Qantas
10 Bourke Road Mascot,
Sydney, 2020, NSW,
Australia
Sydney, 2020, NSW,
Australia
61 2 9691-3636
Transportation
Qantas Technographics
Qantas Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Qantas and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 25000 Qantas employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Qantas has purchased the following applications: Converga InvoiceMe for AP Automation in 2012, Xref Reference for Candidate Relationship Management in 2015, IFS Maintenix for Aviation MRO in 2011 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Qantas is running and its propensity to invest more and deepen its relationship with Converga , Oracle , SAP or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Qantas revenues, which have grown to $14.14 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Qantas intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Qantas Tech Stack and Enterprise Applications
Qantas ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Converga | Legacy | Converga InvoiceMe | AP Automation | ERP | n/a | 2012 | 2012 |
In 2012, Qantas deployed Converga InvoiceMe as its AP Automation solution for Qantas Catering to centralize invoice intake and reduce manual processing. Prior to the deployment invoices arrived as paper mail or as email attachments, creating high handling costs and manual data entry workload for the Accounts Payable team. The implementation focused on supplier-facing capture channels to remove paper from the invoice lifecycle.
Converga InvoiceMe was configured to accept electronic invoices through multiple channels, including direct EDI Electronic Data Interchange connections and email PDF ingestion that automatically converts attachments into structured electronic invoices. The system captured invoice data alongside the invoice file, eliminating the need for manual keying and enabling automated invoice data capture and basic validation during intake. Functional capabilities implemented centered on electronic invoicing intake, file-to-data conversion, and supplier onboarding workflows aligned to AP Automation processes.
The deployment covered Qantas Catering suppliers and the Accounts Payable function, with a supplier transition approach that offered several easy to use submission options and progressive migration to electronic invoicing. Integrations were supplier-side, enabling EDI-capable suppliers to send invoices directly through Converga InvoiceMe and allowing non EDI suppliers to email PDFs for automatic conversion. The project was intended to substantially reduce the costs associated with the handling of paper invoices and to remove manual keying from procurement invoice processing.
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ERP Financial | ERP |
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2014 | 2014 |
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ERP Financial | ERP |
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2019 | 2020 |
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Expense Management | ERP |
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2013 | 2013 |
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Qantas HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Xref | Legacy | Xref Reference | Candidate Relationship Management | HCM | n/a | 2015 | 2015 |
In 2015, Qantas implemented Xref Reference as a Candidate Relationship Management application to automate high-volume candidate referencing for its recruitment function in Australia. The deployment targeted recruitment teams responsible for both high-volume hiring and senior role appointments, with an emphasis on accelerating reference turnaround and improving the information available for senior hiring decisions.
Xref Reference was configured to run automated reference request workflows that capture referee responses online and convert them into structured reference reports, with particular attention to richer reporting for senior roles. The configuration enabled reference requests to be completed within hours and supported faster verification workflows for hiring managers.
Operational governance centralized reference processes inside Qantas recruitment, standardizing request templates, completion tracking, and embedding reference completion as a required step in candidate selection workflows. The implementation achieved a 97% success rate on reference completion and contributed to improved time-to-hire by producing timely, higher quality reference documentation for senior appointments.
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Compensation Management | HCM |
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2017 | 2017 |
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Core HR | HCM |
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2017 | 2017 |
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Learning and Development | HCM |
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2017 | 2017 |
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Onboarding | HCM |
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2017 | 2017 |
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Payroll | HCM |
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2007 | 2007 |
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Payroll | HCM |
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2018 | 2018 |
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Performance and Goal Management | HCM |
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2017 | 2017 |
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Recruiting, Applicant Tracking System | HCM |
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2017 | 2017 |
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Recruiting, Applicant Tracking System | HCM |
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2025 | 2025 |
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Time and Attendance | HCM |
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2020 | 2020 |
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Workforce Management | HCM |
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2012 | 2012 |
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Qantas ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IFS | Legacy | IFS Maintenix | Aviation MRO | ERP Services and Operations | n/a | 2011 | 2011 |
In 2011, Qantas implemented IFS Maintenix as the core of a first-phase engineering system replacement project for its Maintenance and Engineering organization, marking the initial production go-live of this Aviation MRO application. The deployment provided global, real-time access to maintenance information for any aircraft in the Qantas fleet, positioning IFS Maintenix to support safety, compliance, and centralized maintenance visibility across the airline.
