Paris, 92100,
France
PagesJaunes Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by PagesJaunes and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 700 PagesJaunes employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that PagesJaunes has purchased the following applications: Microsoft Azure Cloud Services for Application Hosting and Computing Services in 2014, Algolia Search for Application, Web and Enterprise Search in 2014, Capgemini Odigo for Call Center, Customer Experience in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems PagesJaunes is running and its propensity to invest more and deepen its relationship with Microsoft , Google , Algolia or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing PagesJaunes revenues, which have grown to $135.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for PagesJaunes intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Azure Cloud Services | Application Hosting and Computing Services | IaaS | n/a | 2014 | 2014 | ||
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Algolia | Legacy | Algolia Search | Application, Web and Enterprise Search | Content Management | n/a | 2014 | 2014 |
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Capgemini | Legacy | Capgemini Odigo | Call Center, Customer Experience | CRM | n/a | 2014 | 2015 | In 2014, Capgemini implemented Capgemini Odigo for PagesJaunes to localize customer interactions and virtualize its contact center footprint. The deployment targeted PagesJaunes' customer service organization, bringing more than 300 contact center employees across 30 locations into a unified virtual contact center architecture while preserving local telephone presence rather than consolidating to a single national number. The implementation leveraged Capgemini Odigo capabilities aligned with Call Center,Customer Experience requirements, including telephony virtualization, distributed agent desktops and skills based routing to deliver localized handling at scale. Configuration emphasized local number presentation and localized routing rules so calls ring to the appropriate local agent pool, and the platform was provisioned to support consistent interaction handling across the distributed sites. Operational scope covered PagesJaunes' contact center operations across the 30 sites, affecting customer service workflows and agent desktop routing. Governance and rollout focused on central orchestration of the virtual contact center while retaining local caller identity, enabling PagesJaunes to maintain a local touch in customer engagement using Capgemini Odigo as its Call Center,Customer Experience solution. | |
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Customer Data Platform | CRM |
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2015 | 2015 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Loyalty | CRM |
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2015 | 2016 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Digital Advertising Platform | CRM |
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2022 | 2022 |
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Digital Advertising Platform | CRM |
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2022 | 2022 |
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Marketing Analytics | CRM |
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2013 | 2013 |
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AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
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ML and Data Science Platforms | AI Development |
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2017 | 2017 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Treasury Management | TRM |
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2010 | 2010 |
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| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||