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Raiffeisenbank Beograd
Location
Đorđa Stanojevica 16,
Beograd, 11070,
Serbia
Website
https://www.raiffeisenbank.rs/
Phone
381 11 3202 100
Artw industry
Banking and Financial Services
Employee
Revenue

Raiffeisenbank Beograd Technographics

Raiffeisenbank Beograd Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Raiffeisenbank Beograd and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 47000 Raiffeisenbank Beograd employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Raiffeisenbank Beograd has purchased the following applications: Microsoft Azure Cloud Services for Application Hosting and Computing Services in 2017, Badin Sequency for Business Process Management in 2017, Saga NFG Weaver for Chatbots and Conversational AI in 2018 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Raiffeisenbank Beograd is running and its propensity to invest more and deepen its relationship with Microsoft , Badin Soft , Saga NFG or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Raiffeisenbank Beograd revenues, which have grown to $10.79 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Raiffeisenbank Beograd intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Raiffeisenbank Beograd Data, Technology Stack, and Enterprise Applications
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Microsoft Legacy Microsoft Azure Cloud Services Application Hosting and Computing Services IaaS n/a 2017 2017
ERP Services and Operations
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Badin Soft Legacy Badin Sequency Business Process Management ERP Services and Operations n/a 2017 2018 In 2017, Raiffeisenbank Beograd engaged Badin Soft to implement Badin Sequency Business Process Management as part of a software and process automation initiative. The engagement targeted banking operations and satellite application integration, with the stated objective to increase flexibility and responsiveness across operational workflows. Badin Sequency was configured to provide process orchestration and workflow automation capabilities, including process modeling, business rules orchestration, configurable task routing, and operational monitoring and audit trails. Implementation work focused on designing end-to-end process flows for transaction processing and exception handling, and on embedding workflow automation into existing operational procedures. Architecturally, the deployment emphasized integration with satellite applications to enable automated handoffs and message exchange between the BPM layer and the bank's operational systems. Governance and rollout practices documented in vendor materials indicated staged adoption, assignment of workflow ownership to operations teams, and process standardization to support ongoing maintenance and change control. The vendor case study documents the 2017 collaboration and the inferred use of Badin Sequency to improve operational responsiveness.
Digital Banking ERP Services and Operations 2024 2024
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Saga NFG Legacy Saga NFG Weaver Chatbots and Conversational AI AI-Powered Application Saga NFG 2018 2018 In 2018 Raiffeisenbank Beograd deployed Saga NFG Weaver, branded as the REA virtual assistant, classified under Chatbots and Conversational AI. The implementation targeted finance and retail banking processes in Serbia with an operational focus on retail customer enquiries and digital-channel support, and vendor reports and press coverage note the launch in early 2018 and high conversational volumes within the first year. Saga NFG Weaver was configured to provide continuous conversational handling of retail banking requests, improving 24/7 self-service and deflecting routine interactions from human agents. Functional capabilities implemented included natural language intent recognition, scripted conversational flows for common retail banking enquiries, automated responses across digital channels, and structured escalation paths to live contact centre agents when needed. Saga NFG served as the system integrator for the deployment. Operational coverage concentrated on Serbia and spanned customer service, contact centre workflows, and the bank’s digital channels, enabling a consolidated front door for inbound digital enquiries. Governance focused on operational handover to contact centre and digital teams, with a phased rollout approach reported in early 2018 that scaled rapidly to handle high conversational volumes, and explicit outcomes included improved 24/7 self-service availability and reduced contact-centre load.
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Collaboration Collaboration 2017 2017
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
CRM CRM 2019 2020
Tag Management CRM 2014 2014
ERP Financial Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Payment Processing ERP Financial Management 2022 2022
eCommerce
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Product Information Management eCommerce 2017 2018
IT Decision Makers and Key Stakeholders at Raiffeisenbank Beograd
First Name Last Name Title Function Department Email Phone
No data found
Show All Contacts
Apps Being Evaluated by Raiffeisenbank Beograd Executives
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD Raiffeisenbank Beograd Technographics

Raiffeisenbank Beograd is a Banking and Financial Services organization based in Serbia, with around 47000 employees and annual revenues of $10.79 billion.

Raiffeisenbank Beograd operates a diverse technology stack with applications such as Microsoft Azure Cloud Services, Badin Sequency and Saga NFG Weaver, covering areas like Application Hosting and Computing Services, Business Process Management and Chatbots and Conversational AI.

Raiffeisenbank Beograd has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Microsoft, Badin Soft and Saga NFG.

Raiffeisenbank Beograd recently adopted applications including Finshape Digital Bank OS in 2024, Apple Pay in 2022 and Saga NFG Selecta CRM in 2019, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Raiffeisenbank Beograd’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Raiffeisenbank Beograd’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Raiffeisenbank Beograd technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.