AI Buyer Insights:

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Michelin, an e2open customer evaluated Oracle Transportation Management

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Michelin, an e2open customer evaluated Oracle Transportation Management

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

PC Jeweller
Location
C-54, Preet Vihar Vikas Marg,
Delhi, 110092,
India
Website
https://www.pcjeweller.com/
Phone
91 11 4971 4971
Artw industry
Retail
Employee
Revenue

PC Jeweller Technographics

PC Jeweller Technographics, Software Purchases, AI and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by PC Jeweller and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1522 PC Jeweller employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that PC Jeweller has purchased the following applications: Webtel HR Pearls HRMS for Core HR in 2023, Zendesk Chat for Chatbots and Conversational AI in 2022, Google Workspace (Formerly Google G-Suite) for Collaboration in 2022 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems PC Jeweller is running and its propensity to invest more and deepen its relationship with Webtel Electrosoft , Zendesk , ChatGen or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing PC Jeweller revenues, which have grown to $306.8 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for PC Jeweller intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

PC Jeweller Tech Stack and Enterprise Applications

PC Jeweller HCM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Webtel Electrosoft Legacy Webtel HR Pearls HRMS Core HR HCM n/a 2023 2023
In 2023, PC Jeweller implemented Webtel HR Pearls HRMS to automate payroll processing and statutory compliance across its India operations. The deployment is categorized as Core HR and centralized payroll and compliance workflows within the retailer's HR function, aligning payroll routines and statutory filing processes for the organization. Implementation emphasized Payroll Management capabilities and automated statutory calculation and reporting, as indicated by the vendor testimonial referencing payroll and compliance. Webtel HR Pearls HRMS was configured to reduce manual payroll effort and improve compliance accuracy across HR and payroll teams, with governance updates to standardize payroll run schedules and statutory reconciliation processes. The project scope covered India operations and focused operational ownership on HR and payroll functions to operationalize automated payroll processing and regulatory adherence.
Employee Self Service HCM 2021 2021
PC Jeweller AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Zendesk Legacy Zendesk Chat Chatbots and Conversational AI AI-Powered Application n/a 2022 2022
In 2022, PC Jeweller implemented Zendesk Chat on its public website. The deployment positions Zendesk Chat as the primary web-based conversational interface supporting the retailer, categorized as Chatbots and Conversational AI. The implementation centers on a website-embedded chat widget configured for real-time messaging, agent handoff, canned responses, and chat routing to online customer service staff. Zendesk Chat supplies an agent console for live handling, chat transcripts for asynchronous follow up, and trigger-based automations that align with standard Chatbots and Conversational AI capabilities. Configuration scope is focused on ecommerce support workflows and online inquiry resolution. Operational coverage is limited to the PC Jeweller website and targets customer service and online sales functions, with governance aligned to front-line chat management practices. Administrative controls include business hours, response templates, and escalation workflows to manage conversational workload. The deployment uses Zendesk Chat on the website to centralize customer-facing conversational interactions for PC Jeweller.
Chatbots and Conversational AI AI-Powered Application 2022 2022
PC Jeweller Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Google Legacy Google Workspace (Formerly Google G-Suite) Collaboration Collaboration n/a 2022 2022
In 2022, PC Jeweller deployed Google Workspace (Formerly Google G-Suite) as its Collaboration platform to centralize email, calendaring, file storage, and real-time document collaboration. The deployment leverages core Google Workspace components including Gmail, Google Drive, Google Docs, and Google Calendar to standardize internal communication and collaborative content creation across the organization. The implementation is delivered as a cloud-hosted SaaS architecture managed through the Google Admin console, enabling centralized user provisioning, domain configuration, and access control. Operational coverage targets corporate functions and retail operations, with governance emphasis on account lifecycle management, shared drive structures, and permissions workflows to enforce consistent collaboration practices.
Collaboration Collaboration 2022 2022
Online Meeting Scheduling Collaboration 2022 2022
PC Jeweller eCommerce
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
eCommerce eCommerce 2022 2022
PC Jeweller CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Customer Experience CRM 2022 2022
Sales Automation, CRM, Sales Engagement CRM 2022 2022
PC Jeweller IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2022 2022
Cloud Storage IaaS 2022 2022
Content Delivery Network IaaS 2022 2022

IT Decision Makers and Key Stakeholders at PC Jeweller

First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by PC Jeweller Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from PC Jeweller IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the PC Jeweller digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD PC Jeweller Technographics
PC Jeweller is a Retail organization based in India, with around 1522 employees and annual revenues of $306.8 million.
PC Jeweller operates a diverse technology stack with applications such as Webtel HR Pearls HRMS, Zendesk Chat and Google Workspace (Formerly Google G-Suite), covering areas like Core HR, Chatbots and Conversational AI and Collaboration.
PC Jeweller has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Webtel Electrosoft, Zendesk and Google.
PC Jeweller recently adopted applications including Webtel HR Pearls HRMS in 2023, Zendesk Chat in 2022 and ChatGen in 2022, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of PC Jeweller’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates PC Jeweller’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete PC Jeweller technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.