & Resorts Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Omni Hotels & Resorts and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 15000 Omni Hotels & Resorts employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Omni Hotels & Resorts has purchased the following applications: SAP Concur Expense for Expense Management in 2016, UKG Workforce Central (ex Kronos Workforce Central) for Workforce Management in 2008, Sojern for Guest Management in 2013 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Omni Hotels & Resorts is running and its propensity to invest more and deepen its relationship with SAP , BirchStreet Systems , UKG or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Omni Hotels & Resorts revenues, which have grown to $2.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Omni Hotels & Resorts intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Omni Hotels & Resorts Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Concur Expense | Expense Management | ERP Financial Management | n/a | 2016 | 2016 |
In 2016, Omni Hotels & Resorts implemented SAP Concur Expense at its Providence, Rhode Island property, initiating use in August 2016 and continuing to present. SAP Concur Expense is the hotel's Expense Management application and is integrated into core accounts payable and expense workflows.
Operational scope at the Providence property covers accounts payable coordination for a 564 room full service hotel with extensive meeting space, where the accounts payable coordinator processes all hotel invoices, maintains the accounting department checkbook, and keeps outside vendor accounts current. Functional capabilities in use include invoice and expense batch processing, commission and rebate invoice handling for prepay and post event charges, and month end trades payable reconciliation. Integrations are explicit in operational practice, Concur batches are exported and entered into the Oracle Financial System and Birchstreet batches are also entered into the Oracle Financial System to centralize posting. Governance and workflow restructuring emphasize structured month end close procedures and coordinated vendor statement reconciliation managed by the accounting team.
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Payment Processing | ERP Financial Management |
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2007 | 2008 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UKG | Legacy | UKG Workforce Central (ex Kronos Workforce Central) | Workforce Management | HCM | n/a | 2008 | 2008 |
In 2008, Omni Hotels & Resorts implemented UKG Workforce Central (ex Kronos Workforce Central) as its Workforce Management platform to support enterprise timekeeping and payroll administration. The deployment used Kronos WFC Workforce Central Version 5.2 for the operational cadence, with explicit daily and weekly processing and maintenance workflows documented for payroll runs and time data reconciliation.
Configuration centered on time and attendance capture, payroll batch preparation, and workforce administration capabilities common to Workforce Management systems, with system configuration tuned to support hotel operations staffing patterns and shift-based labor entries. UKG Workforce Central was maintained as the authoritative source for employee time records and scheduling inputs, with recurring operational processes for daily edits, week-closing, and payroll data export.
Operational ownership resided with payroll and HR operations teams, who executed daily and weekly processing cycles and ongoing system maintenance tasks, including time data validation and schedule adjustments. Governance emphasized procedural controls around daily time edits and weekly payroll cutoffs, aligning Workforce Management controls with payroll and HR workflows across Omni Hotels & Resorts.
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Sojern | Legacy | Sojern | Guest Management | ERP Services and Operations | n/a | 2013 | 2013 |
In 2013, Omni Hotels & Resorts implemented Sojern on its website to support Guest Management. The deployment embeds Sojern as a web-based audience data and guest profiling layer across site pages, capturing behavioral signals and booking intent to inform guest engagement workflows. Sojern is used to enrich guest profiles, enable segmentation, and drive onsite personalization consistent with Guest Management capabilities.
Operational ownership sits with the central digital marketing and e-commerce teams, who govern tag deployment, audience definitions, and campaign activation through site content controls. The implementation scope is the public website, with configuration focused on script-based data capture and audience activation for marketing and reservation touchpoints. Sojern functions as the Guest Management application for Omni Hotels & Resorts on its website.
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Reservation and Booking Management | ERP Services and Operations |
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2016 | 2016 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Chatbots and Conversational AI | AI-Powered Application |
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2013 | 2013 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2012 | 2018 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2018 | 2018 |
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Event Management | Collaboration |
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2017 | 2017 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2014 | 2014 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2019 | 2019 |
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Personalization and Product Recommendations | eCommerce |
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2016 | 2016 |
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CRM
ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2014 | 2014 |
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Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2015 | 2015 |
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Supplier Relationship Management | Procurement |
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2015 | 2015 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Treasury Management | TRM |
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2017 | 2017 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2018 | 2018 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Cloud Storage | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2017 | 2017 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Omni Hotels & Resorts
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Omni Hotels & Resorts Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Omni Hotels & Resorts IT executives and key decision makers. This section highlights Omni Hotels & Resorts's latest recorded technology evaluations, including IFS Maintenix for Aviation MRO on 2026-01-06, Oracle OPERA Cloud PMS for Hotel Property Management on 2025-06-26, and Equinix Cloud for Application Hosting and Computing Services on 2025-06-23. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Omni Hotels & Resorts digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Omni Hotels & Resorts Technographics
Omni Hotels & Resorts is a Leisure and Hospitality organization based in United States,
with around 15000 employees and annual revenues of $2.00 billion.
Omni Hotels & Resorts operates a diverse technology stack with applications such as
SAP Concur Expense, UKG Workforce Central (ex Kronos Workforce Central) and Sojern,
covering areas like Expense Management, Workforce Management and Guest Management.
Omni Hotels & Resorts has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, UKG and Sojern.
Omni Hotels & Resorts recently adopted applications including
Oracle OPERA Cloud Loyalty in 2025, P3 Loyalty in 2024 and LiveRamp Clean Room in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Omni Hotels & Resorts’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Omni Hotels & Resorts’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Omni Hotels & Resorts technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.