Pets at Home
Epsom Avenue Stanley Green Trading Estate,
Handforth, SK9 3RN,
United Kingdom
Handforth, SK9 3RN,
United Kingdom
44 16 1486-6688
Retail
Pets at Home Technographics
Pets at Home Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Pets at Home and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 12031 Pets at Home employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Pets at Home has purchased the following applications: SAP S/4 HANA for ERP Financial in 2020, SAP SuccessFactors Compensation for Compensation Management in 2019, Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Pets at Home is running and its propensity to invest more and deepen its relationship with SAP , UKG , TELUS or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Pets at Home revenues, which have grown to $1.92 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Pets at Home intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Pets at Home Tech Stack and Enterprise Applications
Pets at Home ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP S/4 HANA | ERP Financial | ERP | n/a | 2020 | 2021 |
In 2020, Pets at Home implemented SAP S/4 HANA as its ERP Financial platform. A Business Analyst contracted to Pets at Home from March 2021 to August 2022 supported the ongoing finance transformation program centered on SAP S/4 HANA, working across finance stakeholders to translate requirements into executable process design.
The implementation work focused on finance process design and controls, with the analyst documenting 27 To-Be level 3 and 4 process maps using BPMN and UML notation in MS Visio and producing 11 Process Narratives to accompany those maps. Documentation explicitly aligned process steps to Sarbanes Oxley controls, supporting record to report workflows, accounts payable and accounts receivable processes, period close sequencing and manual journal posting procedures consistent with ERP Financial capabilities.
Operational coverage concentrated on finance teams and cross-functional stakeholders engaged in the Finance Transformation program, with the analyst eliciting and analysing stakeholder requirements and processes. The role supported Business Acceptance Testing and defect management activities, and contributed to change readiness efforts to prepare finance users for SAP S/4 HANA adoption.
Project governance activities included adhering to project governance frameworks, identifying RAIDs and contributing to project planning artifacts. The implementation narratives and process artifacts were used to enforce control alignment and to support testing and defect resolution during rollout phases of the SAP S/4 HANA ERP Financial deployment.
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Pets at Home HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP SuccessFactors Compensation | Compensation Management | HCM | n/a | 2019 | 2019 |
In 2019, Pets at Home implemented SAP SuccessFactors Compensation as the designated Compensation Management solution within a wider SAP SuccessFactors program that also encompassed Employee Central, Performance and Goals Management, Time Off, Onboarding 2.0, LMS, JAM, and Recruitment RMK and RCM. The SAP SuccessFactors Compensation deployment was positioned to centralize compensation planning and administration across HR and talent management functions, aligning pay processes with existing performance and goal data.
Configuration work focused on standard Compensation Management capabilities, including pay and bonus planning workflows, approval routing, role based permissions, and reportable data models. The team built analytics using SuccessFactors reporting and stories to support compensation cycles and to consume performance ratings, with the SAP SuccessFactors Compensation application acting as the authoritative pay planning module.
Integrations were explicitly implemented with Employee Central as the HR record of truth and with PeopleDoc for contract and archiving workflows, while the SuccessFactors suite connections extended to recruitment and learning modules. Operational coverage included Pets at Home HR teams with local administration in Manchester and Swindon, and the internal SuccessFactors team managed third party support and implementation providers to maintain cross module data flows.
Governance centered on Role Based Permissions, administration guides, and end user training, supported by ongoing SuccessFactors webinars and analytics enablement. Operational responsibilities included maintaining user training materials, administering permissions, and hosting governance forums to sustain compensation cycle integrity and cross functional process orchestration.
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Core HR | HCM |
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2019 | 2020 |
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HR Service Delivery | HCM |
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2019 | 2019 |
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Learning and Development | HCM |
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2019 | 2020 |
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Learning and Development | HCM |
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2019 | 2019 |
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Onboarding | HCM |
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2019 | 2020 |
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Payroll | HCM |
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2012 | 2012 |
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Payroll | HCM |
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2013 | 2014 |
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Performance and Goal Management | HCM |
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2019 | 2019 |
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Recruiting, Applicant Tracking System | HCM |
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2022 | 2022 |
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Time and Attendance | HCM |
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2013 | 2014 |
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Time and Attendance | HCM |
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2019 | 2019 |
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Workforce Analytics | HCM |
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2019 | 2019 |
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Workforce Management | HCM |
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2017 | 2017 |
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Workforce Management | HCM |
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2018 | 2018 |
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Workforce Scheduling | HCM |
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2013 | 2014 |
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Pets at Home AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021 Pets at Home implemented Salesforce Chat (formerly Salesforce Live Agent) as part of its Chatbots and Conversational AI tooling for online customer engagement. The rollout was led by the Head of Online Product with four Product Owner teams accountable for the digital roadmap, and governance reporting into the Digital Director.
