Reti Technographics
Reti Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Reti and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 370 Reti employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Reti has purchased the following applications: Cisco Webex Meetings for Audio Video and Web Conferencing in 2020, Hotjar for Customer Experience in 2022, Atlassian Jira Service Desk for IT Service Management in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Reti is running and its propensity to invest more and deepen its relationship with Cisco Systems , Microsoft , Contentsquare or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Reti revenues, which have grown to $110.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Reti intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Reti Tech Stack and Enterprise Applications
Reti Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, Reti implemented Cisco Webex Meetings, using Cisco Webex Meetings on their website to host client-facing virtual sessions and support internal collaboration. The deployment leverages Cisco's cloud hosted meeting infrastructure embedded into the corporate web presence, enabling browser based join flows and persistent meeting rooms for real time audio and video conferencing consistent with Audio Video and Web Conferencing capabilities.
Functional modules implemented include scheduled and ad hoc meeting orchestration, high definition audio and video, screen sharing, recording and participant management, reflecting standard Audio Video and Web Conferencing workflows. Operational coverage centers on Reti's professional services teams across its Italy operations, with governance focused on user provisioning, access controls and meeting moderation to align meeting policies with corporate IT and client engagement processes.
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Collaboration | Collaboration |
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2016 | 2016 |
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Reti CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2022 | 2022 |
In 2022, Reti deployed Hotjar on its corporate website to capture qualitative web behavior and customer experience signals. Hotjar is used as a Customer Experience application and was embedded via client side JavaScript to enable session recordings, heatmaps, on page feedback polls, and funnel observation for behavioral analytics.
The implementation supports digital marketing, UX, and customer support workflows by surfacing session level insights for page design, content prioritization, and conversion flow analysis. Governance emphasized consent based tracking and configuration of data retention and sampling, with instrumentation targeted at key landing pages and conversion points to operationalize web UX insights.
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Reti ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Atlassian | Legacy | Atlassian Jira Service Desk | IT Service Management | ITSM | n/a | 2019 | 2019 |
In 2019 Reti implemented Atlassian Jira Service Desk as its IT Service Management solution on its website. The deployment positioned Atlassian Jira Service Desk as the primary ticketing and self-service interface for Reti's professional services support operations in Italy. The implementation targeted both customer-facing support and internal IT and service delivery teams, providing a central entry point on the corporate site.
Configuration emphasized standard IT Service Management capabilities including incident management, service request fulfillment, a web-based self-service portal embedded on the website and SLA tracking. Workflows were configured to enforce request lifecycle stages and escalation routing, aligning service queues with operations and customer service functions. Governance focused on centralized ticket ownership and defined escalation rules to ensure consistent handling across impacted departments.
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Reti IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Reti CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Endpoint Detection and Response (EDR) | CyberSecurity |
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2021 | 2021 |
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Security Information and Event Management (SIEM) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Reti
Apps Being Evaluated by Reti Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||