Pacífico Seguros
Pacífico Seguros Technographics
Pacífico Seguros Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Pacífico Seguros and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 5000 Pacífico Seguros employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Pacífico Seguros has purchased the following applications: EXACTUS ERP for ERP Financial in 2017, SAP HCM (HR) for Core HR in 2016, Zoho SalesIQ for Chatbots and Conversational AI in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Pacífico Seguros is running and its propensity to invest more and deepen its relationship with Prezi , SAP , Zoho Corp. or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Pacífico Seguros revenues, which have grown to $135.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Pacífico Seguros intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Pacífico Seguros Tech Stack and Enterprise Applications
Pacífico Seguros ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Prezi | Legacy | EXACTUS ERP | ERP Financial | ERP | n/a | 2017 | 2017 |
In 2017, Pacífico Seguros implemented EXACTUS ERP as its core ERP Financial system. The deployment established a centralized financial backbone for Pacífico Seguros operations in Peru, focused on consolidating accounting and treasury activities across insurance business units.
EXACTUS ERP was configured to support standard ERP Financial capabilities including general ledger, accounts payable and accounts receivable, fixed asset accounting, treasury controls, and statutory financial reporting. Configuration emphasized role based financial controls and automated journal and reconciliation workflows appropriate for an insurance carrier with complex premium and claims cash flows.
The implementation integrated or coexisted with ACSELX FINANCES and ONBASE, with ACSELX FINANCES used for specialized financial processing and ONBASE providing enterprise document management for invoices and policy documentation. LOTUS is referenced as a detection adopter in the environment and was positioned to supply detection and alerting workflows that feed into financial and compliance processes, enabling document and transaction level validation.
Governance focused on standardizing the chart of accounts, centralizing month end financial close procedures, and enforcing approval workflows for payables and receivables. Rollout emphasized process alignment across finance, accounting and document intensive lines such as claims, with controls and auditability embedded in EXACTUS ERP configuration to support ongoing financial governance.
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Pacífico Seguros HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP HCM (HR) | Core HR | HCM | n/a | 2016 | 2016 |
In 2016 Pacífico Seguros configured SAP HCM (HR) as its Core HR platform to support the Fusion Project across the Pacific Peruvian and Swiss Pacific Life companies. The implementation targeted centralized human resources operations and employee master data consolidation across affiliated life insurance entities.
Configurations targeted core HCM modules, specifically OM Organizational Management, PA Personnel Administration, PY Payroll, and PT Personnel Time Management. Workstreams included role and position structure design, infotype configuration, payroll schema adjustments, and time evaluation setup consistent with Core HR functional workflows.
The technical scope addressed multi-entity HR records and cross-company personnel structures as part of the Fusion Project, aligning organizational units, positions, and reporting lines between the Peruvian and Swiss life insurance entities. The deployment emphasized centralized HCM configuration to support standardized HR processes across the insurance group.
Project activities explicitly documented included analysis, unit and integral tests, and preparation of implementation documentation tied to the Fusion Project for the Pacific Peruvian and Swiss Pacific Life companies. Pacífico Seguros also participated in the BCP Project SAP Certification for HCM from October 2016 through March 2017, reflecting certification and validation workstreams and governance-led test and documentation handover to HR operations teams.
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Pacífico Seguros AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoho Corp. | Legacy | Zoho SalesIQ | Chatbots and Conversational AI | AI-Powered Application | Soluciones M4G | 2018 | 2018 |
In 2018, Pacífico Seguros implemented Zoho SalesIQ, deploying a Chatbots and Conversational AI solution from Zoho Corp. The initiative was led by Soluciones M4G and focused on digitizing real time customer engagement for Pacífico Seguros, a Peruvian insurer with approximately 5000 employees. Deployment targeted the corporate website and primary digital touchpoints to support customer service and commercial teams.
The Zoho SalesIQ implementation was configured with a web chat widget, conversational bot flows for automated responses, real time visitor monitoring, proactive messaging, and routing rules for chat assignment. Configuration included automated lead capture forms and session transcript retention to support sales qualification and service triage. Zoho SalesIQ was tailored to enforce role based access for agents and to capture structured interaction data for downstream processing.
Integrations centered on Zoho CRM, synchronizing captured leads and creating service records to maintain continuity between conversational interactions and CRM activities. Soluciones M4G executed the integration and data mapping, embedding the SalesIQ client across Pacífico Seguros web properties and establishing real time synchronization between the conversational layer and CRM records. The architecture emphasized event driven interaction flows from the chat layer into core commercial systems.
Governance and rollout followed a phased approach by business function with training and operational handover to IT and customer service teams. Implementation work included configuration of routing and escalation workflows to align with existing service processes, agent onboarding, and administrative governance for chat operation. Soluciones M4G retained implementation responsibility through deployment and stabilization.
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Pacífico Seguros Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Analytics and BI | Analytics and BI |
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2017 | 2017 |
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Pacífico Seguros Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
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2013 | 2013 |
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Pacífico Seguros Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Web Content Management | Content Management |
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2017 | 2017 |
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Pacífico Seguros CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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CRM | CRM |
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2017 | 2017 |
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CRM | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2014 | 2014 |
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Digital Advertising Platform | CRM |
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2022 | 2022 |
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Marketing Analytics, Data Management Platform | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Pacífico Seguros ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Remote Monitoring and Management | ITSM |
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2024 | 2024 |
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Pacífico Seguros PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Project Portfolio Management | PPM |
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2016 | 2016 |
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Pacífico Seguros IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2023 | 2023 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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Pacífico Seguros CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2023 | 2024 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2023 | 2024 |
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IT Decision Makers and Key Stakeholders at Pacífico Seguros
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Pacífico Seguros Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Pacífico Seguros IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Pacífico Seguros digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Pacífico Seguros Technographics
Pacífico Seguros is a Insurance organization based in Peru,
with around 5000 employees and annual revenues of $135.0 million.
Pacífico Seguros operates a diverse technology stack with applications such as
EXACTUS ERP, SAP HCM (HR) and Zoho SalesIQ,
covering areas like ERP Financial, Core HR and Chatbots and Conversational AI.
Pacífico Seguros has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Prezi, SAP and Zoho Corp..
Pacífico Seguros recently adopted applications including
Microsoft Azure Bastion in 2024, Lumen Cloud (ex CenturyLink) in 2023 and Lumen CDN in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Pacífico Seguros’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Pacífico Seguros’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Pacífico Seguros technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.