The implementation concentrated on Salesforce Chat webchat and Direct to Agent capabilities, configured across web and app channels to support agent handoff and store colleague assisted journeys. Configuration and optimization were informed by Google Analytics, ContentSquare, and Hotjar, backlog and work allocation were managed in Jira, and execution involved managed relationships with outsourced development organisations.
This work formed part of a broader program to move to a new in house prioritised digital web and app solution and to define Agile ways of working, with close liaison between product, customer service, and store colleagues. Pets at Home delivered multiple cost saving and customer journey enhancing products including Salesforce Webchat and Direct to Agent as part of this program.
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Chatbots and Conversational AI | AI-Powered Application |
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2020 | 2021 |
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Pets at Home Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2019 | 2020 |
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Analytics and BI | Analytics and BI |
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2016 | 2016 |
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Data Warehouse | Analytics and BI |
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2013 | 2013 |
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Data Warehouse | Analytics and BI |
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2020 | 2020 |
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Pets at Home Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2018 | 2018 |
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PBX, VoiP and Phone Systems | Collaboration |
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2014 | 2014 |
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Pets at Home Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Management | Content Management |
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2016 | 2016 |
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Enterprise Content Management | Content Management |
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2020 | 2020 |
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Pets at Home eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2011 | 2011 |
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Personalization and Product Recommendations | eCommerce |
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2015 | 2015 |
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Personalization and Product Recommendations | eCommerce |
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2019 | 2019 |
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Personalization and Product Recommendations | eCommerce |
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2024 | 2024 |
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Pets at Home SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Advanced Planning and Scheduling | SCM |
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2021 | 2021 |
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Demand Forecasting and Planning | SCM |
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2021 | 2021 |
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Order Management | SCM |
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2021 | 2021 |
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Pets at Home CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Engagement | CRM |
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2019 | 2020 |
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Customer Engagement, Customer Experience | CRM |
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2019 | 2020 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2022 | 2022 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Data Management Platform | CRM |
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2018 | 2018 |
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Data Management Platform | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics, Data Management Platform | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Partner Relationship Management | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2020 | 2020 |
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Trade Promotion Management | CRM |
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2016 | 2016 |
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Pets at Home EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2016 | 2016 |
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Pets at Home ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2018 | 2018 |
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IT Service Management | ITSM |
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2017 | 2017 |
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Pets at Home Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Sourcing | Procurement |
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2019 | 2019 |
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Pets at Home PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Robotic Process Automation | PaaS |
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2021 | 2021 |
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Pets at Home IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Pets at Home CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Web Gateways (SWG) | CyberSecurity |
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2011 | 2011 |
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IT Decision Makers and Key Stakeholders at Pets at Home
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Pets at Home Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Pets at Home IT executives and key decision makers. This section highlights Pets at Home's latest recorded technology evaluations, including Blue Yonder Demand Planning (ex JDA Demand Planning) for Demand Forecasting and Planning on 2024-12-10. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Pets at Home digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Pets at Home Technographics
Pets at Home is a Retail organization based in United Kingdom,
with around 12031 employees and annual revenues of $1.92 billion.
Pets at Home operates a diverse technology stack with applications such as
SAP S/4 HANA, SAP SuccessFactors Compensation and Salesforce Chat (formerly Salesforce Live Agent),
covering areas like ERP Financial, Compensation Management and Chatbots and Conversational AI.
Pets at Home has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP and Salesforce.
Pets at Home recently adopted applications including
Athos Experiments in 2024, SAP SuccessFactors Recruiting in 2022 and Salesforce Service Cloud in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Pets at Home’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Pets at Home’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Pets at Home technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.