Penguin Random House
1745 Broadway,
New York, 10019, NY,
United States
New York, 10019, NY,
United States
1 800-793-2665
Professional Services
Penguin Random House Technographics
Penguin Random House Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Penguin Random House and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 100000 Penguin Random House employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Penguin Random House has purchased the following applications: RadiusOne AR Suite for AR Automation in 2022, SAP SuccessFactors Learning for Learning and Development in 2014, MicroStrategy ONE Analytics for Analytics and BI in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Penguin Random House is running and its propensity to invest more and deepen its relationship with HighRadius , SAP , UKG or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Penguin Random House revenues, which have grown to $5.33 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Penguin Random House intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Penguin Random House Tech Stack and Enterprise Applications
Penguin Random House ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HighRadius | Legacy | RadiusOne AR Suite | AR Automation | ERP | n/a | 2022 | 2022 |
In 2022 Penguin Random House deployed RadiusOne AR Suite to centralize AR Automation within Bertelsmann Global Business Services Accounting Shared Service Center in Westminster Maryland. The RadiusOne AR Suite implementation was oriented to support the shared Credit Card function, embedding application-level controls into day to day credit card reporting and payment handling workflows used by Credit Card Associates.
Configuration focused on accounts receivable automation capabilities typical of the Apps Category AR Automation, including automated payment processing, cash application workflows, dispute and chargeback handling, and standardized reporting for month end activities. RadiusOne AR Suite was configured to automate routine clerical tasks, generate Downgrade Analysis and TD Breakdown outputs, and to orchestrate chargeback reconciliations and downloads of CO 21 and 45 reports as part of month end close processes.
The deployment integrated explicitly with card processors and internal systems referenced in operational job duties, including Chase and AMEX payment feeds, the Orbital Gateway payment conduit, and the enterprise SAP ledger for posting and reconciliation. Operational coverage spanned the Credit Card mailbox driven inquiry workflows, cross functional liaison with other Penguin Random House business areas, and audit support processes, ensuring that reports and documentation produced by RadiusOne AR Suite fed into existing record retention and month end reconciliation cycles.
Governance controls emphasized adherence to PCI compliance guidelines, a structured escalation path for complex chargeback cases to Senior Associates, and periodic review of department procedures for accuracy. The implementation embedded standardized workflows for research, dispute management, and communications with internal and external stakeholders, aligning the RadiusOne AR Suite deployment with shared service center operating practices and accounting governance frameworks.
|
|
|
|
|
Expense Management | ERP |
|
2014 | 2014 |
|
Penguin Random House HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP SuccessFactors Learning | Learning and Development | HCM | n/a | 2014 | 2014 |
In 2014, Penguin Random House launched SAP SuccessFactors Learning as its enterprise learning platform within the Learning and Development category. The deployment used SAP SuccessFactors Learning as a cloud-hosted learning management system to centralize training for all employees, consolidating course catalogs, enrollment workflows, assignment rules for mandatory training, and compliance tracking across the organization.
Configuration emphasized role-based access, catalog taxonomy, learning assignments, and reporting to support L&D governance and learning administration. Operational ownership resided with HR and learning teams who standardized processes for course creation, approvals, and recurring compliance assignments during the company-wide launch, enabling centralized administration and consistent learning workflows across departments.
|
|
|
|
|
Recruiting, Applicant Tracking System | HCM |
|
2014 | 2014 |
|
|
|
|
|
Talent Management | HCM |
|
2014 | 2014 |
|
|
|
|
|
Time and Attendance | HCM |
|
2005 | 2005 |
|
|
|
|
|
Time and Attendance | HCM |
|
2006 | 2006 |
|
|
|
|
|
Workforce Management | HCM |
|
2005 | 2005 |
|
Penguin Random House Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| MicroStrategy | Legacy | MicroStrategy ONE Analytics | Analytics and BI | Analytics and BI | n/a | 2014 | 2018 |
In 2014 Penguin Random House implemented MicroStrategy ONE Analytics for Analytics and BI to centralize enterprise reporting, business intelligence, and data warehouse workflows. The deployment was positioned to support reporting, ad hoc analysis, and scheduled distribution across corporate functions using MicroStrategy ONE Analytics as the core BI platform.
The implementation encompassed MicroStrategy Intelligence Server, MicroStrategy Web, MicroStrategy Administrator, MicroStrategy Desktop and Narrowcast Server, with configuration focused on report design, prompt and filter logic, template and consolidation objects, and custom group management. The team performed requirements gathering, requirements analysis, design, development, testing and end user acceptance presentations, and delivered iterative revisions of MicroStrategy reports in response to engineering changes to the underlying data warehouse.
Operational integration tied MicroStrategy to an enterprise data warehouse, with explicit coordination with back end Database Administrators to define required tables and with ETL teams through involvement in backend ETL development tasks and production support. Administration responsibilities included user creation, session handling, creating security roles, analysis of report performance, and administering web, Intelligence Server and Narrowcast Server components to ensure continuous availability.
