AI Buyer Insights:

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● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

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● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Michelin, an e2open customer evaluated Oracle Transportation Management

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

Pôle emploi
Location
1-5 avenue du Docteur Gley,
Paris, 75987,
France
Website
https://www.pole-emploi.fr/
Phone
33 1 40 30 60 00
Artw industry
Government
Employee
Revenue

Pôle emploi Technographics

Pôle emploi Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Pôle emploi and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 59191 Pôle emploi employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Pôle emploi has purchased the following applications: Cegid Talentsoft LMS for Learning and Development in 2016, Capgemini Odigo for Call Center, Customer Experience in 2013, AppDynamics APM for Application Performance Management in 2021 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Pôle emploi is running and its propensity to invest more and deepen its relationship with Cegid , Capgemini , AppDynamics or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Pôle emploi revenues, which have grown to $22.60 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Pôle emploi intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Pôle emploi Data, Technology Stack, and Enterprise Applications
HCM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Cegid Legacy Cegid Talentsoft LMS Learning and Development HCM n/a 2016 2016
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Capgemini Legacy Capgemini Odigo Call Center, Customer Experience CRM n/a 2013 2014
In 2013, Pôle emploi deployed Capgemini Odigo to consolidate voice portals and orchestrate high-volume inbound traffic as part of its Call Center,Customer Experience strategy. The deployment targeted nationwide contact centers and agency desks across France, aiming to deliver a single, seamless service experience for citizens and employers while handling peak call volumes with consistent quality of service. The Capgemini Odigo implementation included IVR call qualification and self-service menus, callback scheduling, SMS confirmation messaging, a full desktop agent application for call handling, and manager dashboards for real-time flow monitoring and reporting. The solution also extended digital channels with mobile apps, web chat and video on the website, aligning operational workflows with Call Center,Customer Experience functional constructs such as routing, queuing, real-time monitoring and reporting. Prosodie-Capgemini acted as telecom operator, host, integrator and software provider, provisioning call numbers, collecting calls on its infrastructure, qualifying calls through the IVR and distributing sessions into Capgemini Odigo. Calls were routed from the telecom layer into Odigo and then to agent desktops, while SMS confirmations and mobile interactions were integrated into the contact flow to support end to end customer journeys and agent interactions. Operational coverage included all contact centers and local agencies, impacting citizen services, employer support and benefits administration. Managers gained a 360° real-time view of quality of service and the ability to act on flows and chat with agents, the customer journey was simplified, abandoned calls were significantly reduced, self-service usage increased and new digital services contributed to fewer calls to agents and fewer physical visits to agencies, improving customer satisfaction.
ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
AppDynamics Legacy AppDynamics APM Application Performance Management ITSM n/a 2021 2021
PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Extract, Transform, and Load (ETL), Data Replication PaaS 2014 2014
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2020 2020
CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Identity and Access Management (IAM) CyberSecurity 2023 2023
IT Decision Makers and Key Stakeholders at Pôle emploi
First Name Last Name Title Function Department Email Phone
No data found
Show All Contacts
Apps Being Evaluated by Pôle emploi Executives
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD Pôle emploi Technographics

Pôle emploi is a Government organization based in France, with around 59191 employees and annual revenues of $22.60 billion.

Pôle emploi operates a diverse technology stack with applications such as Cegid Talentsoft LMS, Capgemini Odigo and AppDynamics APM, covering areas like Learning and Development, Call Center, Customer Experience and Application Performance Management.

Pôle emploi has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Cegid, Capgemini and AppDynamics.

Pôle emploi recently adopted applications including Netiq eDirectory in 2023, AppDynamics APM in 2021 and OVHcloud in 2020, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Pôle emploi’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Pôle emploi’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Pôle emploi technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.