PSEG Long Island
PSEG Long Island Technographics
PSEG Long Island Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by PSEG Long Island and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1500 PSEG Long Island employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that PSEG Long Island has purchased the following applications: IBM Maximo for Enterprise Asset Management in 2023, Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2019, Sitecore CMS for Web Content Management in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems PSEG Long Island is running and its propensity to invest more and deepen its relationship with IBM , TESCO Metering , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing PSEG Long Island revenues, which have grown to $1.35 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for PSEG Long Island intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
PSEG Long Island Data, Technology Stack, and Enterprise Applications
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IBM | Legacy | IBM Maximo | Enterprise Asset Management | ERP Services and Operations | n/a | 2023 | 2023 |
In 2023, PSEG Long Island selected IBM Maximo and initiated the Enterprise Asset Management implementation defined in the T&D-3 Enterprise Asset Management System Implementation Plan. The organization completed a comprehensive EAMS Implementation Plan as specified in the Definition section of the metric document, submitted a System RFP to LIPA for review and release, and delivered a detailed Project Implementation Plan as the primary governance artifact.
Detailed functional and technical requirements were documented across standard Enterprise Asset Management functional areas, including asset registry and lifecycle management, work and outage management, preventive maintenance scheduling, spare parts and inventory control, and mobile field workforce workflows. The requirements documentation frames IBM Maximo configuration and module-level scoping consistent with core EAM workflows and asset-centric operational control.
Procurement sequencing included issuance of an RDP for a system integrator that will be executed in 2023, and LIPA and PSEG Long Island mutually agreed to defer the T&D-3.5 system integrator selection to a 2023 metric deliverable. Those procurement steps position IBM Maximo for integration into transmission and distribution operational workflows and establish the next phase for implementation execution.
Governance and rollout were organized around the submitted Project Implementation Plan and the EAMS Implementation Plan, aligning requirements, RFP governance, and metric-driven milestones between PSEG Long Island and LIPA. The documentation indicates a staged, requirements-driven rollout with formal review gates and a planned system integrator appointment in 2023 to support IBM Maximo Enterprise Asset Management deployment.
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Enterprise Asset Management | ERP Services and Operations |
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2021 | 2022 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, PSEG Long Island implemented Salesforce Chat (formerly Salesforce Live Agent) on their public website. The deployment is categorized as Chatbots and Conversational AI and provides a web-embedded real-time chat channel to capture site visitor inquiries and initiate live sessions with contact center staff. The implementation emphasizes live agent engagement through an on-site chat widget that manages session initiation, basic customer context capture, and live messaging handoffs.
Salesforce Chat (formerly Salesforce Live Agent) was configured to deliver core conversational capabilities typical of Chatbots and Conversational AI, including real-time messaging, queueing and routing, agent presence and transcript capture, and templated response libraries for consistent interactions. Operational coverage centers on customer service and contact center workflows, where agents manage chat sessions through an agent console and use transcripts for follow-up and case creation. Governance measures focused on chat routing rules and standardized response scripts to streamline triage and escalation within existing support processes. The deployment is implemented directly on the PSEG Long Island website as the primary web-based conversational channel.
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sitecore | Legacy | Sitecore CMS | Web Content Management | Content Management | n/a | 2018 | 2018 |
In 2018, PSEG Long Island implemented Sitecore CMS to manage content on its public website. The deployment established Sitecore CMS as the companys primary Web Content Management platform for customer-facing pages and corporate communications.
The Sitecore CMS implementation leverages standard Web Content Management capabilities including templated page authoring, media asset management, role based editorial workflows with versioning and staged publishing, and personalization controls for tailored digital experiences. Configuration focused on content modeling, reusable components, and authoring templates to streamline publishing across site sections.
Operational coverage centers on the external website and supports marketing and customer communications teams across the organization. Governance was organized around editorial roles and approval workflows to centralize content control and enforce sector specific communication standards, with change management oriented toward editorial training and publishing governance.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Call Tracking and Recording | CRM |
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2015 | 2015 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Sales Analytics | CRM |
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2015 | 2015 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2019 | 2019 |
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PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Project Portfolio Management | PPM |
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2019 | 2019 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at PSEG Long Island
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by PSEG Long Island Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD PSEG Long Island Technographics
PSEG Long Island is a Utilities organization based in United States,
with around 1500 employees and annual revenues of $1.35 billion.
PSEG Long Island operates a diverse technology stack with applications such as
IBM Maximo, Salesforce Chat (formerly Salesforce Live Agent) and Sitecore CMS,
covering areas like Enterprise Asset Management, Chatbots and Conversational AI and Web Content Management.
PSEG Long Island has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as IBM, Salesforce and Sitecore.
PSEG Long Island recently adopted applications including
IBM Maximo in 2023, Tesco Meter Manager in 2021 and Amazon Elastic Load Balancing (ELB) in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of PSEG Long Island’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates PSEG Long Island’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete PSEG Long Island technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.