The IFS Maintenix implementation included real-time data recording and reporting, detailed historical record keeping, and modeled future projections for component and fleet usage, capabilities that directly support maintenance planning and execution. Functional capabilities brought online included long-range and automated line planning, automated workflow and electronic signatures, a role-based web browser interface, and support for portable wireless devices to enable mobile capture and technician workflows.
Architecturally the solution used a modern, web-centric deployment model and a comprehensive range of integration APIs to enable interfacing with other enterprise systems and operational tooling, while remaining the authoritative source for engineering data. Operational scope covered the Qantas Maintenance and Engineering departments and extended to maintenance planning, management, and execution activities across the carrier’s global fleet.
Governance and process change were explicit program objectives, with the implementation described as a business-driven IT transformation that realigned maintenance business processes to industry-leading practices. The go-live was reported as a milestone that delivered improved visibility for safety and compliance and enabled a more efficient, business-oriented approach to maintenance planning and management using the IFS Maintenix Aviation MRO platform.
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Qantas AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Chatbots and Conversational AI | AI-Powered Application |
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2016 | 2016 |
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Qantas Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2017 | 2017 |
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Analytics and BI | Analytics and BI |
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2016 | 2016 |
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Analytics and BI | Analytics and BI |
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2016 | 2016 |
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Analytics and BI | Analytics and BI |
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2017 | 2017 |
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Analytics and BI | Analytics and BI |
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2003 | 2003 |
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Process Mining | Analytics and BI |
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2020 | 2020 |
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Qantas Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2024 | 2024 |
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Collaboration | Collaboration |
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2018 | 2018 |
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Event Management | Collaboration |
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2023 | 2023 |
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Qantas Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Asset Management | Content Management |
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2018 | 2018 |
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Qantas eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2023 | 2023 |
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Personalization and Product Recommendations | eCommerce |
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2016 | 2016 |
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Qantas SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Supply Chain Management | SCM |
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2020 | 2020 |
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Qantas CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2019 | 2019 |
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Data Management Platform | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2018 | 2018 |
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PR and Media Communication | CRM |
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2017 | 2017 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2019 | 2019 |
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Qantas EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Environmental, Social, and Governance (ESG) | EPM |
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2019 | 2019 |
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Qantas ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2017 | 2017 |
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Application Performance Management | ITSM |
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2020 | 2020 |
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Application Performance Management | ITSM |
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2020 | 2020 |
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Application Performance Management | ITSM |
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2019 | 2019 |
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IT Service Management | ITSM |
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2019 | 2019 |
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Qantas PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2012 | 2012 |
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Project Portfolio Management | PPM |
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2018 | 2018 |
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Project Portfolio Management | PPM |
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2017 | 2017 |
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Qantas TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Treasury Management | TRM |
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2014 | 2015 |
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Whistleblowing Management | TRM |
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2018 | 2018 |
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Qantas PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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API Management | PaaS |
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2020 | 2020 |
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API Management | PaaS |
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2018 | 2018 |
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API Management | PaaS |
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2019 | 2019 |
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Apps Development | PaaS |
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2017 | 2017 |
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Apps Development | PaaS |
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2019 | 2019 |
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Apps Development | PaaS |
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2018 | 2018 |
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Apps Development | PaaS |
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2020 | 2020 |
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Operating System (OS) | PaaS |
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2017 | 2017 |
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Robotic Process Automation | PaaS |
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2017 | 2017 |
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Robotic Process Automation | PaaS |
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2018 | 2018 |
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Transactional Email | PaaS |
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2018 | 2018 |
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Transactional Email | PaaS |
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2018 | 2018 |
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Qantas IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Cloud Storage | IaaS |
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2017 | 2017 |
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Cloud Storage | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Database Management | IaaS |
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2017 | 2017 |
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Database Management | IaaS |
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2017 | 2017 |
