Prezi
101 Broadway, 2nd floor,
Oakland, 94607, CA,
United States
Oakland, 94607, CA,
United States
1 844-551-6941
Professional Services
Prezi Technographics
Prezi Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Prezi and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 300 Prezi employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Prezi has purchased the following applications: ProfitWell Metrics for Subscription and Recurring Billing in 2018, Ruby Live Chat for Chatbots and Conversational AI in 2021, Zendesk Explore for Analytics and BI in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Prezi is running and its propensity to invest more and deepen its relationship with ProfitWell , Ruby , Zendesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Prezi revenues, which have grown to $33.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Prezi intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Prezi Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ProfitWell | Legacy | ProfitWell Metrics | Subscription and Recurring Billing | ERP Financial Management | n/a | 2018 | 2018 |
In 2018, Prezi implemented ProfitWell Metrics to centralize subscription performance reporting. ProfitWell Metrics was instrumented on Prezi’s website and provisioned as the primary subscription analytics layer within the Subscription and Recurring Billing category, supporting visibility into recurring revenue behavior across the business.
The deployment focused on ProfitWell Metrics standard functional capabilities, including time series subscription analytics, monthly recurring revenue and annual recurring revenue visibility, churn and retention cohorts, customer segmentation, and dashboarding for subscription KPIs. Configuration emphasized instrumenting web-based subscription events and consolidating billing-related telemetry into live dashboards and automated reports.
Operational ownership concentrated on finance and product teams, with ProfitWell Metrics surfacing revenue and churn signals for subscription reporting and pricing review workflows. Governance centered on centralized subscription metric definitions and a regular reporting cadence to align product, finance, and go-to-market stakeholders, with the application embedded on Prezi’s website as the data source for subscription activity.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Ruby | Legacy | Ruby Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021 Prezi implemented Ruby Live Chat on its public website. The deployment embedded Ruby Live Chat as a web-facing conversational layer, classified under Chatbots and Conversational AI, to handle live customer interactions and preliminary lead qualification. At a company scale of approximately 300 employees and US-based operations, the implementation targeted website engagement workflows rather than broad back office automation.
Configuration centered on a client-side chat widget and agent inbox workflows, employing common Chatbots and Conversational AI capabilities such as real-time messaging, canned responses, visitor context capture, and chat transcript logging. The rollout aligned the application with customer support and digital engagement functions, assigning governance and template ownership to support and digital experience teams for chat handling and response management. The implementation was limited to website embedding and session context capture, there were no named external system integrations provided in the source information.
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Chatbots and Conversational AI | AI-Powered Application |
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2019 | 2019 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Explore | Analytics and BI | Analytics and BI | n/a | 2019 | 2019 |
In 2019 Prezi implemented Zendesk Explore to centralize support analytics as part of its Analytics and BI tooling for customer service. The deployment coincided with the fall 2019 launch of Prezi Video, positioning Zendesk Explore to provide timely performance reporting and operational visibility across the support organization.
The implementation focused on Zendesk Explore dashboards and reporting capabilities, surfacing performance data from Zendesk Support and the Help Center to monitor ticket volumes, agent activity, and self-service consumption. Functional capabilities implemented included automated reporting, custom dashboards for product-level ticket prioritization, help center analytics, and the use of Explore data to inform AI and automation rules that eliminated repetitive agent tasks.
Explore operated as a unified analytics layer within Prezi’s existing Zendesk environment, and the company leveraged Explore data together with integrations to other business tools to route and escalate issues. Operational scope covered Prezi’s Global Customer Support organization and agent workforce, including 25 frontline agents and cross-company participation from product teams and leadership across offices in Budapest, Berlin, Riga, and San Francisco.
Governance and process changes emphasized data-driven workflows, with the Director of Global Customer Support and customer support managers configuring ticket routing by product, defining prioritization logic, and instituting automations to reduce manual work. Zendesk Explore outputs were translated into actionable product feedback, enabling support to feed prioritized issues to product teams and to mature internal support processes.
Outcomes reported from the deployment included the ability to manage a 45% increase in ticket volume without adding agents and achieving a 32% self-service ratio, alongside spikes of roughly 5,000 additional tickets per month during the pandemic period. Zendesk Explore provided the analytics foundation that Prezi used to scale support operations, improve routing and automation, and increase visibility for both support and product stakeholders.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2011 | 2011 |
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Online Meeting Scheduling | Collaboration |
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2019 | 2019 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Web Content Management | Content Management |
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2024 | 2024 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Account Based Marketing | CRM |
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2021 | 2021 |
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Call Center, Customer Support | CRM |
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2019 | 2019 |
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Customer Engagement, Customer Loyalty | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2015 | 2015 |
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Customer Support | CRM |
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2014 | 2014 |
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Customer Support | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2011 | 2011 |
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Marketing Analytics, Lead Generation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2013 | 2013 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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IT Asset Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Asset Management (ITAM), SaaS Spend Management | IT Asset Management |
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2020 | 2020 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2020 | 2020 |
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Incident Management | ITSM |
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2023 | 2023 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Governance, Risk and Compliance | TRM |
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2018 | 2018 |
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Governance, Risk and Compliance | TRM |
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2018 | 2018 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2016 | 2016 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Cloud Storage | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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IT Decision Makers and Key Stakeholders at Prezi
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Prezi Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Prezi Technographics
Prezi is a Professional Services organization based in United States,
with around 300 employees and annual revenues of $33.0 million.
Prezi operates a diverse technology stack with applications such as
ProfitWell Metrics, Ruby Live Chat and Zendesk Explore,
covering areas like Subscription and Recurring Billing, Chatbots and Conversational AI and Analytics and BI.
Prezi has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as ProfitWell, Ruby and Zendesk.
Prezi recently adopted applications including
Transifex TMS in 2024, Grafana Cloud IRM in 2023 and Ruby Live Chat in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Prezi’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Prezi’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Prezi technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.