Purolator
2727 Meadowpine Blvd.,
Mississauga, L5N 0E1, ON,
Canada
Mississauga, L5N 0E1, ON,
Canada
1 905-712-1084
Transportation
Purolator Technographics
Purolator Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Purolator and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 14000 Purolator employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Purolator has purchased the following applications: SAP S/4 HANA for ERP Financial in 2020, Sterling Background Check for BackGround Screening in 2018, Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Purolator is running and its propensity to invest more and deepen its relationship with SAP , Sterling Talent Solutions , Cority Software or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Purolator revenues, which have grown to $2.70 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Purolator intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Purolator Tech Stack and Enterprise Applications
Purolator ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | SAP ERP ECC 6.0 | SAP S/4 HANA | ERP Financial | ERP | n/a | 2020 | 2021 |
In 2020 Purolator migrated from SAP ERP ECC 6.0 to SAP S/4 HANA as a strategic ERP Financial program, combining an S/4 HANA upgrade with a private data center migration into AWS public cloud for the whole SAP landscape. The initiative targeted core finance and operational functions across the organization and was positioned as a company wide SAP S/4 HANA modernization effort to consolidate financial, billing and operational processing under the ERP Financial footprint.
The implementation scope covered financial and controlling modules including FI and CO, order to cash processes including OTC, subscription and billing using BRIM, planning and consolidation with BPC, governance with GRC, and workforce and payroll through SuccessFactors Employee Central, benefits and EC payroll integrated to SAP ERP. Procurement and travel expense workflows were addressed with Ariba and Concur, with a specific emphasis on Ariba shopping cart and catalogue management integrated globally to SAP ECC prior to and during cutover to SAP S/4 HANA.
Architecturally the program planned a hybrid topology, moving the private data center SAP landscape into AWS while retaining integration touchpoints to on premise systems. Integration patterns were defined using SAP Cloud Platform portal, Cloud Platform Integration CPI, and SAP Analytics Cloud SAC, including design work for BRIM component sizing and workforce time management integration. A private data center decommissioning proposal was introduced that included data retention, transition and ongoing maintenance considerations, and a SAP Model Company approach was recommended to accelerate configuration and reduce implementation risk.
Program governance and delivery were organized through a PMO cadence run daily and weekly, using ServiceNow, JIRA, ChangePoint and Microsoft SharePoint to coordinate a team of approximately 100 stakeholders and provide internal audit transparency. The senior SAP project management role led stakeholder engagement across business owners and external consulting firms, driving requirements, cadence efficiency and rollout sequencing for finance, billing, HR and procurement processes.
Financial planning and executive decision support included a 10 year business case that modeled As is total cost of ownership and To be scenarios for SAP license, implementation and support across SAP and the AWS cloud platform, employing standard financial metrics such as Net Present Value, Internal Rate of Return, ROI and payback period. The program documentation notes positive recognition and increased confidence from external consultants including Accenture, Deloitte, SAP, AWS and Innovapost, and broad acknowledgement of the proposed infrastructure and data center transition approach.
|
|
|
|
|
ERP Financial | ERP |
|
2016 | 2016 |
|
|
|
|
|
Expense Management | ERP |
|
2015 | 2015 |
|
|
|
|
|
Subscription and Recurring Billing | ERP |
|
2016 | 2016 |
|
Purolator HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sterling Talent Solutions | Legacy | Sterling Background Check | BackGround Screening | HCM | n/a | 2018 | 2018 |
In 2018, Purolator implemented Sterling Background Check to centralize pre-employment screening across its recruitment and onboarding processes. Sterling Background Check served as Purolator's BackGround Screening capability for HR and Talent Acquisition, and the program required active liaison with hiring managers and multiple levels of management to ensure smooth onboarding of new hires.
Configuration emphasized core BackGround Screening capabilities, including identity verification, criminal record screening, employment and education verification, and case management workflows for candidate status tracking. Sterling Background Check was configured to manage candidate intake, adjudication rules, and vendor case escalation, aligning screening activities with onboarding milestones and clearance gates.
Operationally, Purolator coordinated directly with the Sterling Talent Solutions vendor to validate completeness of background checks and to manage exceptions and escalations. The implementation connected screening workflows into Purolator’s hiring and HR operations cadence, with role-based access controls for HR reviewers and hiring managers and defined sign-off gates prior to employee start dates.
Governance included designated HR points of contact for screening review, standardized completeness checklists, and processes to route exceptions to compliance or legal stakeholders. The rollout focused on embedding BackGround Screening into hiring workflows, clarifying ownership across recruiting, HR operations, and hiring management to reduce administrative handoffs and ensure consistent verification practices.
|
|
|
|
|
Compensation Management | HCM |
|
2019 | 2019 |
|
|
|
|
|
Core HR | HCM |
|
2019 | 2019 |
|
|
|
|
|
Environment, Health and Safety (EHS) | HCM |
|
2016 | 2016 |
|
|
|
|
|
Environment, Health and Safety (EHS) | HCM |
|
2014 | 2014 |
|
|
|
|
|
Learning and Development | HCM |
|
2019 | 2019 |
|
|
|
|
|
Onboarding | HCM |
|
2019 | 2019 |
|
|
|
|
|
Payroll | HCM |
|
2013 | 2013 |
|
|
|
|
|
Payroll | HCM |
|
2020 | 2021 |
|
|
|
|
|
Performance and Goal Management | HCM |
|
2019 | 2019 |
|
|
|
|
|
Recruiting, Applicant Tracking System | HCM |
|
2019 | 2019 |
|
|
|
|
|
Succession and Leadership Planning | HCM |
|
2019 | 2019 |
|
|
|
|
|
Time and Attendance | HCM |
|
2019 | 2019 |
|
Purolator AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2016 | 2016 |
In 2016, Purolator deployed Salesforce Chat (formerly Salesforce Live Agent) on its public website to provide a web-based customer support channel. The Salesforce Chat implementation embedded a real-time chat widget across customer-facing pages, enabling live agent engagement and session handoff from anonymous web visitors to contact center staff. The deployment served Purolator's customer service operations in Canada and addressed web inquiry routing and session transcript capture for subsequent agent follow-up.
