About the Customer
Pacífico is a company with extensive experience in the Peruvian insurance market, which is part of Credicorp Ltd., the largest financial holding company in Peru. Its more than 5,000 professionals are dedicated to providing a comprehensive range of products and services that allow corporate clients and individuals to manage their risks efficiently. It offers risk management solutions on all fronts, such as general risks, health, cars, life, and annuities and has a presence in practically the entire country.
Scope and Challenges
Toward the end of 2016, Pacífico Seguros decided that it was time to create its own project management office (PMO), which would be responsible for defining best practices for agile and standardizing governance procedures for processes such as demand management, project development, project planning, status updates, application maintenance and supplier management, among others. The Pacífico Seguros PMO team had used manual processes to manage the project portfolio. To satisfy internal demand for project management capabilities and implement agile best practices from the SAFe framework, Pacífico Seguros chose CA Project & Portfolio Management (CA PPM). Pacífico Seguros already has plans to integrate CA PPM and CA Agile Central with its service desk solution and others due to be implemented throughout 2018, such as document management and DevOps solutions.
Outcome and Implications
The CA PPM solution was chosen because it offered the company visibility and project management capabilities. Pacífico Seguros adopted CA Project & Portfolio Management (CA PPM), to give greater visibility to project portfolio, integrated with CA Agile Central, which was fundamental to the implementation of new, agile work practices. Pacífico Seguros drive significant changes to its organizational strategy and PMO deliverables.
“Using CA Agile Central and CA PPM was fundamental to begin our transformation.
Not only did the consultants provide valuable guidance in the adoption of agile
practices, they also helped us integrate solutions such as CA PPM,” - said, Juan Pablo Uribe, Senior IT Project Manager Pacífico Seguros.
“In CA Technologies we have found a dependable and flexible business partner, with
a team of consultants who support us not only in technical questions but also with
best practices for agile and business transformation,” - said, Juan Pablo Uribe, Senior IT Project Manager Pacífico Seguros.
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