Xl Axiata Indonesia
XL Axiata Tower, Jl. H.R. Rasuna Said X5 Kav. 11-12, Kuningan Timur, Setiabudi,
Jakarta Selatan, 12950,
Indonesia
Jakarta Selatan, 12950,
Indonesia
62 21-576-1881
Communications
Xl Axiata Indonesia Technographics
Xl Axiata Indonesia Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Xl Axiata Indonesia and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2159 Xl Axiata Indonesia employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Xl Axiata Indonesia has purchased the following applications: SAP S/4 HANA for ERP Financial in 2020, SAP SuccessFactors Recruiting Marketing for Candidate Relationship Management in 2015, AmdocsONE for OSS/BSS in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Xl Axiata Indonesia is running and its propensity to invest more and deepen its relationship with SAP , Amdocs , Zendesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Xl Axiata Indonesia revenues, which have grown to $2.29 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Xl Axiata Indonesia intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Xl Axiata Indonesia Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Oracle E-Business Suite | SAP S/4 HANA | ERP Financial | ERP Financial Management | n/a | 2020 | 2020 |
In 2020, XL Axiata Indonesia implemented SAP S/4 HANA as its ERP Financial platform, replacing Oracle E-Business Suite. The deployment was announced as the first telecommunications company in Southeast Asia to adopt SAP S/4HANA Cloud, aligning the SAP S/4 HANA implementation with a strategic enterprise move to cloud based end to end operations.
Implementation scope targeted core finance and full lifecycle business processes, with SAP S/4 HANA configured to support order to cash, procure to pay, record to report, and hire to retire workflows. The SAP S/4 HANA implementation included financial reporting and dashboard capabilities to provide real time insights for management and to address International Financial Reporting Standards 16 compliance.
The SAP S/4 HANA environment was integrated with surrounding operational systems, specifically tower management, sourcing, network asset management, and billing, to centralize transactional flows and create a single source of truth for finance and other company data. This integration strategy aimed to simplify the company IT footprint and unify finance data across billing and network asset accounting within XL Axiata Indonesia operations.
Governance and rollout were positioned as a company wide initiative to improve efficiency, effectiveness of governance, and decision making, supporting XL Axiata Indonesias stated ambition to lead digital and data service delivery in a dynamic prepaid market. The program narrative emphasizes consolidated finance instrumentation through SAP S/4 HANA dashboards, end to end operational alignment, and cloud based agility for faster market response.
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ERP Financial | ERP Financial Management |
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2019 | 2019 |
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Expense Management | ERP Financial Management |
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2015 | 2015 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP SuccessFactors Recruiting Marketing | Candidate Relationship Management | HCM | n/a | 2015 | 2015 |
In 2015, Xl Axiata Indonesia deployed SAP SuccessFactors Recruiting Marketing to establish Candidate Relationship Management capabilities for Talent Acquisition and candidate engagement. The implementation sat within the companys broader SuccessFactors footprint and was targeted at centralizing candidate pipelines and marketing-driven recruitment workflows for HR and recruiting teams.
SAP SuccessFactors Recruiting Marketing was configured alongside other SuccessFactors modules listed in internal scope, including RCM, RMK, ONB, OFB, PMGM, EMPLOYEE CENTRAL, FLEXIBLE BENEFIT, and EMPLOYEE CENTRAL PAYROLL. The Recruiting Marketing configuration focused on campaign segmentation, talent pool management, candidate nurturing workflows, and handoffs into onboarding and employee lifecycle modules to support end to end recruitment to hire processes.
Integration work connected Recruiting Marketing and Employee Central to SAP HCM functional areas such as OM, PA, Payroll, Time Management, ESS MSS, Training and Event Management, and Travel Management, and also included links to SAP Concur as part of the HR applications landscape. Data synchronization and record handoff were structured to move candidate data into employee master records and downstream payroll and benefits modules, reflecting a coordinated HR applications architecture.
