Pôle emploi
1-5 avenue du Docteur Gley,
Paris, 75987,
France
Paris, 75987,
France
33 1 40 30 60 00
Government
Pôle emploi Technographics
Pôle emploi Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Pôle emploi and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 59191 Pôle emploi employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Pôle emploi has purchased the following applications: Cegid Talentsoft LMS for Learning and Development in 2016, Capgemini Odigo for Call Center, Customer Experience in 2013, AppDynamics APM for Application Performance Management in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Pôle emploi is running and its propensity to invest more and deepen its relationship with Cegid , Capgemini , AppDynamics or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Pôle emploi revenues, which have grown to $22.60 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Pôle emploi intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Pôle emploi Tech Stack and Enterprise Applications
Pôle emploi HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cegid | Legacy | Cegid Talentsoft LMS | Learning and Development | HCM | n/a | 2016 | 2016 |
In 2016, Pôle emploi implemented Cegid Talentsoft LMS as a strategic component of a broader HR and learning renewal that began in 2012. The deployment of Cegid Talentsoft LMS addressed Pôle emploi’s Learning and Development needs within its public employment service mandate, aligning learning delivery with talent and skills objectives across the organization.
The implementation configured core Learning and Development capabilities typical of enterprise LMS platforms, including a centralized course catalog, e-learning content delivery, blended learning and classroom scheduling, learner administration and reporting, and competency-based learning paths. Cegid Talentsoft LMS was provisioned to manage learner lifecycle workflows and role-based administration, reflecting standard functional workflows for compliance training, skills development, and manager-led learning programs.
Operational coverage focused on HR and L&D functions within Pôle emploi, with configuration workstream priorities set to align learning content, user profiles, and competency frameworks to existing talent processes. The implementation narrative emphasizes alignment between the Cegid Talentsoft LMS and Pôle emploi’s talent strategy, rather than point-to-point system integrations, and was positioned to support centralized learning governance and content lifecycle management.
Governance and process restructuring accompanied the technical rollout, with Pôle emploi instituting centralized learning governance, defined administrator roles, and standardized workflows for course approval and learner enrollment. The partnership with Talentsoft was described as strategic in support of these governance changes, embedding the Cegid Talentsoft LMS into Pôle emploi’s HR and learning operating model.
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Pôle emploi CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Capgemini | Legacy | Capgemini Odigo | Call Center, Customer Experience | CRM | n/a | 2013 | 2014 |
In 2013, Pôle emploi deployed Capgemini Odigo to consolidate voice portals and orchestrate high-volume inbound traffic as part of its Call Center,Customer Experience strategy. The deployment targeted nationwide contact centers and agency desks across France, aiming to deliver a single, seamless service experience for citizens and employers while handling peak call volumes with consistent quality of service.
The Capgemini Odigo implementation included IVR call qualification and self-service menus, callback scheduling, SMS confirmation messaging, a full desktop agent application for call handling, and manager dashboards for real-time flow monitoring and reporting. The solution also extended digital channels with mobile apps, web chat and video on the website, aligning operational workflows with Call Center,Customer Experience functional constructs such as routing, queuing, real-time monitoring and reporting.
Prosodie-Capgemini acted as telecom operator, host, integrator and software provider, provisioning call numbers, collecting calls on its infrastructure, qualifying calls through the IVR and distributing sessions into Capgemini Odigo. Calls were routed from the telecom layer into Odigo and then to agent desktops, while SMS confirmations and mobile interactions were integrated into the contact flow to support end to end customer journeys and agent interactions.
Operational coverage included all contact centers and local agencies, impacting citizen services, employer support and benefits administration. Managers gained a 360° real-time view of quality of service and the ability to act on flows and chat with agents, the customer journey was simplified, abandoned calls were significantly reduced, self-service usage increased and new digital services contributed to fewer calls to agents and fewer physical visits to agencies, improving customer satisfaction.
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Pôle emploi ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| AppDynamics | Legacy | AppDynamics APM | Application Performance Management | ITSM | n/a | 2021 | 2021 |
In 2021, Pôle emploi deployed AppDynamics APM to instrument its public website, establishing an Application Performance Management capability focused on digital service reliability. The implementation explicitly uses AppDynamics Business iQ on their website, positioning the solution to surface business transactions alongside technical telemetry for customer-facing channels. Pôle emploi AppDynamics APM Application Performance Management supports continuous visibility into web application performance and user journeys.
Configuration centered on AppDynamics Business iQ dashboards and business transaction instrumentation, with application mapping and end to end transaction tracing configured to correlate frontend user activity with backend processing. Standard APM functional modules such as real time metrics, custom business metrics, health rules, and dashboarding were applied to reflect both technical and business KPIs. The AppDynamics APM deployment was organized to capture business critical flows on the public site rather than being limited to synthetic checks.
Operational coverage focused on the website and related digital channels, aligning monitoring ownership with web operations, digital services, and incident response teams. The implementation emphasized observability workflows that enable triage from business impact down to code level traces, using AppDynamics Business iQ to translate performance signals into business events. Pôle emploi AppDynamics APM Application Performance Management therefore links digital service monitoring to operational runbooks and on call processes.
Governance was established around instrumentation standards, dashboard and health rule ownership, and escalation paths for business impacting incidents, supporting iterative rollout across additional web services. The approach reflects standard Application Performance Management practices for public sector digital services, with AppDynamics APM and AppDynamics Business iQ embedded as the primary monitoring and business observability layer for the website.
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Pôle emploi PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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|
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Extract, Transform, and Load (ETL), Data Replication | PaaS |
|
2014 | 2014 |
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Pôle emploi IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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|
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Application Hosting and Computing Services | IaaS |
|
2020 | 2020 |
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Pôle emploi CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Identity and Access Management (IAM) | CyberSecurity |
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2023 | 2023 |
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IT Decision Makers and Key Stakeholders at Pôle emploi
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Pôle emploi Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Pôle emploi IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Pôle emploi digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Pôle emploi Technographics
Pôle emploi is a Government organization based in France,
with around 59191 employees and annual revenues of $22.60 billion.
Pôle emploi operates a diverse technology stack with applications such as
Cegid Talentsoft LMS, Capgemini Odigo and AppDynamics APM,
covering areas like Learning and Development, Call Center, Customer Experience and Application Performance Management.
Pôle emploi has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Cegid, Capgemini and AppDynamics.
Pôle emploi recently adopted applications including
Netiq eDirectory in 2023, AppDynamics APM in 2021 and OVHcloud in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Pôle emploi’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Pôle emploi’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Pôle emploi technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.