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Database Management | IaaS |
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2019 | 2019 |
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SD-WAN | IaaS |
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2021 | 2021 |
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Qantas CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Endpoint Detection and Response (EDR) | CyberSecurity |
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2019 | 2019 |
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Identity and Access Management (IAM) | CyberSecurity |
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2020 | 2020 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2021 | 2021 |
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Qantas Physical Security
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Physical Security Outsourcing | Physical Security |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Qantas
| First Name | Last Name | Title | Function | Department | Phone | |
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Manager Treasury Accounting and Reporting | Manager | Finance | |
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Head of Finance, International Business Planning & Performance | Director | Finance | |
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Manager Finance Services | Manager | Finance | |
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Head of Finance | Director | Finance | |
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Head of Procurement - IT | Director | Procurement | |
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Chief Procurement Officer | CXO | Procurement | |
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Chief People & Culture Officer, Corporate and Loyalty | CXO | HR | |
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Group Head of Financial Planning & Analysis | Director | Finance | |
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Head Of HR International Operations | Director | HR | |
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Group Senior Manager - Payroll Services | Manager | Finance | |
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Head Of Human Resources, Freight, Catering and Australian Airports | Director | HR | |
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Group Senior Manager - Payroll Services | Manager | Finance | |
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People and Culture Manager, Qantas Loyalty | Manager | HR | |
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Head of Qantas Group Talent, HR Digital & People Analytics | Director | HR | |
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Group Executive, Strategy, People and Technology | CXO | HR | |
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Talent Acquisition Manager | Manager | HR | |
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Head of People Commercial & International | Director | HR | |
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Chief Executive Officer and Managing Director | Director | Finance | |
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Executive Assistant To Chief Executive Officer | Manager | Finance | |
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Chief Financial Officer | CXO | Finance | |
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Head Of Human Resources | Director | HR | |
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Group Chief Information Officer | CXO | IT | |
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Chief Operating Officer | CXO | Finance | |
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Head Of Human Resources | Director | HR | |
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Payroll Manager | Manager | Finance | |
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Group Chief Financial Officer | CXO | Finance | |
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IT Operations | CXO | IT | |
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Agile Senior Delivery Manager | Manager | IT | |
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Senior DevOps Engineer | Manager | IT | |
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Head of Agile Delivery and Project Management | Director | IT | |
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DevOps Engineer | Manager | IT | |
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Head Of Delivery and Optimisation | Director | Finance | |
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Talent Acquisition Manager | Manager | HR | |
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Talent Acquisition Manager - Customer, Group Services & Indigenous Careers | Manager | HR | |
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Manager Group Talent and Engagement | Manager | HR | |
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Head of Qantas Group Talent Acquisition and Benefits | Director | HR | |
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Information Technology Operations Manager | Manager | IT | |
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Service Delivery Manager | Manager | Operations | |
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Chief Security Officer | CXO | Finance | |
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Head of Aviation & Corporate Security | Director | Finance | |
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Head of Safety | Director | Finance | |
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Manager Security Operations & Advisory | Manager | Finance | |
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Salesforce Administrator, Platform Owner & Machine Operator | Manager | Marketing | |
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PMO Manager | Manager | Operations | |
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PMO Lead | Manager | Operations | |
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Group Portfolio Delivery Manager | Manager | Operations | |
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Senior Portfolio Manager Qantas Loyalty - Data & Analytics / Personalisation & Experimentation | Manager | Operations | |
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Project Delivery Manager | Manager | Operations | |
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Group Chief People Officer | CXO | HR | |
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Apps Being Evaluated by Qantas Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Qantas IT executives and key decision makers. This section highlights Qantas's latest recorded technology evaluations, including Amadeus Altea for Reservation and Booking Management on 2025-06-30, ADP GlobalView for Payroll on 2025-01-08, and IFS Maintenix for Aviation MRO on 2024-11-15. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Qantas digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| 2025-06-30 | Qantas | Evaluated | Amadeus IT Group | Amadeus Altea | Reservation and Booking Management | ERP Services and Operations |
| 2025-01-08 | Qantas | Evaluated | ADP | ADP GlobalView | Payroll | HCM |
| 2024-11-15 | Qantas | Evaluated | IFS | IFS Maintenix | Aviation MRO | ERP Services and Operations |
| 2024-10-08 | Qantas | Evaluated |
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Warehouse Management | SCM |
| 2024-06-06 | Qantas | Evaluated |
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Airport Management | ERP Services and Operations |
FAQ - APPS RUN THE WORLD Qantas Technographics
Qantas is a Transportation organization based in Australia,
with around 25000 employees and annual revenues of $14.14 billion.
Qantas operates a diverse technology stack with applications such as
Converga InvoiceMe, Xref Reference and IFS Maintenix,
covering areas like AP Automation, Candidate Relationship Management and Aviation MRO.
Qantas has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Converga, Xref and IFS.
Qantas recently adopted applications including
SmartRecruiters SmartRecruit in 2025, Atlassian Confluence in 2024 and Function Tracker in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Qantas’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Qantas’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Qantas technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.