Governance and operational ownership were executed by internal SAP business analyst resources at PT XL Axiata Tbk, who managed configuration, HR process alignment, and ongoing maintenance across the Greater Jakarta Area. Rollout and workflow changes emphasized recruitment to onboarding orchestration and cross functional coordination between Talent Acquisition, HR operations, payroll, and travel and expense processes.
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Core HR | HCM |
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2015 | 2015 |
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Core HR | HCM |
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2015 | 2015 |
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Offboarding | HCM |
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2015 | 2015 |
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Onboarding | HCM |
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2015 | 2015 |
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Payroll | HCM |
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2015 | 2015 |
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Payroll | HCM |
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2015 | 2015 |
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Performance and Goal Management | HCM |
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2015 | 2015 |
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Recruiting, Applicant Tracking System | HCM |
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2015 | 2015 |
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Time and Attendance | HCM |
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2015 | 2015 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Amdocs | Legacy | AmdocsONE | OSS/BSS | ERP Services and Operations | n/a | 2019 | 2019 |
In 2019, XL Axiata Indonesia implemented AmdocsONE as an OSS/BSS solution under a multi year managed digital transformation agreement with Amdocs. The agreement expanded a decade long partnership and targeted XL Axiata’s postpaid, prepaid mobile, consumer fixed line and enterprise fixed line businesses to modernize, automate and digitize core customer facing and monetization workflows.
The deployment centers on the amdocsONE cloud native open and dynamic portfolio, configured to digitize the sales and ordering experience and consolidate multiple product catalogs into a single catalog solution. AmdocsONE is being used to centralize service monetization across enterprise and consumer fixed line and mobile lines of business, delivering a convergent billing and charging model while enabling targeted and intelligent marketing campaign capabilities for both consumer and enterprise segments.
Architecturally the program leverages a microservices approach delivered with DevOps practices, enabling regular, quick interval upgrades and continuous delivery of new capabilities. The implementation includes Amdocs Smart Operations SmartOps to manage hybrid IT complexity, applying advanced automation and machine learning together with Site Reliability Engineering methodologies to maintain service continuity while operational processes are incrementally transformed.
Operational scope spans sales, ordering, product and catalog management, marketing campaign management and service monetization across XL Axiata Indonesia’s consumer and enterprise business functions. The multi year managed services model frames governance for continuous enhancement, with DevOps pipelines and SmartOps driven operational controls configured to enable fast launches of new services and full digitization of the customer experience without impacting ongoing services.
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Travel Management | ERP Services and Operations |
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2015 | 2015 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Chatbots and Conversational AI | AI-Powered Application |
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2018 | 2018 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2016 | 2016 |
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Collaboration | Collaboration |
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2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2017 | 2017 |
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Customer Support | CRM |
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2017 | 2017 |
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Sales Automation, Sales Engagement | CRM |
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2017 | 2017 |
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Tag Management | CRM |
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2017 | 2017 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2019 | 2019 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2019 | 2019 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Xl Axiata Indonesia
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Xl Axiata Indonesia Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Xl Axiata Indonesia IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Xl Axiata Indonesia digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Xl Axiata Indonesia Technographics
Xl Axiata Indonesia is a Communications organization based in Indonesia,
with around 2159 employees and annual revenues of $2.29 billion.
Xl Axiata Indonesia operates a diverse technology stack with applications such as
SAP S/4 HANA, SAP SuccessFactors Recruiting Marketing and AmdocsONE,
covering areas like ERP Financial, Candidate Relationship Management and OSS/BSS.
Xl Axiata Indonesia has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP and Amdocs.
Xl Axiata Indonesia recently adopted applications including
SAP S/4 HANA in 2020, Google Workspace (Formerly Google G-Suite) in 2020 and Cloudflare CDN in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Xl Axiata Indonesia’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Xl Axiata Indonesia’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Xl Axiata Indonesia technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.