Governance and runbook activity were implemented through centralized MicroStrategy administration and project management, supervising and evaluating junior team members, advising on administration requirements, and conducting production tuning activities. Change control was evident in structured troubleshooting of prompts, filters, templates, consolidations and custom groups, and in revision workflows tied to data warehouse engineering releases.
Day to day operations emphasized maintaining the reporting application at optimal performance, ongoing post production support and hands on report performance analysis. Penguin Random House used MicroStrategy ONE Analytics within its Analytics and BI environment to sustain enterprise reporting capabilities and to operationalize BI governance and support functions.
|
|
|
|
|
Data Warehouse | Analytics and BI |
|
2021 | 2022 |
|
Penguin Random House Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Audio Video and Web Conferencing | Collaboration |
|
2017 | 2017 |
|
|
|
|
|
Collaboration | Collaboration |
|
2017 | 2017 |
|
Penguin Random House CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Call Center, Customer Experience | CRM |
|
2015 | 2015 |
|
|
|
|
|
Customer Data Platform | CRM |
|
2018 | 2018 |
|
|
|
|
|
Customer Experience | CRM |
|
2020 | 2020 |
|
|
|
|
|
Customer Experience | CRM |
|
2013 | 2013 |
|
|
|
|
|
Data Management Platform | CRM |
|
2017 | 2017 |
|
|
|
|
|
Data Management Platform | CRM |
|
2016 | 2016 |
|
|
|
|
|
Data Management Platform | CRM |
|
2017 | 2017 |
|
|
|
|
|
Data Management Platform | CRM |
|
2019 | 2019 |
|
|
|
|
|
Data Management Platform | CRM |
|
2016 | 2016 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2019 | 2019 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2016 | 2016 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2016 | 2016 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2016 | 2016 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2016 | 2016 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2020 | 2020 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2014 | 2014 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2015 | 2015 |
|
|
|
|
|
Marketing Automation | CRM |
|
2017 | 2017 |
|
|
|
|
|
Marketing Automation | CRM |
|
2018 | 2018 |
|
|
|
|
|
Marketing Automation | CRM |
|
2016 | 2016 |
|
|
|
|
|
Partner Relationship Management | CRM |
|
2021 | 2021 |
|
|
|
|
|
Tag Management | CRM |
|
2016 | 2016 |
|
Penguin Random House ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
|
2016 | 2016 |
|
|
|
|
|
IT Service Management | ITSM |
|
2021 | 2021 |
|
|
|
|
|
IT Service Management | ITSM |
|
2020 | 2020 |
|
Penguin Random House PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Apps Development | PaaS |
|
2013 | 2013 |
|
Penguin Random House IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2016 | 2016 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2016 | 2016 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2018 | 2018 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
Penguin Random House CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Identity and Access Management (IAM) | CyberSecurity |
|
2021 | 2021 |
|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2013 | 2013 |
|
IT Decision Makers and Key Stakeholders at Penguin Random House
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
Vice President, Director of Business Intelligence | Director | IT | |
|
|
|
Director, Insights & Analytics | Director | Finance | |
|
|
|
Director of Data Science & Analytics | Director | IT | |
|
|
|
SVP IT | VP | IT | |
|
|
|
VP, Head of Global Corporate Finance and M&A | VP | Finance | |
|
|
|
Senior Director of Financial Systems | Director | IT | |
|
|
|
VP Accounting & Reporting | VP | Finance | |
|
|
|
Vice President, Global Corporate Finance | VP | Finance | |
|
|
|
Director, Corporate Finance | Director | Finance | |
|
|
|
Director, HR Analytics, Strategy & IT | Director | HR | |
|
|
|
Senior Director of Finance | Director | Finance | |
|
|
|
Senior Director of Finance | Director | Finance | |
|
|
|
Human Resources Director | Director | HR | |
|
|
|
Executive Vice President, Director of Human Resources | Director | HR | |
|
|
|
CFO | CXO | Finance | |
|
|
|
President and COO | CXO | Finance | |
|
|
|
Human Resources Director | Director | HR | |
|
|
|
Vice President, Global Talent Management | VP | HR | |
|
|
|
Director Talent Management and Development | Director | HR | |
|
Apps Being Evaluated by Penguin Random House Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Penguin Random House IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Penguin Random House digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Penguin Random House Technographics
Penguin Random House is a Professional Services organization based in United States,
with around 100000 employees and annual revenues of $5.33 billion.
Penguin Random House operates a diverse technology stack with applications such as
RadiusOne AR Suite, SAP SuccessFactors Learning and MicroStrategy ONE Analytics,
covering areas like AR Automation, Learning and Development and Analytics and BI.
Penguin Random House has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as HighRadius, SAP and MicroStrategy.
Penguin Random House recently adopted applications including
RadiusOne AR Suite in 2022, Snowflake Data Warehouse in 2021 and Impact Partnership Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Penguin Random House’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Penguin Random House’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Penguin Random House technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.