Open University of Hong Kong, The
Open University of Hong Kong, The Technographics
Open University of Hong Kong, The Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Open University of Hong Kong, The and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 800 Open University of Hong Kong, The employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Open University of Hong Kong, The has purchased the following applications: Oracle E-Business Suite for ERP Financial in 2010, Zendesk Chat for Chatbots and Conversational AI in 2021, Zendesk Service for Customer Support in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Open University of Hong Kong, The is running and its propensity to invest more and deepen its relationship with Oracle , Zendesk , Cloudflare or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Open University of Hong Kong, The revenues, which have grown to $250.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Open University of Hong Kong, The intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Open University of Hong Kong, The Tech Stack and Enterprise Applications
Open University of Hong Kong, The ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite | ERP Financial | ERP | n/a | 2010 | 2010 |
In 2010, Open University of Hong Kong, The deployed Oracle E-Business Suite as its ERP Financial platform to centralize core financial management for the institution. The deployment targeted the Finance Unit and aimed to provide a single integrated application for transaction recording and financial reporting.
Oracle E-Business Suite was configured with ledger, purchasing and payable modules, providing up-to-date financial information to the Finance Unit via a user friendly graphical user interface. Functional scope aligns with standard ERP Financial workflows including general ledger accounting, procure to pay orchestration and supplier payable processing, with configuration focused on transactional visibility and centralized financial control.
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Expense Management | ERP |
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2010 | 2010 |
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Open University of Hong Kong, The AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Open University of Hong Kong, The implemented Zendesk Chat on its public website. The deployment uses Zendesk Chat as a web-embedded conversational layer under the Chatbots and Conversational AI category, providing real-time messaging for prospective and current student enquiries. Zendesk Chat captures live web sessions and funnels conversations into the university support environment, enabling synchronous engagement on pages that host admissions, course information, and general enquiries. The implementation centers on a student-facing chat presence accessible from the public website.
Functional capabilities implemented include a client-side chat widget, real-time agent messaging, session queuing and routing, and automated message triggers that are typical for Chatbots and Conversational AI solutions. Conversations are configured to escalate into formal support workflows and be recorded for reporting and quality control, aligning chat interactions with existing service processes. Operational administration is managed through the Zendesk Chat administration interface, with web services and student support teams accountable for monitoring, configuration, and conversational policy controls.
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Open University of Hong Kong, The CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Service | Customer Support | CRM | n/a | 2020 | 2020 |
In 2020, Open University of Hong Kong implemented Zendesk Service to centralize Customer Support for student and public-facing inquiries through its website. The deployment uses Zendesk Service as a cloud SaaS instance embedded on the OUHK website to capture web-submitted tickets and route them into a centralized support queue, supporting student services and administrative offices across the institution.
Configuration focuses on core Customer Support capabilities of Zendesk Service, including ticketing, a knowledge base, and multichannel request capture consistent with web-based submission and email intake workflows. Governance and operational controls were established with standardized ticket routing rules, agent role permissions, SLA-aligned workflows, and reporting administered through the Zendesk Service console, aligning Open University of Hong Kong Zendesk Service Customer Support with student inquiry handling as the primary business function.
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Open University of Hong Kong, The IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Open University of Hong Kong, The
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Director, Finance | Director | Finance | |
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Deputy Director, Finance | Director | Finance | |
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Senior Finance Manager (Management Accounting), Finance Unit | Manager | Finance | |
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VP Administration and Development | VP | Operations | |
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Director, IT | Director | Finance | |
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Senior Finance Manager (Procurement Services), Finance Unit | Manager | Procurement | |
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DIrector, HR | Director | HR | |
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Deputy Director of Human Resources | Director | HR | |
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Senior Information Technology Manager, Information Technology Unit | Manager | IT | |
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Deputy Director of Information Technology, Information Technology Unit | Director | IT | |
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Apps Being Evaluated by Open University of Hong Kong, The Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Open University of Hong Kong, The IT executives and key decision makers. This section highlights Open University of Hong Kong, The's latest recorded technology evaluations, including Microsoft Power BI for Analytics and BI on 2025-03-10 and Oracle PeopleSoft Campus Solutions for Student Information on 2024-11-25. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Open University of Hong Kong, The digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-03-10 | Open University of Hong Kong, The | Evaluated | Microsoft | Microsoft Power BI | Analytics and BI | Analytics and BI |
| 2024-11-25 | Open University of Hong Kong, The | Evaluated | Oracle | Oracle PeopleSoft Campus Solutions | Student Information | ERP Services and Operations |
FAQ - APPS RUN THE WORLD Open University of Hong Kong, The Technographics
Open University of Hong Kong, The is a Education organization based in China,
with around 800 employees and annual revenues of $250.0 million.
Open University of Hong Kong, The operates a diverse technology stack with applications such as
Oracle E-Business Suite, Zendesk Chat and Zendesk Service,
covering areas like ERP Financial, Chatbots and Conversational AI and Customer Support.
Open University of Hong Kong, The has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle and Zendesk.
Open University of Hong Kong, The recently adopted applications including
Zendesk Chat in 2021, Cloudflare CDN in 2021 and Zendesk Service in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Open University of Hong Kong, The’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Open University of Hong Kong, The’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Open University of Hong Kong, The technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.