Configuration focused on standard Chatbots and Conversational AI capabilities, including pre-chat data capture, queue-based routing rules for agent assignment, and transcript logging to support case handling workflows. The implementation was operated alongside contact center agent consoles with business hours and availability rules to control chat presence and escalation routing. Governance emphasized operational workflows for agent response, chat logging and transcript retention, and an incremental rollout across site pages to align chat coverage with support capacity.
|
|
|
|
|
Cognitive Computing | AI-Powered Application |
|
2016 | 2016 |
|
Purolator Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Analytics and BI | Analytics and BI |
|
2013 | 2014 |
|
|
|
|
|
Data Warehouse | Analytics and BI |
|
2013 | 2014 |
|
Purolator Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Audio Video and Web Conferencing | Collaboration |
|
2020 | 2020 |
|
|
|
|
|
Collaboration | Collaboration |
|
2021 | 2021 |
|
Purolator Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Digital Signing | Content Management |
|
2021 | 2021 |
|
|
|
|
|
Web Content Management | Content Management |
|
2012 | 2012 |
|
|
|
|
|
Web Content Management | Content Management |
|
2020 | 2020 |
|
Purolator SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transportation Management | SCM |
|
2014 | 2015 |
|
Purolator CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Customer Analytics | CRM |
|
2014 | 2014 |
|
|
|
|
|
Customer Experience | CRM |
|
2019 | 2019 |
|
|
|
|
|
Customer Experience | CRM |
|
2013 | 2013 |
|
|
|
|
|
Customer Experience | CRM |
|
2021 | 2021 |
|
|
|
|
|
Customer Experience | CRM |
|
2021 | 2021 |
|
|
|
|
|
Lead Generation | CRM |
|
2018 | 2018 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2015 | 2015 |
|
|
|
|
|
Marketing Automation | CRM |
|
2020 | 2020 |
|
|
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2013 | 2014 |
|
Purolator EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
EPM | EPM |
|
2016 | 2016 |
|
|
|
|
|
Financial Consolidation and Close | EPM |
|
2016 | 2016 |
|
Purolator ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
|
2020 | 2020 |
|
|
|
|
|
IT Service Management | ITSM |
|
2020 | 2020 |
|
Purolator PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Geographic Information System | PLM and Engineering |
|
2021 | 2022 |
|
Purolator Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Procurement | Procurement |
|
2016 | 2016 |
|
|
|
|
|
Supplier Relationship Management | Procurement |
|
2016 | 2016 |
|
Purolator SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Incentive Compensation Management | SPM |
|
2019 | 2020 |
|
Purolator TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Governance, Risk and Compliance | TRM |
|
2016 | 2016 |
|
Purolator IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2015 | 2015 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2018 | 2018 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2015 | 2015 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
Purolator CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Identity and Access Management (IAM) | CyberSecurity |
|
2021 | 2021 |
|
|
|
|
|
Secure Web Gateways (SWG) | CyberSecurity |
|
2018 | 2018 |
|
IT Decision Makers and Key Stakeholders at Purolator
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
SVP and CHRO | CXO | HR | |
|
|
|
Senior Human Resources Business Partner | Manager | HR | |
|
|
|
Human Resources Business Partner | Manager | HR | |
|
|
|
Senior Director, Total Rewards & HR Technology | Director | HR | |
|
|
|
Director of Operations | Director | Finance | |
|
|
|
Director - Fleet | Director | Supply Chain | |
|
|
|
Director, Health, Safety | Director | Finance | |
|
|
|
Director HR, Corporate Services | Director | HR | |
|
|
|
Senior HR Manager | Manager | HR | |
|
|
|
Director of Payroll | Director | HR | |
|
|
|
Senior Director HR, Service Delivery | Director | HR | |
|
Apps Being Evaluated by Purolator Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Purolator IT executives and key decision makers. This section highlights Purolator's latest recorded technology evaluations, including SAP Order-to-Cash Software for ERP Financial on 2024-12-13. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Purolator digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2024-12-13 | Purolator | Evaluated | SAP | SAP Order-to-Cash Software | ERP Financial | ERP |
FAQ - APPS RUN THE WORLD Purolator Technographics
Purolator is a Transportation organization based in Canada,
with around 14000 employees and annual revenues of $2.70 billion.
Purolator operates a diverse technology stack with applications such as
SAP S/4 HANA, Sterling Background Check and Salesforce Chat (formerly Salesforce Live Agent),
covering areas like ERP Financial, BackGround Screening and Chatbots and Conversational AI.
Purolator has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Sterling Talent Solutions and Salesforce.
Purolator recently adopted applications including
Microsoft 365 in 2021, DocuSign eSignature in 2021 and Hotjar in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Purolator’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Purolator’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Purolator technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.