Pacífico Seguros Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Pacífico Seguros and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 5000 Pacífico Seguros employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Pacífico Seguros has purchased the following applications: Microsoft Power BI for Analytics and BI in 2017, Lumen Cloud (ex CenturyLink) for Application Hosting and Computing Services in 2023, Zoho SalesIQ for Chatbots and Conversational AI in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Pacífico Seguros is running and its propensity to invest more and deepen its relationship with Microsoft , Lumen Technologies , Zoho Corp. or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Pacífico Seguros revenues, which have grown to $135.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Pacífico Seguros intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Power BI | Analytics and BI | Analytics and BI | n/a | 2017 | 2017 |
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Lumen Technologies | Legacy | Lumen Cloud (ex CenturyLink) | Application Hosting and Computing Services | IaaS | n/a | 2023 | 2023 | ||
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Content Delivery Network | IaaS |
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2023 | 2023 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Zoho Corp. | Legacy | Zoho SalesIQ | Chatbots and Conversational AI | AI-Powered Application | Soluciones M4G | 2018 | 2018 | In 2018, Pacífico Seguros implemented Zoho SalesIQ, deploying a Chatbots and Conversational AI solution from Zoho Corp. The initiative was led by Soluciones M4G and focused on digitizing real time customer engagement for Pacífico Seguros, a Peruvian insurer with approximately 5000 employees. Deployment targeted the corporate website and primary digital touchpoints to support customer service and commercial teams. The Zoho SalesIQ implementation was configured with a web chat widget, conversational bot flows for automated responses, real time visitor monitoring, proactive messaging, and routing rules for chat assignment. Configuration included automated lead capture forms and session transcript retention to support sales qualification and service triage. Zoho SalesIQ was tailored to enforce role based access for agents and to capture structured interaction data for downstream processing. Integrations centered on Zoho CRM, synchronizing captured leads and creating service records to maintain continuity between conversational interactions and CRM activities. Soluciones M4G executed the integration and data mapping, embedding the SalesIQ client across Pacífico Seguros web properties and establishing real time synchronization between the conversational layer and CRM records. The architecture emphasized event driven interaction flows from the chat layer into core commercial systems. Governance and rollout followed a phased approach by business function with training and operational handover to IT and customer service teams. Implementation work included configuration of routing and escalation workflows to align with existing service processes, agent onboarding, and administrative governance for chat operation. Soluciones M4G retained implementation responsibility through deployment and stabilization. |
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Collaboration | Collaboration |
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2013 | 2013 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Core HR | HCM |
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2016 | 2016 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
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CRM | CRM |
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2017 | 2017 |
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CRM | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2014 | 2014 |
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Digital Advertising Platform | CRM |
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2022 | 2022 |
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Marketing Analytics, Data Management Platform | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2021 | 2021 |
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ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
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ERP Financial | ERP Financial Management |
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2017 | 2017 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2023 | 2024 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2023 | 2024 |
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PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Project Portfolio Management | PPM |
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2016 | 2016 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Remote Monitoring and Management | ITSM |
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2024 | 2024 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Web Content Management | Content Management |
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2017 | 2017 |
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