Ripley
Huérfanos 1052 Piso 4 comuna de Santiago,
Santiago, 8320214,
Chile
Santiago, 8320214,
Chile
56 600 600 02 02
Retail
Ripley Technographics
Ripley Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Ripley and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 19924 Ripley employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Ripley has purchased the following applications: LiveChat for Chatbots and Conversational AI in 2019, Oracle Autonomous Data Warehouse for Data Warehouse in 2019, HCL Commerce (ex IBM Websphere Commerce) for eCommerce in 2012 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Ripley is running and its propensity to invest more and deepen its relationship with LiveChat, Inc. , Oracle , HCL Technologies or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Ripley revenues, which have grown to $2.57 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Ripley intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Ripley Tech Stack and Enterprise Applications
Ripley AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, Ripley implemented LiveChat on its public website ripley.cl. Ripley deployed LiveChat as a Chatbots and Conversational AI solution to support customer service and e-commerce support, embedding the LiveChat web chat widget for real-time customer engagement on its online storefront in Chile. The implementation centers on web-based conversational touchpoints tied to the company website.
Configuration leverages standard Chatbots and Conversational AI capabilities including real-time messaging, automated greetings and canned responses, and visitor session routing to channel inquiries to agents and streamline online sales and post-sale support. The LiveChat deployment is implemented as an embedded widget on ripley.cl and is scoped to digital customer engagement workflows, with operational ownership aligned to digital customer service teams and agent workflows for frontline support. This implementation primarily impacts online customer service and e-commerce functions and is instrumented to capture chat session data for web engagement analysis.
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Ripley Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Autonomous Data Warehouse | Data Warehouse | Analytics and BI | n/a | 2019 | 2019 |
In 2019 Ripley implemented Oracle Autonomous Data Warehouse to reduce retail credit risk. The Oracle Autonomous Data Warehouse deployment was positioned as the central Data Warehouse supporting credit risk analytics and scorecarding for the retailer.
The implementation consolidated transactional and customer data into an autonomous analytical repository, leveraging automated provisioning, workload tuning, and in-database analytics to accelerate model execution and reporting. Functional capabilities aligned to the deployment included data ingestion and ELT pipelines, analytical schemas for credit scoring, and role-based access controls for risk and finance users.
Operational coverage centered on Ripley’s retail credit and risk management functions across Chile, enabling credit decisioning, collections analytics, and portfolio surveillance. Analytical feeds were integrated into the warehouse to power BI and risk-modeling workflows, creating a single source of truth for credit metrics.
Governance was organized around centralized data schemas, access controls, and aligned workflows for model validation and reporting. Ripley reduced retail credit risk through the Oracle Autonomous Data Warehouse implementation, while the platform’s autonomous management capabilities supported ongoing analytical scaling and reliability.
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Ripley eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HCL Technologies | Legacy | HCL Commerce (ex IBM Websphere Commerce) | eCommerce | eCommerce | IBM | 2012 | 2012 |
In 2012, Ripley implemented HCL Commerce (ex IBM Websphere Commerce) as its primary eCommerce platform for its Chile and Peru stores. The engagement centered on adopting Commerce on Cloud Platform and establishing an operational eCommerce architecture to support high-volume retail events and regional storefront operations.
Implementation work covered catalog, marketing, and member data domains, with explicit configuration of WebSphere Commerce catalog models and use of data load and data extract utilities. Project activities included full data extract of Ripley Peru catalog, marketing, and member data using SQL queries and data extract functionality, design and delivery of Phase 1 and Phase 3 implementation stories, defect fixing and stabilization, and knowledge transfer sessions on catalog models and data operations.
The program involved integrations with Ripley client systems and coordination with third-party vendors, with IBM acting as the system integrator and HCL Technologies supplying HCL Commerce (ex IBM Websphere Commerce). Operational coverage included onsite and offsite Cyber Day support for Ripley Chile and Peru, merging of support tickets into the Commerce on Cloud support stream, and ongoing application management services for both country stores.
Governance and rollout activities documented in solution outline and technical solution documents included integration specifications, estimation of implementation stories, and staged implementation and stabilization workflows. The team also provided KT sessions and ran operational handoffs, with a designated lead overseeing Ripley Chile and Peru application management services and cross-vendor coordination.
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Ripley SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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|
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Inventory Management | SCM |
|
2009 | 2009 |
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Ripley CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Customer Support | CRM |
|
2021 | 2021 |
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Customer Support | CRM |
|
2021 | 2021 |
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Ripley IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Database Management | IaaS |
|
2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Ripley
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
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Head of Customer Service | Director | Customer Service | |
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Head of Customer Service | Director | Customer Service | |
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Customer Service Executive | CXO | Customer Service | |
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Apps Being Evaluated by Ripley Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Ripley IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Ripley digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Ripley Technographics
Ripley is a Retail organization based in Chile,
with around 19924 employees and annual revenues of $2.57 billion.
Ripley operates a diverse technology stack with applications such as
LiveChat, Oracle Autonomous Data Warehouse and HCL Commerce (ex IBM Websphere Commerce),
covering areas like Chatbots and Conversational AI, Data Warehouse and eCommerce.
Ripley has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as LiveChat, Inc., Oracle and HCL Technologies.
Ripley recently adopted applications including
Zendesk Service in 2021, Zendesk Support Ticketing System in 2021 and Google Cloud Platform (GCP) in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Ripley’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Ripley’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Ripley technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.