Pacific Smiles Group
Level 1/6 Molly Morgan Dr,
Maitland, 2323, NSW,
Australia
Maitland, 2323, NSW,
Australia
61 2 4930-2000
Healthcare
Pacific Smiles Group Technographics
Pacific Smiles Group Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Pacific Smiles Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1000 Pacific Smiles Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Pacific Smiles Group has purchased the following applications: Kineo LMS for Learning and Development in 2022, Centaur Dental4Windows for Medical Practice Management in 2017, IBM Cloud (formerly IBM Bluemix and IBM SoftLayer) for Application Hosting and Computing Services in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Pacific Smiles Group is running and its propensity to invest more and deepen its relationship with Kineo , Pronto Software , Workday or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Pacific Smiles Group revenues, which have grown to $128.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Pacific Smiles Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Pacific Smiles Group Tech Stack and Enterprise Applications
Pacific Smiles Group HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Kineo | Legacy | Kineo LMS | Learning and Development | HCM | n/a | 2022 | 2022 |
In 2022 Pacific Smiles Group implemented Kineo LMS for Learning and Development. The deployment surfaces as a web-hosted, branded learner portal accessible via pacificsmilesgroup.kineoportal.com.au, positioning Kineo LMS as the primary delivery layer for online workforce learning.
Kineo LMS was configured to manage a centralized course catalog, content hosting and distribution, learner enrollment and automated assignment workflows, assessment and competency tracking, and reporting for compliance use cases. The implementation uses standard Learning and Development capabilities such as SCORM and content versioning to support structured learning pathways and recurring mandatory training.
Operationally the Kineo LMS instance is presented through the company website as the primary access point for both clinical and corporate learning needs across Pacific Smiles Group, aligning learning access with day-to-day staff workflows. Administration and governance were organized around centralized learning administration, role based permissions for managers and training administrators, and reporting workflows to support regulatory and compliance obligations.
The narrative focuses on system architecture, functional modules, portal based delivery, and governance structures implemented with Kineo LMS, reflecting an enterprise oriented Learning and Development deployment for a healthcare services organization.
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Payroll | HCM |
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2020 | 2020 |
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Recruiting, Applicant Tracking System | HCM |
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2022 | 2022 |
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Time and Attendance | HCM |
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2020 | 2020 |
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Pacific Smiles Group ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Centaur Software Development | Legacy | Centaur Dental4Windows | Medical Practice Management | ERP Services and Operations | n/a | 2017 | 2017 |
In 2017 Pacific Smiles Group implemented Centaur Dental4Windows as its Medical Practice Management application. The implementation addressed clinical and administrative operations across the group, supporting front desk booking, clinical records and practice-level production reporting for a 1500 person organization operating in Australia.
Centaur Dental4Windows was configured to systemise core practice processes, including appointment scheduling, patient database maintenance and daily clinical preparation routines described as morning hurdles. Financial and patient transaction modules were used to process payments through HICAPS, DVA, CDBS and eftpos, and to capture daily and monthly production logs and reports. Operational capabilities implemented included inventory ordering and tracking, supplier and dental lab interactions, and production goal tracking for clinicians.
The application integrated operational workflows with staff administration and timekeeping by interfacing with Emplive for staff rostering and timesheet submission. Reporting workflows produced daily reports and banking reconciliation artifacts that were forwarded to head office for central review, and regional managers used the platform outputs during monthly Sydney metro region meetings. Patient recall, confirmation and treatment plan follow up processes were executed through Centaur Dental4Windows driven booking and recall functionality.
Governance and rollout emphasized process standardization, staff induction and ongoing training, with regional managers responsible for mentoring, Steri accreditation for new hires and facilitating monthly clinical and administrative meetings. The deployment embedded operational protocols for complaints handling, compliance with the Pacific Smiles Group quality framework and routine production reporting. The implementation positioned Centaur Dental4Windows as the operational system of record for scheduling, payments, inventory and production reporting within the Pacific Smiles Group Medical Practice Management footprint.
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Pacific Smiles Group IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| IBM | Legacy | IBM Cloud (formerly IBM Bluemix and IBM SoftLayer) | Application Hosting and Computing Services | IaaS | n/a | 2021 | 2021 |
In 2021, Pacific Smiles Group deployed IBM Cloud (formerly IBM Bluemix and IBM SoftLayer) to host and serve its public website. This deployment positions IBM Cloud as the Application Hosting and Computing Services platform supporting the organization’s external web presence and digital storefront for patient engagement.
The implementation reflects core hosting capabilities common to Application Hosting and Computing Services, including virtual server compute, object storage for media and assets, content delivery for performance optimization, and platform runtimes or container services to run application code. These functional components align with web content management workflows, secure TLS termination, and traffic routing essential for public website delivery.
Operational scope centers on marketing and patient-facing digital services managed by web and IT operations teams, with account-level access controls and environment segregation implied for production and non-production deployments. The presence of IBM Cloud (formerly IBM Bluemix and IBM SoftLayer) on the Pacific Smiles Group website confirms reliance on IBM Cloud for the hosting layer, linking Application Hosting and Computing Services to front-end patient engagement channels.
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Pacific Smiles Group
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Chief Financial Officer | CXO | Finance | |
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Founder and Executive Director | Director | Finance | |
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HR Business Partner | Manager | HR | |
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Payroll Officer | Manager | Finance | |
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Management Accountant | Manager | Finance | |
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Chief Operating Officer | CXO | Finance | |
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Chief Executive Officer & Managing Director | Director | Finance | |
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Chief Information Officer | CXO | IT | |
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Executive Leader, People and Performance | Manager | HR | |
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WHS Specialist & HR Business Partner | Manager | HR | |
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People and Culture Manager | Manager | HR | |
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Head of Talent | Director | HR | |
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Payroll Officer | Manager | Finance | |
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HR Business Partner | Manager | HR | |
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Learning Manager | Manager | HR | |
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Talent Acquisition Manager | Manager | HR | |
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Human Resources Manager | Manager | HR | |
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CFO | CXO | Finance | |
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Chief People Officer | CXO | HR | |
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Payroll Officer | Non Manager | HR | |
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Chief Information Officer | CXO | IT | |
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Apps Being Evaluated by Pacific Smiles Group Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Pacific Smiles Group IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Pacific Smiles Group digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Pacific Smiles Group Technographics
Pacific Smiles Group is a Healthcare organization based in Australia,
with around 1000 employees and annual revenues of $128.0 million.
Pacific Smiles Group operates a diverse technology stack with applications such as
Kineo LMS, Centaur Dental4Windows and IBM Cloud (formerly IBM Bluemix and IBM SoftLayer),
covering areas like Learning and Development, Medical Practice Management and Application Hosting and Computing Services.
Pacific Smiles Group has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Kineo, Centaur Software Development and IBM.
Pacific Smiles Group recently adopted applications including
Kineo LMS in 2022, Workday Recruiting in 2022 and IBM Cloud (formerly IBM Bluemix and IBM SoftLayer) in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Pacific Smiles Group’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Pacific Smiles Group’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Pacific Smiles Group technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.