Pan-Oston
6944 Louisville Rd.,
Bowling Green, 42101, KY,
United States
Bowling Green, 42101, KY,
United States
1 800-210-2302
Manufacturing
Pan-Oston Technographics
Pan-Oston Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Pan-Oston and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 200 Pan-Oston employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Pan-Oston has purchased the following applications: ECI Macola for Manufacturing ERP, Distribution ERP in 2017, ClickDesk Live Chat for Chatbots and Conversational AI in 2016, Hubspot CRM for CRM in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Pan-Oston is running and its propensity to invest more and deepen its relationship with ECi Software Solutions , ClickDesk , HubSpot or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Pan-Oston revenues, which have grown to $50.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Pan-Oston intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Pan-Oston Tech Stack and Enterprise Applications
Pan-Oston ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| ECi Software Solutions | Legacy | ECI Macola | Manufacturing ERP, Distribution ERP | ERP Services and Operations | n/a | 2017 | 2018 |
In 2017, Pan-Oston implemented ECI Macola as its Macola 10 ERP deployment to consolidate core manufacturing and distribution operations. The project targeted Manufacturing ERP,Distribution ERP capabilities to support plant-level production control, order-to-cash, procurement, inventory accuracy, and quality processes at Pan-Oston’s Bowling Green, KY facility for the 200-employee manufacturing organization.
The ECI Macola implementation emphasized standard Manufacturing ERP,Distribution ERP functional modules including inventory control, shop floor control, production scheduling, order management, purchasing, and quality management. Configuration work explicitly aligned quality and calibration workflows with existing external audit requirements and corrective action processes, reflecting the organization’s ongoing ISO and third party audit activities and the Senior Quality Engineer’s responsibilities for calibration and complaint handling.
Governance was managed by an internal Macola 10 ERP implementation team that included the Senior Quality Engineer and representatives from design review, safety, and plant improvement teams, ensuring ERP workflows mapped to inspection, audit, and design change controls. The implementation narrative centers on Pan-Oston ECI Macola supporting manufacturing, quality, and supply chain business functions through configured modules and internal process alignment rather than through external systems integration.
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Pan-Oston AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ClickDesk | Legacy | ClickDesk Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2016 | 2016 |
In 2016, Pan-Oston implemented ClickDesk Live Chat on its public website. ClickDesk Live Chat is used as a Chatbots and Conversational AI solution to provide real-time visitor engagement through a web-embedded chat widget and an agent-facing console. The deployment targets customer-facing interactions and routes web inquiries into Pan-Oston sales and customer service workflows, leveraging standard conversational features such as automated greetings, canned responses, live agent handoff, and session transcript capture.
The implementation architecture centers on the browser widget plus a hosted agent dashboard, enabling queueing, basic routing, and conversation history for follow up by internal teams. Configuration and operational scope focus on external web visitors rather than internal collaboration, aligning with Chatbots and Conversational AI patterns like visitor tracking and automated initial messaging. Governance activities are centered on defining chat handling procedures, ownership between sales and service teams, and retention of chat transcripts to support ongoing customer engagement via ClickDesk Live Chat.
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Chatbots and Conversational AI | AI-Powered Application |
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2018 | 2018 |
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Pan-Oston CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HubSpot | Legacy | Hubspot CRM | CRM | CRM | n/a | 2022 | 2022 |
In 2022, Pan-Oston deployed Hubspot CRM on its public website to centralize inbound lead capture and contact management. The Hubspot CRM implementation, categorized as CRM, established a unified contact repository and web-to-CRM capture pathways to support commercial workflows.
Configuration emphasized embedded website forms and tracking to push leads directly into Hubspot CRM, and standard CRM capabilities were configured for contact lifecycle tracking, activity logging, and deal pipeline staging. Operational scope covers Pan-Oston’s sales and marketing teams, with governance organized around a single shared cloud CRM instance and web-driven data flows for lead qualification and follow-up.
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Pan-Oston IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Pan-Oston
| First Name | Last Name | Title | Function | Department | Phone | |
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Chief Financial Officer | CXO | Finance | |
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Vice President of Engineering & Operations | VP | Operations | |
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Director of Supply Chain and Manufacturing | Director | Supply Chain | |
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Assistant Controller | Director | Finance | |
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President | CXO | Operations | |
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Apps Being Evaluated by Pan-Oston Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Pan-Oston IT executives and key decision makers. This section highlights Pan-Oston's latest recorded technology evaluations, including Cisco Identity Services Engine (ISE) for Identity and Access Management (IAM) on 2025-02-20. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Pan-Oston digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-02-20 | Pan-Oston | Evaluated | Cisco Systems | Cisco Identity Services Engine (ISE) | Identity and Access Management (IAM) | CyberSecurity |
FAQ - APPS RUN THE WORLD Pan-Oston Technographics
Pan-Oston is a Manufacturing organization based in United States,
with around 200 employees and annual revenues of $50.0 million.
Pan-Oston operates a diverse technology stack with applications such as
ECI Macola, ClickDesk Live Chat and Hubspot CRM,
covering areas like Manufacturing ERP, Distribution ERP, Chatbots and Conversational AI and CRM.
Pan-Oston has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as ECi Software Solutions, ClickDesk and HubSpot.
Pan-Oston recently adopted applications including
Hubspot CRM in 2022, HubSpot Ads in 2021 and Google Cloud Platform (GCP) in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Pan-Oston’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Pan-Oston’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Pan-Oston technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.