Powszechny Zaklad Ubezpieczen Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Powszechny Zaklad Ubezpieczen and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 31617 Powszechny Zaklad Ubezpieczen employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Powszechny Zaklad Ubezpieczen has purchased the following applications: Oracle E-Business Suite for ERP Financial in 2012, SAP HCM (HR) for Core HR in 2016, Smiddle Contact Manager for CRM in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Powszechny Zaklad Ubezpieczen is running and its propensity to invest more and deepen its relationship with Oracle , SAP , Cornerstone OnDemand or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Powszechny Zaklad Ubezpieczen revenues, which have grown to $14.74 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Powszechny Zaklad Ubezpieczen intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite | ERP Financial | ERP Financial Management | n/a | 2012 | 2012 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP HCM (HR) | Core HR | HCM | Gavdi Group | 2016 | 2016 |
In 2016, Powszechny Zaklad Ubezpieczen implemented SAP HCM (HR) as its Core HR platform across the PZU Group to centralize employee record management and self-service capabilities. The deployment is scoped to serve over 110,000 employees and contractors and is designed to manage employees who are concurrently employed in multiple Group companies, consolidating personnel data for HR administration and managerial workflows.
The implementation included a portal for employee and managerial self-service and a working time management module. The employee and managerial self-service portal enables staff to verify and update personal data, plan holiday leave, and print payslips, tax declarations, and RMUAs, while the working time management module provides functionality for planning, recording, and analyzing working time in accordance with the Labor Code and internal company requirements.
S&T Services Polska led the project implementation with participation from Quercus and Gavdi Polska, and Gavdi Group consultants were responsible for delivering the employee and managerial self-service portal and the working time management functionalities. Operational coverage spans HR administration, timekeeping and manager approval workflows across PZU Group companies, aligning system governance with multi-company data management and shared HR processes.
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Payroll | HCM |
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2016 | 2016 |
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Talent Management | HCM |
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2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Smiddle | Legacy | Smiddle Contact Manager | CRM | CRM | n/a | 2022 | 2022 |
In 2022, Powszechny Zaklad Ubezpieczen implemented Smiddle Contact Manager as a CRM to support contact center customer interaction management in Poland. Smiddle lists Powszechny Zaklad Ubezpieczen as a referenced customer and the Smiddle Contact Manager was used to support contact-center CRM and customer interaction management according to Smiddle product and client information.
The implementation narrative indicates configuration of core Smiddle Contact Manager capabilities aligned to contact center workflows, including contact management, interaction history and case logging, and an agent-facing interface for handling inbound and outbound interactions. These module selections are inferred from Smiddle product descriptions and the customer listing rather than from a public PZU case study, and the Smiddle Contact Manager name is used to describe the deployed functional stack.
Operational coverage centered on contact center and customer service functions within Powszechny Zaklad Ubezpieczen in Poland, aligning CRM processes with omnichannel interaction handling and telephony-connected workflows typical for CRM deployments. The deployment framed Smiddle Contact Manager as the primary customer interaction system for service representatives and contact center supervisors, supporting day-to-day contact routing, interaction recording and case follow up.
Governance and process changes emphasized standardizing agent workflows, configuring role-based access and instrumenting interaction records to support insurer customer service operations and compliance needs. Rollout and operationalization details are not published publicly, the description focuses on the implemented application, Smiddle Contact Manager, and its role as a CRM for Powszechny Zaklad Ubezpieczen.
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Marketing Automation | CRM |
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2018 | 2018 |
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Investment Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Portfolio and Investment Management | Investment Management |
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2021 | 2021 |
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Trading Platform, Portfolio and Investment Management | Investment Management |
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2021 | 2021 |
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Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2012 | 2012 |
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Supplier Relationship Management | Procurement |
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2012 | 2012 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2025 | 2025 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2018 | 2018 |
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Extract, Transform, and Load (ETL), Data Replication | PaaS |
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2017 | 2017 |
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Robotic Process Automation | PaaS |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Database Management | IaaS |
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2018 | 2018 |
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